Blackberry 9500 User Guide - Page 239
Service books and diagnostic reports, Service books, Diagnostic reports
UPC - 843163048348
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User Guide Service books and diagnostic reports Service books and diagnostic reports Service books About service books Service books determine which services are available on your BlackBerry® device. Your wireless service provider or administrator can send service books to your device over the wireless network. If your device is associated with an email account that uses a BlackBerry® Enterprise Server, you can also receive service books on your device by connecting your device to the BlackBerry® Desktop Manager. Accept a service book 1. In the device options, click Advanced Options. 2. Click Service Book. 3. Highlight the new service book. 4. Press the Menu key. 5. Click Accept. Delete a service book 1. In the device options, click Advanced Options. 2. Click Service Book. 3. Highlight a service book. 4. Press the Menu key. 5. Click Delete. To restore a service book, press the Menu key. Click Undelete. Diagnostic reports About diagnostic reports Diagnostic reports provide wireless configuration and connection information for your BlackBerry® device. If you cannot connect to the wireless network or access services such as email messaging, your wireless service provider or administrator might ask you to run and submit a diagnostic report. Your wireless service provider or administrator can use the report to help you troubleshoot the problem. Run a diagnostic report 1. In the device options, click Mobile Network. 2. Press the Menu key. 237