Blackberry 9500 User Guide
Blackberry 9500 - Storm - GSM Manual
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UPC - 843163048348
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- Blackberry 9500 | User Guide - Page 1
User Guide BlackBerry Storm 9500 Smartphone Version: 4.7 - Blackberry 9500 | User Guide - Page 2
SWD-491985-1111115743-001 - Blackberry 9500 | User Guide - Page 3
BlackBerry basics shortcuts...9 Phone shortcuts...9 Camera shortcuts...9 Media shortcuts...9 Typing shortcuts...9 Phone...11 Phone basics...11 Emergency calls...13 Volume ...24 TTY support...25 Multiple phone numbers...25 Phone options...26 Phone shortcuts...28 Phone troubleshooting...28 Messages... - Blackberry 9500 | User Guide - Page 4
77 Camera and video camera options...78 Camera shortcuts...79 Camera and video camera troubleshooting...79 Media...81 Transferring and downloading media files...81 Playing media files and recording voice notes...83 Managing media files...85 Viewing pictures...88 Managing pictures...90 Media card and - Blackberry 9500 | User Guide - Page 5
...137 Typing basics...137 Typing input methods...139 Spelling checker...141 Custom dictionary...143 AutoText...145 Typing shortcuts...146 Typing troubleshooting...146 Language...147 Change the display language...147 Add a display language...147 Delete a display language...147 About typing input - Blackberry 9500 | User Guide - Page 6
Backlighting...149 Display options...149 Keyboard options...151 Themes...152 Accessibility options...153 Display troubleshooting...153 Search...155 Messages, attachments, and web pages...155 Organizer data...157 Synchronization...159 About synchronization...159 Reconcile email messages over the - Blackberry 9500 | User Guide - Page 7
: Upgrading the BlackBerry Device Software over the wireless network...190 Upgrade the BlackBerry Device Software...191 Return to the previous version of the BlackBerry Device Software...191 Delete the previous version of the BlackBerry Device Software...191 Application troubleshooting...191 - Blackberry 9500 | User Guide - Page 8
...199 Reset the device...199 Check the battery power level...199 Extend battery life...199 Software tokens...231 About security self-tests...231 Verify security software...231 Third-party application control...231 Security troubleshooting...234 Service books and diagnostic reports...237 Service - Blackberry 9500 | User Guide - Page 9
...242 Adjust the volume...242 Submit a score to the BrickBreaker high score web site...242 Check the high scores on the BrickBreaker web site...242 Word Mole game...243 Word Mole game basics...243 Single-player games...244 Multiplayer games...245 Word Mole game troubleshooting...246 Glossary...247 - Blackberry 9500 | User Guide - Page 10
User Guide Shortcuts 8 - Blackberry 9500 | User Guide - Page 11
User Guide Shortcuts Shortcuts BlackBerry basics shortcuts • To select an item, click (press) the screen. • To highlight an item, touch the screen lightly. • To move back a screen, press the Escape key. • To return to the Home screen, press the End key. • To scroll down, slide your finger up. • To - Blackberry 9500 | User Guide - Page 12
User Guide and paste it into another application, simultaneously touch the screen before and after the text that screen. Place the cursor where you want to insert the cut or copied text. Press the Menu key. Click Paste. • To change the typing input language quickly when you are using your BlackBerry - Blackberry 9500 | User Guide - Page 13
User Guide Phone Phone Phone basics Find your phone number In the phone application, your phone number appears at the top of the screen. If you have more than one phone number associated with your BlackBerry® device, only your active phone number appears at the top of the screen. Make a call 1. - Blackberry 9500 | User Guide - Page 14
. Note: If you switch to a different application and you want to end the call, press the End key. Make a call when the device is locked To perform this task, you must turn on dialing from the Lock screen. 1. Press the Lock key on the top of your BlackBerry® device. 2. Click Place Call. 3. Perform - Blackberry 9500 | User Guide - Page 15
User Guide Emergency pause, resume, skip, or adjust the volume of a song or a video in the media application. For more information about using the one of the following actions: • If your screen or BlackBerry® device is unlocked, in the phone application, type the emergency number. Press the Send key - Blackberry 9500 | User Guide - Page 16
User Guide Voice mail Improve sound quality during a call You cannot change sound quality voice mail access number is not already set on your BlackBerry® device, you can type the access number for a different voice mail system. 1. In the phone application, press the Menu key. 2. Click Options. 3. - Blackberry 9500 | User Guide - Page 17
car kit or wireless headset, the paired Bluetooth enabled device must support this feature and you must turn on Bluetooth technology. You cannot make calls to emergency numbers using voice commands. 1. In the voice dialing application, wait for the sound. 2. Say "Call" and a contact name or phone - Blackberry 9500 | User Guide - Page 18
User Guide Voice dialing • To check the wireless coverage level, say "Check coverage." • To check the battery power level, say "Check battery." Change the voice dialing language To perform this task, you must have more than one language on your BlackBerry the voice dialing application, wait for the - Blackberry 9500 | User Guide - Page 19
instructions on the screen. Conference calls Make a conference call If your BlackBerry® code. Speak privately with a contact during a conference call Depending on your wireless service provider and the wireless network that your BlackBerry® device is connected to, this feature might not be supported - Blackberry 9500 | User Guide - Page 20
User Guide Call logs To return to the conference call, press the Menu key. Click Join. Disconnect a contact from a conference call Depending on your wireless service provider and the wireless network that your BlackBerry® device is connected to, this feature might not be supported. 1. During a - Blackberry 9500 | User Guide - Page 21
User Guide 6. Click Add Notes. 7. Type call notes. 8. Press the Menu key. 9. Click Save. Change call log notes 1. In the phone application, click the call log icon. 2. Highlight a call log. 3. Press the Menu key. 4. Click View History. 5. Press the Menu key. 6. Click Edit Notes. 7. Change the call - Blackberry 9500 | User Guide - Page 22
