Blackberry 9500 User Guide - Page 30

User Guide Phone shortcuts Reset a call timer 1. In the phone application, press the Menu key. 2. Click Status. 3. Click Last Call or Total Calls. 4. Click Clear Timer. 5. Press the Menu key. 6. Click Save. Phone shortcuts • To answer a call, press the Send key. • To send an incoming call to voice mail when your BlackBerry® device is inserted in a holster, hold the Volume Down key. • To view your contact list in the phone application, hold the Send key. • To set up speed dial for a contact, in the phone application, hold a key. • To insert a plus sign (+) when typing a phone number, hold the 0 key. Phone troubleshooting I cannot make or receive calls Try performing the following actions: • Verify that your BlackBerry® device is connected to the wireless network. • If you cannot make calls and fixed dialing is turned on, verify that the phone number for your contact appears in your fixed dialing list or turn off fixed dialing. • If you have traveled to another country and you have not changed your smart-dialing options, dial the full phone number, including the country code and area code, for your contact. • If you are not receiving calls, verify that call blocking and call forwarding are turned off. • Your SIM card might support more than one phone number, even if you only have one phone number. Verify that your phone number is set as your active phone number. Related topics Fixed dialing, 22 Call blocking, 22 Call forwarding, 20 Switch the active phone number, 26 My phone number appears as Unknown in the phone application Try changing the phone number on your SIM card to change how your phone number appears in the phone application. In the device options, click Advanced Options. Click SIM Card. Highlight the phone number. Press the Menu key. Click Edit SIM Phone Number. Type your phone number. 28