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Paper is Jammed in the Back of the Machine

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Home > Troubleshooting > Paper Jams > Paper is Jammed in the Back of the Machine Paper is Jammed in the Back of the Machine If the machine's control panel or the Status Monitor indicates that there is a jam in the back (Rear) of the machine, follow these steps: 1. Leave the machine turned on but do not use it for 10 minutes to allow its internal fan to cool the extremely hot parts inside the machine. 2. Open the back cover. 3. Pull the green tabs at the left and right sides toward you to release the fuser cover. WARNING HOT SURFACE The machine's internal parts will be extremely hot. Wait for the machine to cool down before touching them. If the gray envelope levers inside the back cover are pulled down to the envelope position, lift these levers to the original position before pulling the green tabs down. 4. Use both hands to gently pull the jammed paper out of the fuser unit. 225

Section	Page
Online User's Guide HL-L3210CW/HL-L3230CDN/HL-L3230CDW/HL-L3270CDW	1
Table of Contents	2
Before You Use Your Brother Machine	6
Definitions of Notes	7
Notice - Disclaimer of Warranties (USA and Canada)	8
Trademarks	9
Important Note	10
Introduction to Your Brother Machine	11
Before Using Your Machine	12
Front View and Back View	13
Control Panel Overview	15
Touchscreen LCD Overview	19
How to Navigate the Touchscreen LCD	21
Access Brother Utilities (Windows)	23
Uninstall the Brother Software and Drivers (Windows)	25
Paper Handling	26
Load Paper	27
Load and Print Using the Paper Tray	28
Load Paper in the Paper Tray	29
Change Machine Settings to Print on Preprinted Paper in the Paper Tray	31
Load and Print Paper in the Manual Feed Slot	32
Load and Print Paper in the Manual Feed Slot	33
Load and Print on Labels in the Manual Feed Slot	35
Load and Print on Envelopes in the Manual Feed Slot	37
Paper Settings	39
Change the Paper Size and Paper Type	40
Change the Check Paper Size Setting	41
Unprintable Area	42
Recommended Print Media	43
Using Special Paper	44
Print	45
Print from Your Computer (Windows)	46
Print a Document (Windows)	47
Print Settings (Windows)	49
Secure Print (Windows)	53
Change the Default Print Settings (Windows)	55
Print a Document Using the BR-Script3 Printer Driver (PostScript® 3™ Language Emulation) (Windows)	56
Monitor the Status of the Machine from Your Computer (Windows)	57
Print from Your Computer (Mac)	58
Print a Document (Mac)	59
Print Options (Mac)	60
Secure Print (Mac)	66
Print a Document Using the BR-Script3 Printer Driver (PostScript® 3™ language emulation) (Mac)	68
Monitor the Status of the Machine from Your Computer (Mac)	69
Cancel a Print Job	70
Test Print	71
Network	72
Configure Network Details Using the Control Panel	73
Supported Basic Network Features	74
Network Management Software and Utilities	75
Learn about Network Management Software and Utilities	76
Additional Methods of Configuring Your Brother Machine for a Wireless Network	77
Before Configuring Your Brother Machine for a Wireless Network	78
Configure Your Machine for a Wireless Network	79
Configure Your Machine for a Wireless Network Using the One Push Method of Wi-Fi Protected Setup™ (WPS)	80
Configure Your Machine for a Wireless Network Using the PIN Method of Wi-Fi Protected Setup™ (WPS)	82
Configure Your Machine for a Wireless Network Using the Machine's Control Panel Setup Wizard	86
Configure Your Machine for a Wireless Network When the SSID Is Not Broadcast	89
Configure Your Machine for an Enterprise Wireless Network	92
Use Wi-Fi Direct®	96
Print from Your Mobile Device Using Wi-Fi Direct	97
Configure Your Wi-Fi Direct Network	98
Wi-Fi Direct Network Configuration Overview	99
Configure Your Wi-Fi Direct Network Using the One-Push Method	101
Configure Your Wi-Fi Direct Network Using the One-Push Method of Wi-Fi Protected Setup™ (WPS)	103
Configure Your Wi-Fi Direct Network Using the PIN Method	105
Configure Your Wi-Fi Direct Network Using the PIN Method of Wi-Fi Protected Setup™ (WPS)	107
Configure Your Wi-Fi Direct Network Manually	109
Advanced Network Features	110
Print the Network Configuration Report	111
Print the WLAN Report	112
Wireless LAN Report Error Codes	113
Configure the SNTP Protocol Using Web Based Management	115
Technical Information for Advanced Users	116
Reset the Network Settings to the Factory Settings	117
Security	118
Lock the Machine Settings	119
Setting Lock Overview	120
Set the Setting Lock Password	121
Change the Setting Lock Password	122
Turn On Setting Lock	123
Network Security Features	124
Before Using Network Security Features	125
Secure Function Lock 3.0	126
Before Using Secure Function Lock 3.0	127
Configure Secure Function Lock 3.0 Using Web Based Management	128
Configure Public Mode for Secure Function Lock 3.0	129
Additional Secure Function Lock 3.0 Features	130
Manage Your Network Machine Securely Using SSL/TLS	131
Introduction to SSL/TLS	132
Brief History of SSL/TLS	133
Benefits of Using SSL/TLS	134
Certificates and Web Based Management	135
Supported Security Certificate Features	136
Create and Install a Certificate	137
Step by Step Guide for Creating and Installing a Certificate	138
Create and Install a Self-signed Certificate	139
Create a Self-signed Certificate	140
Install the Self-signed Certificate for Windows users with Administrator Rights	141