User Guide Call waiting Call waiting Turn on call waiting To perform this task, your wireless service provider must set up your SIM card or BlackBerry® device for this service. 1. In the phone application, press the Menu key. 2. Click Options. 3. Click Call Waiting. 4. Change the Call Waiting - Blackberry 9500 | User Guide - Page 23
User Guide Call forwarding Add a call forwarding phone number To perform this task, your wireless service provider must set up your SIM card or BlackBerry® device for this service. 1. In the phone application, press the Menu key. 2. Click Options. 3. Click Call Forwarding. 4. Press the Menu key. - Blackberry 9500 | User Guide - Page 24
User Guide Call blocking Call blocking About call BlackBerry® device is connected to, this feature might not be supported. • To perform this task, your wireless service provider must set up your SIM card for this service and provide you with a call blocking password. 1. In the phone application - Blackberry 9500 | User Guide - Page 25
and the wireless network that your BlackBerry® device is connected to, this feature might not be supported. • To perform this task, your wireless service provider must set up your SIM card for this service and provide you with a SIM card PIN2 code. 1. In the phone application, press the Menu key - Blackberry 9500 | User Guide - Page 26
User Guide Smart dialing 8. Press the Menu key. 9. Click Save. Delete a contact from your fixed dialing list 1. In the phone application, press the Menu key. 2. Click Options. 3. Click FDN Phone List. 4. Highlight a contact. 5. Press the Menu key. 6. Click Delete. Smart dialing About smart dialing - Blackberry 9500 | User Guide - Page 27
that Research In Motion has approved for use with your BlackBerry device, visit www.shopblackberry.com. Turn on TTY support Depending on your wireless service provider, this feature might not be supported. 1. In the phone application, press the Menu key. 2. Click Options. 3. Click TTY. 4. Change the - Blackberry 9500 | User Guide - Page 28
User Guide Phone options If your SIM card supports wireless service provider has provided you with a phone number, and your organization has provided you with a BlackBerry MVS Save. Sort phone numbers or contacts on the Phone screen 1. In the phone application, press the Menu key. 2. Click Options. - Blackberry 9500 | User Guide - Page 29
User Guide Phone options Hide or display your phone number when you make calls The wireless network can override the option that you choose. 1. In the phone application, press the Menu key. 2. Click Options. 3. Click General Options. 4. Perform one of the following actions: • To request that your - Blackberry 9500 | User Guide - Page 30
User Guide Phone shortcuts Reset a call timer 1. In the phone application, press application, hold a key. • To insert a plus sign (+) when typing a phone number, hold the 0 key. Phone troubleshooting I cannot make or receive calls Try performing the following actions: • Verify that your BlackBerry - Blackberry 9500 | User Guide - Page 31
as a handsfree car kit or wireless headset, verify that the Bluetooth enabled device supports this feature and that you have paired the Bluetooth enabled device with your BlackBerry device. • Verify that your screen is unlocked. • Verify that the language that you use to say voice commands is the - Blackberry 9500 | User Guide - Page 32
User Guide Phone troubleshooting If your device is associated with an email account that uses a BlackBerry® Enterprise Server, your organization might not have set up some features or might prevent you from using some features or options. If an administrator has set an option for you, a red lock - Blackberry 9500 | User Guide - Page 33
User Guide Messages Message basics Composing messages Check spelling You can check spelling in messages, calendar entries, tasks, or memos that you create. 1. In a message, calendar entry, - Blackberry 9500 | User Guide - Page 34
User Guide Message basics Add a signature To perform this task, your BlackBerry® device must be associated with an email account that uses a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator. If you use the BlackBerry® Internet Service, see - Blackberry 9500 | User Guide - Page 35
User Guide Message basics code and area code). • Type a contact name. • Type part of a contact name. Click a contact. 4. Type a message. 5. Press the key. 6. Click Send. Related topics Mailing lists, 116 Send an MMS message Depending on your wireless service plan, this feature might not be supported - Blackberry 9500 | User Guide - Page 36
User Guide Message Menu key. 3. Click Delete. Managing messages Open a message If your BlackBerry® device is associated with more than one email address, you might be able to open messages from the message list for a specific email address. In a message list, click a message. If you - Blackberry 9500 | User Guide - Page 37
User Guide 2. Click Save. Search for text in , click a contact. Click Show Name. View messages in a specific folder You can view email messages and MMS messages in a specific folder. 1. In a message list, press the Menu key. from the email application on your computer during email reconciliation. 35 - Blackberry 9500 | User Guide - Page 38
network. If wireless email reconciliation is turned off or is not available for your device, reconcile the changes using the email settings tool of the BlackBerry® Desktop Manager. For more information about email reconciliation, see the BlackBerry Desktop Software Online Help. 36 - Blackberry 9500 | User Guide - Page 39
User Guide Email messages Forward messages from a specific email message folder to your device To perform this task, your BlackBerry® device must be associated with an email account that uses a BlackBerry® Enterprise Server that supports this feature application on the Message Services field. 5. - Blackberry 9500 | User Guide - Page 40
must be associated with an email account that uses a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator. If you use the BlackBerry® Internet Service, see the BlackBerry Internet Service Online Help for more information. 1. In a message list - Blackberry 9500 | User Guide - Page 41
User Guide message filter should search for all contacts or email addresses that contain specific text, type the text and use an asterisk (*) as a wildcard that the email message filter applies to are forwarded to your BlackBerry® device. If email messages are forwarded, specify whether they are - Blackberry 9500 | User Guide - Page 42
