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Blackberry 9500 User Guide - Page 241

I cannot run or submit a diagnostic report

UPC - 843163048348

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User Guide Diagnostic reports I cannot run or submit a diagnostic report Try performing the following actions: • Try running the diagnostic report again. In the diagnostic report, press the Menu key. Click Repeat All Steps. • If you cannot submit a diagnostic report to an email address, try submitting the report to a PIN. Likewise, if you cannot submit a diagnostic report to a PIN, try submitting the report to an email address. View the version number of the BlackBerry Device Software on your device In the device options, click About. To return to the device options, press the Escape key three times. 239

Section	Page
Shortcuts	11
BlackBerry basics shortcuts	11
Phone shortcuts	11
Camera shortcuts	11
Media shortcuts	11
Typing shortcuts	11
Phone	13
Phone basics	13
Emergency calls	15
Volume	15
Voice mail	16
Speed dial	16
Voice dialing	17
Conference calls	19
Call logs	20
Call waiting	22
Call forwarding	22
Call blocking	24
Fixed dialing	24
Smart dialing	26
TTY support	27
Multiple phone numbers	27
Phone options	28
Phone shortcuts	30
Phone troubleshooting	30
Messages	33
Message basics	33
Email messages	38
PIN messages	44
SMS text messages	45
MMS messages	49
Message list options	52
S/MIME-protected messages	56
PGP protected messages	62
Message troubleshooting	68
Attachments	73
Attachment basics	73
Document attachments	75
Spreadsheet attachments	75
Media attachments	76
Presentation attachments	77
vCard contact attachments	78
Attachment troubleshooting	78
Camera and video camera	79
Take a picture	79
Pan a picture	79
Zoom in to or out from a picture	79
Record a video	79
Camera and video camera options	80
Camera shortcuts	81
Camera and video camera troubleshooting	81
Media	83
Transferring and downloading media files	83
Playing media files and recording voice notes	85
Managing media files	87
Viewing pictures	90
Managing pictures	92
Media card and file transfer options	93
Media shortcuts	95
Media troubleshooting	95
Browser	97
Browser basics	97
Browser bookmarks	100
Web feeds	102
Browser options	104
Browser security	107
Browser push	109
Browser troubleshooting	110
Date, time, and alarm	111
Set the date and time	111
Get the date and time from the wireless network automatically	111
Change what appears on the display when your device is charging	111
Change the clock face	112
Display a second time zone	112
Turn on bedside clock mode	112
Set options for bedside clock mode	112
Turn on the alarm	113
Silence the alarm	113
Change alarm notification options	113
Use the stopwatch	113
Set the timer	113
Change timer notification options	114
Date, time, and alarm troubleshooting	114
Personal organizer	115
Contacts	115
Calendar	121
Tasks	129
Memos	131
Categories	133
Calculator	134
Notifications	135
Notification basics	135
LED notification	137
Notifications troubleshooting	138
Typing	139
Typing basics	139
Typing input methods	141
Spelling checker	143
Custom dictionary	145
AutoText	147
Typing shortcuts	148
Typing troubleshooting	148
Language	149
Change the display language	149
Add a display language	149
Delete a display language	149
About typing input languages	149
Change the typing input language	149
Change the voice dialing language	149
Change the display options for contacts	150
Language troubleshooting	150
Display and keyboard	151
Backlighting	151
Display options	151
Keyboard options	153
Themes	154
Accessibility options	155
Display troubleshooting	155
Search	157
Messages, attachments, and web pages	157
Organizer data	159
Synchronization	161
About synchronization	161
Reconcile email messages over the wireless network	161
Delete email messages over the wireless network	161
Prerequisites: Synchronizing organizer data over the wireless network	162
Synchronize organizer data over the wireless network	162
About synchronization conflicts	162
Manage email reconciliation conflicts	162
Manage data synchronization conflicts	163
About backing up and restoring device data	163
Prerequisites: Restoring data over the wireless network	163
Delete all device data	163
Empty the deleted items folder on your computer from your device	163
Synchronization troubleshooting	164
Bluetooth technology	167
Bluetooth technology basics	167
Bluetooth technology options	169
Bluetooth technology troubleshooting	172
GPS technology	175
About GPS technology	175
Get your GPS location	175
Turn off location aiding	175
GPS technology troubleshooting	175
Maps	177
Map basics	177
Navigation	179
Maps bookmarks	179
Map options	180
Maps troubleshooting	182
BlackBerry Messenger	183
Contacts	183
Groups	184
Conversations	185
Availability	188
Applications	191
Switch applications	191
Add, update, or downgrade an application using the application center	191
Add an application	191
View properties for an application	191
Delete a third-party application	191
Receive a device password prompt before you add an application	192
View the size of an application database	192
Check for application updates	192
About upgrading the BlackBerry Device Software	192
Prerequisites: Upgrading the BlackBerry Device Software over the wireless network	192
Upgrade the BlackBerry Device Software	193
Return to the previous version of the BlackBerry Device Software	193
Delete the previous version of the BlackBerry Device Software	193
Application troubleshooting	193
Wireless network coverage	195
Find information about wireless coverage indicators	195
Turn off a wireless connection	195
Network connection indicators	195
Turn on wireless coverage notification	196
Change the connection speed for the wireless network	196
About the preferred wireless network list	196
Add a wireless network to the preferred wireless network list	196
Change the order of preferred wireless networks	197
Delete a wireless network from the preferred wireless network list	197
Turn off data service	197
About roaming	198
Switch wireless networks manually	198
Verify the status of network connections and services	198
Wireless network coverage troubleshooting	198
Power, battery, and memory	201
Turn off your device	201
Set your device to turn on and turn off automatically	201
Reset the device	201
Check the battery power level	201
Extend battery life	201
Format the device memory or a media card	202
View the amount of available memory	202
Best practice: Optimizing your device performance	202
SIM card	205
About the SIM card phone book	205
Add a contact to your SIM card	205
Copy contacts from your SIM card to your contact list	205
Copy a contact from your contact list to your SIM card	205
Change a SIM card contact	206
Delete a SIM card contact	206
Store SMS text messages on your SIM card	206
About SIM card security	206
Protect your SIM card with a PIN code	206
Change the SIM card PIN code	207
Change the display name for a phone number	207
Security	209
Security basics	209
Password keeper	210
Encryption	212
Memory cleaning	214
Certificates	215
PGP keys	221
Certificate servers	226
Key stores	227
Smart cards	229
Software tokens	233
About security self-tests	233
Verify security software	233
Third-party application control	233
Security troubleshooting	236
Service books and diagnostic reports	239
Service books	239
Diagnostic reports	239
BrickBreaker	243
About BrickBreaker	243
BrickBreaker capsules	243
BrickBreaker scoring	244
Play BrickBreaker	244
Adjust the volume	244
Submit a score to the BrickBreaker high score web site	244
Check the high scores on the BrickBreaker web site	244
Word Mole game	245
Word Mole game basics	245
Single-player games	246
Multiplayer games	247
Word Mole game troubleshooting	248
Glossary	249