Import and Export the Self-signed Certificate on your Brother Machine	143
Import the Self-signed Certificate	144
Export the Self-signed Certificate	145
Create and Install a Certificate from a Certificate Authority (CA)	146
Create a Certificate Signing Request (CSR)	147
Install a Certificate on Your Brother Machine	149
Import and Export the Certificate and Private Key	150
Import a Certificate and Private Key	151
Export the Certificate and Private Key	152
Import and Export a CA Certificate	153
Import a CA Certificate	154
Export a CA Certificate	155
Manage Multiple Certificates	156
Manage Your Network Machine Securely Using Web Based Management	157
Manage Your Network Machine Securely Using BRAdmin Professional (Windows)	159
Print Documents Securely Using SSL/TLS	160
Send an Email Securely	161
Configure Email Sending Using Web Based Management	162
Send an Email with User Authentication	163
Send an Email Securely Using SSL/TLS	164
Use IEEE 802.1x Authentication for a Wired or a Wireless Network	165
What Is IEEE 802.1x Authentication?	166
Configure IEEE 802.1x Authentication for a Wired or a Wireless Network Using Web Based Management (Web Browser)	167
IEEE 802.1x Authentication Methods	169
Store Print Log to Network	170
Store Log to Network Overview	171
Configure the Store Print Log to Network Settings Using Web Based Management	172
Use the Store Print Log to Network's Error Detection Setting	174
Mobile/Web Connect	175
Brother Web Connect	176
Brother Web Connect Overview	177
Online Services Used with Brother Web Connect	178
Conditions for Using Brother Web Connect	180
Brother Software Installation for Using Brother Web Connect	181
Configure the Proxy Server Settings Using Your Brother Machine's Control Panel	182
Configure the Proxy Server Settings Using Web Based Management	183
Set Up Brother Web Connect	184
Brother Web Connect Setup Overview	185
Create an Account for Each Online Service Before Using Brother Web Connect	187
Apply for Brother Web Connect Access	188
Register an Account on Your Brother Machine for Brother Web Connect	190
Download and Print Documents Using Brother Web Connect	192
Download and Print Using Web Services	193
Google Cloud Print	194
Google Cloud Print Overview	195
Before Using Google Cloud Print	196
Network Settings for Using Google Cloud Print	197
Register Your Machine with Google Cloud Print Using Google Chrome™	198
Register Your Machine with Google Cloud Print Using Web Based Management	199
Print from Google Chrome™ or Chrome OS™	200
Print from Google Drive™ for Mobile	201
Print from Gmail™ Webmail Service for Mobile	202
AirPrint	203
AirPrint Overview	204
Before Using AirPrint (macOS)	205
Print Using AirPrint	206
Print from iPad, iPhone, or iPod touch	207
Print Using AirPrint (macOS)	208
Mobile Printing for Windows	209
Mopria® Print Service	210
Brother iPrint&Scan for Mobile Devices	211
Near-Field Communication (NFC)	212
Brother iPrint&Scan for Windows and Mac	213
Brother iPrint&Scan Overview	214
Troubleshooting	215
Error and Maintenance Messages	216
Error Messages When Using the Brother Web Connect Feature	224
Paper Jams	226
Paper is Jammed in the Manual Feed Slot	227
Paper is Jammed in the Paper Tray	228
Paper is Jammed in the Back of the Machine	230
Paper is Jammed Inside the Machine	232
Paper is Jammed underneath the Paper Tray	235
Printing Problems	237
Improve the Print Quality	240
Network Problems	245
Error Messages	246
Use the Network Connection Repair Tool (Windows)	249
Where Can I Find My Brother Machine's Network Settings?	250
I Cannot Complete the Wireless Network Setup Configuration	251
My Brother Machine Cannot Print over the Network	253
I Want to Check that My Network Devices are Working Correctly	255
Google Cloud Print Problems	256
AirPrint Problems	257
Other Problems	258
Check the Machine Information	260
Reset Functions	261
Machine Reset	262
Network Reset	263
Factory Reset	264
Routine Maintenance	265
Replace Supplies	266
Replace the Toner Cartridge	268
Replace the Drum Unit	272
Replace the Belt Unit	277
Replace the Waste Toner Box	281
Clean the Machine	286
Clean the LED Heads	288
Clean the Touchscreen LCD	289
Clean the Corona Wires	290
Clean the Drum Unit	293
Clean the Paper Pick-up Rollers	303
Calibrate Color Output	304
Reset the Machine's Calibration Settings	305
Correct Color Print Alignment (Color Registration)	306
Check the Remaining Part Life	307
Pack and Ship Your Brother Machine	308
Replace Periodic Maintenance Parts	310
Machine Settings	311
Change Machine Settings from the Control Panel	312
General Settings	313
Set Sleep Mode Countdown	314
About Deep Sleep Mode	315
Set Auto Power Off Mode	316
Adjust the LCD Backlight Brightness	317
Change How Long the LCD Backlight Stays On	318
Reduce Toner Consumption	319
Reduce Printing Noise	320
Change the Language on the LCD	321
Settings and Features Tables	322
Access Menus and Change Your Machine's Settings	323
Settings Tables (HL-L3210CW/HL-L3230CDN/HL-L3230CDW)	324
Settings Tables (HL-L3270CDW)	332
Feature Tables (HL-L3270CDW)	338
Change Machine Settings from Your Computer	339
Change Machine Settings Using Web Based Management	340
What is Web Based Management?	341
Access Web Based Management	342
Set or Change a Login Password for Web Based Management	343
Appendix	344
Specifications	345
How to Enter Text on Your Brother Machine	351
Supplies	352
Important Information About Toner Cartridge Life	354