User Guide Email messages Prioritize email message filters 1. BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator. 1. In a message list, press the Menu key. 2. Click Options. 3. Click Email Settings. 4. If necessary, change the Message Services - Blackberry 9500 | User Guide - Page 43
User Guide Email messages Request delivery or read confirmation for email messages Depending on your wireless service provider, this feature might not be supported. 1. In a message list, press the Menu key. 2. Click Options. 3. Click Email Settings. 4. If necessary, change the Message Services - Blackberry 9500 | User Guide - Page 44
an email account that uses a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator. 1. In a message list, press the Menu key. 2. Click Options. 3. Click Email Settings. 4. If necessary, change the Message Services field. 5. Change the Send Email - Blackberry 9500 | User Guide - Page 45
User Guide SMS service provider sets up for SMS text messaging. If you have more than one phone number associated with your BlackBerry® device, your device sends SMS text messages using the first phone number that appears in the drop-down list at the top of the Phone screen in the phone application - Blackberry 9500 | User Guide - Page 46
User Guide SMS text messages Find your SMS phone number In the phone application, your phone number appears at the top of the screen. If your wireless service provider has set up your BlackBerry • Type an SMS phone number (include the country code and area code). • Type a contact name. • Type part - Blackberry 9500 | User Guide - Page 47
User Guide SMS text messages Store SMS text messages on your SIM card Depending on your wireless service provider and the wireless network that your BlackBerry® device is connected to, this feature might not be supported. If you set your SIM card to store SMS text messages, the SIM card does not - Blackberry 9500 | User Guide - Page 48
User Guide SMS text messages Cell broadcasting About cell broadcasting Cell broadcasting is designed to enable wireless service providers to use SMS text messaging to send information to all BlackBerry® devices in a specific geographical area simultaneously. You can receive cell broadcast messages - Blackberry 9500 | User Guide - Page 49
in the drop-down list at the top of the Phone screen in the phone application. Find your MMS phone number In the phone application, your phone number appears at the top of the screen. If your wireless service provider has set up your BlackBerry® device for MMS messaging, this number is also your MMS - Blackberry 9500 | User Guide - Page 50
User Guide View the size of an MMS message before sending it, 50 Create a slide show in an MMS message 1. When composing an MMS message, press the Menu key. 2. Click one of the following menu items: • Attach Picture • Attach Audio • Attach Video • Attach Voice Note 3. Click a media file. 4. To add - Blackberry 9500 | User Guide - Page 51
User Guide MMS messages 3. Click View Appointment. 4. Press the Menu key. 5. Click Press the Menu key. 3. Click View Attachment. 4. Press the Menu key. 5. Click Add to Contacts. Save a media file from an MMS message 1. In an MMS message, press the Menu key. 2. Click one of the following menu items: - Blackberry 9500 | User Guide - Page 52
User Guide Message list options View the size of an MMS message before sending before you delete messages, call logs, contacts, calendar entries, tasks, memos, or passwords. 1. In an application, press the Menu key. 2. Click Options. 3. If necessary, click General Options. 4. Change the Confirm - Blackberry 9500 | User Guide - Page 53
User Guide Message list options Set how long your device stores messages 1. In a message list, , set the Keep Messages field to a longer period of time. Messages that you received on your BlackBerry® device within the set period of time appear in a message list. Use color to differentiate work - Blackberry 9500 | User Guide - Page 54
User Guide Message list options About multiple message lists Depending on your email setup option, you might be able to associate your BlackBerry device. In a message list for a specific email account, you can open and manage the BlackBerry Internet Service Online Help. Depending on your theme, a - Blackberry 9500 | User Guide - Page 55
Guide Message list options View call logs in a message list 1. In the phone application, press the Menu key. 2. Click Options. 3. Click Call Logging. 4. Select an option for a call log type. To hide call logs in a message list, select the None option. Block incoming messages If your BlackBerry - Blackberry 9500 | User Guide - Page 56
User Guide S/MIME-protected messages • Add PIN 7. Type the contact information. 8. Press the Enter key. 9. Press the Menu key. 10. Click Save. Reset a the Classification field. Encrypt a message with a pass phrase Your BlackBerry® device can encrypt email messages and PIN messages using a pass - Blackberry 9500 | User Guide - Page 57
User Guide S/MIME-protected messages 5. In the Allowed Content Ciphers section, included in a received message or is not already stored in the key store on your BlackBerry® device, you can download the certificate. 1. In a message, highlight the encryption indicator or a digital signature indicator - Blackberry 9500 | User Guide - Page 58
User Guide Attachment indicators in S/MIME-protected messages : The message includes a certificate S/MIME-protected message status Digital signature indicators for S/MIME protected messages : Your BlackBerry® device verified the digital signature. : Your device cannot verify the digital signature. - Blackberry 9500 | User Guide - Page 59
User Guide S/MIME-protected messages : Your device trusts the certificate chain. : The sender's If a certificate is included in a received message, or is already stored in the key store on your BlackBerry® device, you can check the status of the sender's certificate, or you can check the status of - Blackberry 9500 | User Guide - Page 60
Options. 2. Click Default Services. 3. Change the Default Encoding field. 4. Press the Menu key. 5. Click Save. About message classifications If your BlackBerry® device is associated with an email account that uses a BlackBerry® Enterprise Server that supports this feature and your administrator - Blackberry 9500 | User Guide - Page 61
User Guide S/MIME-protected messages 2. Click Default Services. 3. Change the Default Classification , your BlackBerry® device uses the first selected encryption algorithm in the list that all recipients are known to support. 1. In the Warn about problems with my certificates field to No. 59 - Blackberry 9500 | User Guide - Page 62
User Guide PGP protected messages 4. Press the Menu key. 5. Click Save. To turn on the prompt again, change the Warn about problems with my certificates field to Yes. S/MIME-protected message troubleshooting Some signing and encryption options are not available on my device Try performing the - Blackberry 9500 | User Guide - Page 63
User Guide PGP protected messages 2. If necessary, change the Classification field. Encrypt a PGP protected message with a pass phrase By default, your BlackBerry 3. Highlight a PGP key. 4. Press the Menu key. 5. Click Continue. Download the PGP key used to sign or encrypt a message If a PGP® key - Blackberry 9500 | User Guide - Page 64
User Guide PGP protected messages Attachment indicators in PGP protected messages : The message includes a PGP is weakly encrypted. Digital signature indicators for PGP protected messages : Your BlackBerry® device verified the digital signature. : Your device cannot verify the digital signature. 62 - Blackberry 9500 | User Guide - Page 65
User Guide PGP protected messages : Your device requires more data to verify the digital signature. : To download attachments in encrypted messages manually, change the Retrieve Encrypted Attachment Information field to Manually. • To prevent your BlackBerry® device from downloading attachments - Blackberry 9500 | User Guide - Page 66
Options. 2. Click Default Services. 3. Change the Default Encoding field. 4. Press the Menu key. 5. Click Save. About message classifications If your BlackBerry® device is associated with an email account that uses a BlackBerry® Enterprise Server that supports this feature and your administrator - Blackberry 9500 | User Guide - Page 67
User Guide PGP protected messages Change the encryption algorithms for PGP protected messages If a message has multiple recipients, your BlackBerry® device uses the first selected encryption algorithm in the list that all recipients are known to support. 1. In the device options, click Security - Blackberry 9500 | User Guide - Page 68
User Guide Message troubleshooting You cannot open an attachment in a PGP® protected message that was encrypted using the OpenPGP format by an IBM® Lotus Notes® client working with PGP® Desktop Professional or that was encrypted by the PGP® Universal Server. Message troubleshooting I cannot send - Blackberry 9500 | User Guide - Page 69
Manager. For more information, see the BlackBerry Desktop Software Online Help. Related topics Reconcile email messages over the wireless network, 159 I cannot send SMS text messages Depending on your wireless service plan, this feature might not be supported. Try performing the following actions - Blackberry 9500 | User Guide - Page 70
User Guide Message troubleshooting Some messages no longer appear on my device If your BlackBerry® application memory is full or you have more than 65 000 email, PIN, SMS text, and MMS messages, your device deletes the oldest messages from a message list. Your device - Blackberry 9500 | User Guide - Page 71
User Guide Message troubleshooting I cannot turn on cell broadcasting Your SIM card might not support the display languages that you have selected for cell broadcast messages. Clear the check box beside all languages that your SIM card does not support. I cannot attach a file to an MMS message - Blackberry 9500 | User Guide - Page 72
User Guide Attachments 70 - Blackberry 9500 | User Guide - Page 73
screen, click an attachment. 5. If necessary, in the dialog box, click an option. Download an attachment To perform this task, your BlackBerry® device must be associated with an email account that uses the BlackBerry® Internet Service or a BlackBerry® Enterprise Server that supports this feature - Blackberry 9500 | User Guide - Page 74
User Guide Attachment basics 2. Press the Menu key. 3. Click Cancel Download. Open a link in an attachment Some attachments might contain links to embedded content, such as tables, pictures, footnotes, text boxes, or comments. 1. In an attachment, - Blackberry 9500 | User Guide - Page 75
User Guide Document attachments Document attachments Open a password-protected .pdf file attachment To perform this task, your BlackBerry® device must be associated with an email account that uses the BlackBerry® Internet Service or a BlackBerry® Enterprise Server that supports this feature. For - Blackberry 9500 | User Guide - Page 76
User Guide Media attachments View a list of worksheets 1. In a spreadsheet, press the Menu key. 2. Click Table of Contents. To move to a specific worksheet, click a worksheet. Click View. Switch worksheets 1. In a spreadsheet, press the Menu key. 2. Click Next Sheet or Prev Sheet. Change the size - Blackberry 9500 | User Guide - Page 77
User Guide Switch pages in a multi-page .tif file attachment 1. In a multi-page .tif file attachment, press the Menu key. Zoom in to or out from a slide When viewing a presentation in slide view, touch the screen twice quickly. To zoom out, press the Escape key. Save a slide 1. When viewing a - Blackberry 9500 | User Guide - Page 78
, press the Menu key. 2. Click Add to Contacts or Update Contact. Attachment troubleshooting A skipped content bar appears in a document More attachment content is available for you to download to your BlackBerry® device. To download the content, click the skipped content bar. Click More. A message - Blackberry 9500 | User Guide - Page 79
User Guide of the screen. If you save pictures to the device memory, you can insert a media card into your BlackBerry® device to or twice in the media application. Zoom in to or out from a picture On a picture, touch the screen twice quickly. To zoom screen. Related topics Play a media file, 83 77 - Blackberry 9500 | User Guide - Page 80
User Guide Camera and video camera options Camera and video camera options Change the picture size The larger the picture, the more memory the picture requires. 1. In - Blackberry 9500 | User Guide - Page 81
User Guide Camera shortcuts 2. Click Options. 3. Perform any of the following actions: • To change the default flash mode for pictures, change the Default Flash Setting field. • To improve the colors in pictures, in the White Balance field, click the current lighting condition. • To turn on low- - Blackberry 9500 | User Guide - Page 82
User Guide Camera and video camera troubleshooting The flash dims or turns off If the battery power level drops below 20 percent, the flash dims to conserve battery power. In cold temperatures, when the battery power level drops below 20 percent, the flash might turn off. Some pictures that I take - Blackberry 9500 | User Guide - Page 83
User Guide Media Media Transferring and downloading media files About transferring media files You can connect your BlackBerry® device to your computer to transfer files between your device and your computer, or you can use Bluetooth® technology to send media files to or receive media files from a - Blackberry 9500 | User Guide - Page 84
User Guide Transferring and downloading media files 5. Drag a file from one location to another. To Send As MMS • Send Using Bluetooth Download a ring tone Depending on your wireless service plan, this feature might not be supported. 1. In the media application, click Ring Tones. 2. Click All Ring - Blackberry 9500 | User Guide - Page 85
User Guide Playing media files and recording voice notes Download a Home screen background Depending on your wireless service plan, this feature might not be supported. 1. In the media application, click Pictures. 2. Click a category. 3. Press the Menu key. 4. Click Download Images. Playing media - Blackberry 9500 | User Guide - Page 86
User Guide Playing media files and recording voice notes Fast-forward or rewind a media file 1. When playing a song, video sound quality for media files You can only improve sound quality when you use stereo headphones with your BlackBerry® device. 1. In the media application, press the Menu key - Blackberry 9500 | User Guide - Page 87
User Guide Managing media files 4. Press the Menu key. 5. Click Save. Keep backlighting on when you play a video By default, the backlighting is designed to turn off after a period of time to conserve battery power. 1. In the media application, press the Menu key. 2. Click Options. 3. Change the - Blackberry 9500 | User Guide - Page 88
User Guide Managing media files 8. Click a song. 9. To add more songs, repeat steps 6 to 8. 10. Press the Menu key. 11. Click Save. Change a standard playlist 1. In the media application, click Music. 2. Click Playlists. 3. Highlight a standard playlist. 4. Press the Menu key. 5. Click View. 6. - Blackberry 9500 | User Guide - Page 89
User Guide Rename a playlist 1. In the media application, click Music. 2. Click Playlists. 3. Highlight a playlist. 4. Press the Menu key. 5. Click Rename. 6. Type a name for the playlist. 7. Click Save. Delete a playlist 1. In the media application, click Music. 2. Click Playlists. 3. Highlight a - Blackberry 9500 | User Guide - Page 90
User Guide 4. Highlight a media file. 5. Press the Menu key. 6. Click Move. 7. Navigate to the new location. 8. Click a folder. 9. Click Move Into. Delete a media file You can only delete songs, ring tones, videos, or voice notes that you added. 1. In the media application, click a media type. 2. If - Blackberry 9500 | User Guide - Page 91
User Guide 4. Highlight a picture. 5. Press the Menu key. 6. Click View Slide Show. To close the slide show, press the Escape key. Change the number of seconds between slides in a slide show 1. In the media application a picture On a picture, touch the screen twice quickly. To zoom out, press the - Blackberry 9500 | User Guide - Page 92
User Guide Managing pictures Managing pictures Save a picture Save picture files, such as .jpg, .png, .gif, or .bmp files, to the BlackBerry® device memory or album art still displays when you play songs. 1. In the media application, press the Menu key. 2. Click Options. 3. Click Exclude Folders. - Blackberry 9500 | User Guide - Page 93
User Guide Media card and file transfer options 4. Press the Menu key. 5. Click Move. 6. Navigate to 4. Complete the instructions on the screen. View the amount of available memory To view the amount of memory available for application data or for storing files in the BlackBerry® device memory or - Blackberry 9500 | User Guide - Page 94
User Guide Media card and file transfer options If you encrypt the files using an encryption key that your device generates, you can only access the files on your media card when the media card is inserted in your device. If you encrypt the files using a device password, you can access the files - Blackberry 9500 | User Guide - Page 95
for songs, ring tones, and videos, press the Volume Up key until you reach the highest volume setting. Press the Volume Up key four times quickly. Media troubleshooting I cannot play a song or video on a web page Your BlackBerry® device might not support the size or file format of the song or video - Blackberry 9500 | User Guide - Page 96
Home screen background picture that you encrypted in the device memory or on the media card using your BlackBerry® device password and you reset your device, unlock your device. Related topics Lock the device, 207 Some features are not available on my device Depending on your wireless service plan - Blackberry 9500 | User Guide - Page 97
with an email account that uses the BlackBerry® Internet Service that supports this feature. For more information, contact your wireless service provider. 1. In the browser, perform one of the following actions: • If the Search here field appears on the screen, type the search terms. • If the Search - Blackberry 9500 | User Guide - Page 98
User Guide Browser basics Refresh a web page 1. On a web page, press the Menu key. 2. Click Refresh. Save a web page to a message list A saved web page displays content - Blackberry 9500 | User Guide - Page 99
User Guide Viewing, copying, and forwarding addresses View the address for a web page 1. On a web page, press the Menu key. 2. Click Page Address. View the address for a - Blackberry 9500 | User Guide - Page 100
User Guide Browser bookmarks Viewing pictures and playing media files Play a song or video on a web page 1. In the browser, click a link for a song or video. 2. Click Open. Save a song or video from a web page 1. - Blackberry 9500 | User Guide - Page 101
User Guide Change a bookmark for a web page 1. In the browser, press the Menu key. 2. Click key. 2. Click Bookmarks. 3. Highlight a bookmark folder. 4. Press the Menu key. 5. Click Add Subfolder. File a bookmark for a web page 1. In the browser, press the Menu key. 2. Click Bookmarks. 3. Highlight - Blackberry 9500 | User Guide - Page 102
User Guide Web feeds 6. Click the new location. Rename a bookmark folder for web pages You can to web feeds and open them from your bookmark list. In your bookmark list, web feeds that have been updated since the last time you checked them appear in italic. In a web feed, unopened web feed titles - Blackberry 9500 | User Guide - Page 103
full story, click Read Story. To hide a description, highlight a title. Press the Menu key. Click Hide Description. Listen to web feed content If your BlackBerry® device is associated with an email account that uses the BlackBerry® Internet Service web feed. 7. Click Accept. File a web feed 1. On a - Blackberry 9500 | User Guide - Page 104
User Guide 4. Press Options. Change the home page or start page Depending on your wireless service provider, you might not be able to change the home page. 1. Configuration. 4. Select any of the following check boxes: • Support JavaScript • Allow JavaScript popups • Terminate slow running scripts 5. - Blackberry 9500 | User Guide - Page 105
User Guide Browser options • To stop displaying pictures, click Browser Configuration. the Menu key. 6. Click Save Options. Set the character encoding for all web pages By default, your BlackBerry® device uses the optimal character encoding for a web page. 1. On a web page, press the Menu key - Blackberry 9500 | User Guide - Page 106
User Guide • Prompt BlackBerry device is associated with an email account that uses a BlackBerry® Enterprise Server that supports the BlackBerry Browser, you can use the BlackBerry to subscribe to BlackBerry web push services or access ring tones. Depending on your wireless service provider, the - Blackberry 9500 | User Guide - Page 107
User Guide Browser security Browser security About TLS The BlackBerry® Browser configuration is designed to use TLS or SSL to encrypt data that your device sends or receives over the Internet through the BlackBerry® Enterprise Server. Communication between your device and the BlackBerry Enterprise - Blackberry 9500 | User Guide - Page 108
User Guide Browser security Specify whether your browser accepts and sends data that is encrypted using only FIPS-approved algorithms. Prompt for Server Trust: Specify whether a prompt - Blackberry 9500 | User Guide - Page 109
User Guide Browser push 6. Click OK. 7. Press the Menu key. 8. Click Save. Browser push About browser push Browser push is designed to push information from a web application to your BlackBerry® device as the information becomes available. For example, you can use browser push to receive updates - Blackberry 9500 | User Guide - Page 110
accept browser push messages from a specific IP host, type the IP address for the WAP gateway. Browser troubleshooting No browser is available on my device Depending on your wireless service plan, this feature might not be supported. Verify that your BlackBerry® device is connected to the wireless - Blackberry 9500 | User Guide - Page 111
User Guide Date, time, and alarm Date, time, and alarm Set the date and BlackBerry. 6. Press the Menu key. 7. Click Update Time. 8. Press the Menu key. 9. Click Save. To set the time yourself, change the Date/Time Source field to Off. Change what appears on the display when your device is charging - Blackberry 9500 | User Guide - Page 112
User Guide Change the clock face Change the clock face You can set a different clock face for the is turned on, change the Disable Radio field to Yes. • To turn off screen dimming when bedside clock mode is turned on, change the Dim Screen field to No. 4. Press the Menu key. 5. Click Save. 110 - Blackberry 9500 | User Guide - Page 113
User Guide Turn on the alarm Turn on the alarm 1. In the clock, press the Menu key. 2. Click Set Alarm. 3. Click the text beside the alarm time. 4. Slide your finger to highlight On or Weekdays. 5. Press the Escape key. 6. Click Save. In the device status section of the Home screen , Volume, Snooze - Blackberry 9500 | User Guide - Page 114
application, the timer continues to count down. Change timer notification options 1. In the clock, press the Menu key. 2. Click Options. 3. In the Countdown Timer section, change the Timer Tune, Volume, or Vibrate fields. 4. Press the Menu key. 5. Click Save. Date, time, and alarm troubleshooting - Blackberry 9500 | User Guide - Page 115
User Guide Personal organizer Personal organizer Contacts Contact basics Add a contact 1. In the fields on your BlackBerry® device with the email application on your computer. For more information about synchronizing custom contact list fields, see the BlackBerry Desktop Software Online Help. About - Blackberry 9500 | User Guide - Page 116
User Guide Contacts 2. Click Add Pause or Add Wait. 3. Type the additional numbers. 4. Press the book To perform this task, your BlackBerry® device must be associated with an email account that uses a BlackBerry® Enterprise Server that supports this feature. For more information, contact your - Blackberry 9500 | User Guide - Page 117
User Guide Customizing contacts Assign a ring tone to a contact 1. In the contact list, Press the Menu key. 3. Click Edit. 4. Highlight the caller ID picture. 5. Press the Menu key. 6. Click Replace Picture. 7. Highlight a picture. 8. Press the Menu key. 9. Click Select. 10. Center the picture in the - Blackberry 9500 | User Guide - Page 118
User Guide Contacts Delete the caller ID picture for a contact 1. In the contact list, email, PIN, SMS text, or MMS messages. Mailing lists that you create on your BlackBerry® device do not appear in the email application on your computer. Create a mailing list 1. In the contact list, press the - Blackberry 9500 | User Guide - Page 119
User Guide Contacts Group. Multiple contact lists About multiple contact lists If your BlackBerry® device is associated with multiple email accounts, you might have list on your device. For more information, contact your wireless service provider. Switch contact lists 1. In a contact list, press the - Blackberry 9500 | User Guide - Page 120
your computer. Caller ID pictures are not appearing on my device If your BlackBerry® device is associated with a Microsoft® Outlook® 2000 email account and you add a picture for a contact in the email application on your computer, verify that the file name for the picture is ContactPicture.jpg. 118 - Blackberry 9500 | User Guide - Page 121
User Guide Agenda view also displays free time that you have one of the following actions: • To move to a specific date, click Go To Date. • To move to the BlackBerry® Internet Service or a BlackBerry® Enterprise Server that supports this feature. For more information, contact your wireless service - Blackberry 9500 | User Guide - Page 122
User Guide Calendar 5. Click Invite Attendee. 6. Click a contact. 7. To add another contact to your meeting, repeat steps 4 to 6. 8. Press the Menu key. 9. Click Save. Related topics Turn - Blackberry 9500 | User Guide - Page 123
User Guide Calendar 2. Press the Menu key. 3. Click Delete. Meetings Schedule a meeting To perform this task, your BlackBerry® device must be associated with an email account that uses the BlackBerry® Internet Service or a BlackBerry® Enterprise Server that supports this feature. For more - Blackberry 9500 | User Guide - Page 124
the Escape key. Check availability of meeting participants To perform this task, your BlackBerry® device must be associated with an email account that uses a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator. You can only check availability of - Blackberry 9500 | User Guide - Page 125
User Guide Calendar options Change the default calendar view 1. In a calendar, press the Menu key. 2. Click Options. 3. Click General Options. 4. Change the Initial View field. 5. Press the - Blackberry 9500 | User Guide - Page 126
User Guide 2. Click Default Services. 3. Change the Messaging (CMIME) field or the Calendar (CICAL) field. 4. 4. Change the First Day of Week field. 5. Press the Menu key. 6. Click Save. Hide free time in Agenda view 1. In a calendar, press the Menu key. 2. Click Options. 3. Click General Options. - Blackberry 9500 | User Guide - Page 127
User Guide Calendar 4. Change the Keep Appointments field. 5. Press the Menu key. 6. Click Save. Your BlackBerry entries, tasks, memos, or passwords. 1. In an application, press the Menu key. 2. Click Options. 3. For more information, contact your wireless service provider. Switch calendars 1. In a - Blackberry 9500 | User Guide - Page 128
schedule appointments or meetings on your BlackBerry® device that contain special characters or accents, your computer might not support these characters. On your computer, verify that you are using the correct default code page and that the correct font support is installed on your computer. For - Blackberry 9500 | User Guide - Page 129
User Guide Tasks Tasks Task basics Create a task 1. In the task list, click Add Task. 2. Type the task information. 3. Set a due date for the task. 4. If the - Blackberry 9500 | User Guide - Page 130
User Guide Tasks Send a task or memo 1. In the task list or memo list, highlight a task or memo. 2. Press the Menu key. 3. Click Forward As. 4. Click a message - Blackberry 9500 | User Guide - Page 131
User Guide Memos View contacts, calendar entries, tasks, memos, or passwords. 1. In an application, press the Menu key. 2. Click Options. 3. If necessary, field displays the number of tasks or memos that are stored on your BlackBerry® device. Memos Memo basics Create a memo 1. In the memo list, - Blackberry 9500 | User Guide - Page 132
User Guide Memos 5. Press the Menu key. 6. Click Save. Send messages, call logs, contacts, calendar entries, tasks, memos, or passwords. 1. In an application, press the Menu key. 2. Click Options. 3. If necessary, click General Options. 4. Change that are stored on your BlackBerry® device. 130 - Blackberry 9500 | User Guide - Page 133
User Guide Notes®, you can apply more than one category to a task on your BlackBerry® device, but only one category synchronizes with the task in Lotus Notes and the memo list and changes that you make in one application are made in all applications. Create a category for contacts, tasks, or memos 1. - Blackberry 9500 | User Guide - Page 134
User Guide Calculator Delete a category 1. In the contact list, task list, or memo list, press the or memos in the category are not deleted. Calculator Use the calculator If you are using your BlackBerry® device in landscape view, there are additional functions available for use. • If you are using - Blackberry 9500 | User Guide - Page 135
set notification volume to Escalating, the notification volume gradually increases. You can also assign ring tones and notifications to specific contacts in your contact list so that phone calls and messages from the contact are unique. Change your ring tone 1. In the sounds application, click Set - Blackberry 9500 | User Guide - Page 136
User Guide Notification basics Silence your device In the sounds application, perform one of the following actions: • To a contact You can receive different notifications for incoming messages and calls from specific contacts or groups of contacts. Call and message notifications for your contacts - Blackberry 9500 | User Guide - Page 137
User Guide LED notification Download a ring tone Depending on your wireless service plan, this feature might not be supported. 1. In the media application, click Ring Tones. 2. Click All Ring Tones. 3. Press the Menu key. 4. Click Download : The battery power level for your device is low. Turn off - Blackberry 9500 | User Guide - Page 138
User Guide Notifications troubleshooting 2. Set the LED Coverage Indicator field to On. 3. Press the Menu key. 4. Click Save. When your BlackBerry® device is connected to the wireless network, the LED light flashes green. To turn off wireless coverage notification again, set the LED Coverage - Blackberry 9500 | User Guide - Page 139
User Guide Typing Typing Typing basics Type a symbol Perform one of the following actions: • If you are using your BlackBerry® device in portrait view with the SureType® input method, press the Symbol key. To view more symbols, press the Symbol key again. Click a symbol. • If - Blackberry 9500 | User Guide - Page 140
User Guide Typing basics Set the cursor speed 1. In the device options, click Screen/Keyboard. 2. Set the Key Rate field. 3. Press the Menu key. 4. Click Save. Turn on key tones 1. In the device options, click Screen manually to display more content on the screen. set your BlackBerry®device to - Blackberry 9500 | User Guide - Page 141
User Guide Typing input methods Typing input methods About typing When you need to type, your BlackBerry® device displays word that you are typing, highlight the letter. Click the alternate letter that appears on the screen. To change a letter in a word after you finish typing the word, click the - Blackberry 9500 | User Guide - Page 142
User Guide on your BlackBerry® device. For more information, contact your wireless service provider or Arabic or Russian If your BlackBerry® Device Software includes language support for Arabic or Russian and can use the list that appears on the screen to build the word letter by letter. SureType - Blackberry 9500 | User Guide - Page 143
User Guide Spelling checker Type in Arabic or Russian using SureType technology To perform this task, you must be using your BlackBerry® to its equivalent Chinese character, in the device options, on the Language screen, the Use Space for Han Homonyms check box must be selected. Highlight - Blackberry 9500 | User Guide - Page 144
User Guide Spelling checker Correct spelling while you type By default, your BlackBerry® device underlines words that it does not you type By default, if you start typing a letter combination that your BlackBerry® device does not recognize, spelling suggestions appear in bold in the list that - Blackberry 9500 | User Guide - Page 145
User Guide Custom dictionary Change a word in the custom dictionary 1. In the device options, click About the custom dictionary You can add words to the custom dictionary so that your BlackBerry® device recognizes the word when you check spelling. Because SureType® technology uses the same - Blackberry 9500 | User Guide - Page 146
User Guide Change a word in the custom dictionary 1. In the device options, click Custom Dictionary. Click Save. Stop displaying contacts in the list that appears when you type By default, your BlackBerry® device recognizes contacts when you type them. 1. In the device options, click Language. 2. - Blackberry 9500 | User Guide - Page 147
User Guide AutoText AutoText About AutoText AutoText is designed to replace specific text that you type with preloaded AutoText entries. If you type text that can be replaced with an AutoText entry, the text changes after you press the Space key. Your BlackBerry® device has built-in AutoText - Blackberry 9500 | User Guide - Page 148
User Guide screen. Place the cursor where you want to insert the cut or copied text. Press the Menu key. Click Paste. • To change the typing input language quickly when you are using your BlackBerry® device in landscape view, click the globe icon. Click an input language. Typing troubleshooting - Blackberry 9500 | User Guide - Page 149
using the application loader tool of the BlackBerry® Desktop Manager. For more information about adding applications, including display languages, see the BlackBerry® Desktop Software Online Help. Delete a display language In the setup wizard, complete the instructions on the Language removal screen - Blackberry 9500 | User Guide - Page 150
. 3. Press the Menu key. 4. Click Save. Language troubleshooting Some characters do not appear correctly on my device The BlackBerry® Enterprise Server or BlackBerry® Internet Service that is associated with your BlackBerry® device might not support the characters. For more information, contact your - Blackberry 9500 | User Guide - Page 151
. Display options Use a picture as the Home screen background 1. In the media application, click Pictures. 2. Click a category. 3. Highlight a picture. 4. Press the key. 5. Click Set As Home Screen Image. To clear the picture from the Home screen, press the key. Click Reset Home Screen Image. 149 - Blackberry 9500 | User Guide - Page 152
User Guide Display options Download a Home screen background Depending on your wireless service plan, this feature might not be supported. 1. In the media application, click Pictures. 2. Click a category. 3. Press the Menu key. 4. Click Download Images. Set owner information Owner information - Blackberry 9500 | User Guide - Page 153
User Guide Keyboard options 5. Click Save. Move an application icon 1. In the application list or in an application folder, highlight an application icon. 2. Press the Menu key. 3. Perform one of the following actions: • To move the application icon to a different location in the application list, - Blackberry 9500 | User Guide - Page 154
wireless service provider, you might be able to set a theme on your BlackBerry® device that changes how items such as applications, indicators, words, and icons appear. Themes might be preloaded on your device, or you might be able to download themes that are in .cod file format. Switch themes 1. In - Blackberry 9500 | User Guide - Page 155
User Guide Accessibility options Accessibility options Change the contrast You can change Display troubleshooting My device screen turns off When you do not use your BlackBerry® device for a period of time, the screen turns off to conserve battery power. To turn on the screen, click the screen or - Blackberry 9500 | User Guide - Page 156
User Guide Search 154 - Blackberry 9500 | User Guide - Page 157
to search for messages in the email application on your computer or in another integrated email account if your device is associated with an email account that uses the BlackBerry® Internet Service or a BlackBerry® Enterprise Server that supports this feature. 1. In a message list, press the Menu - Blackberry 9500 | User Guide - Page 158
User Guide Messages, attachments, and web pages Service: If your device is associated with more than deleted from the email application on your computer or another integrated email account. Search for messages by contact or subject You can search for messages on your BlackBerry® device by contact - Blackberry 9500 | User Guide - Page 159
User Guide Organizer data 3. Type the text. 4. Press the Enter key. To search data Search for organizer data You can search for organizer data on your BlackBerry® device that contains specific information. 1. In the search application, perform any of the following actions: • In the Text field, type - Blackberry 9500 | User Guide - Page 160
User Guide Organizer data Search for contacts in your organization's address book To perform this task, your BlackBerry® device must be associated with an email account that uses a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator. 1. In the - Blackberry 9500 | User Guide - Page 161
User Guide Synchronization Synchronization About synchronization The wireless data synchronization feature is designed to synchronize organizer data (contacts, calendar entries, tasks, and memos) between your BlackBerry® device and the email application on your computer over the wireless network. - Blackberry 9500 | User Guide - Page 162
that uses a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator. • You must synchronize your organizer data using the synchronization tool of the BlackBerry® Desktop Manager. For more information, see the BlackBerry Desktop Software Online Help - Blackberry 9500 | User Guide - Page 163
third-party applications check box. 6. Click Continue. 7. Type blackberry. Empty the deleted items folder on your computer from your device To perform this task, your BlackBerry® device must be associated with an email account that uses a BlackBerry® Enterprise Server that supports this feature. For - Blackberry 9500 | User Guide - Page 164
, task list, and memo list. • If you use the BlackBerry® Internet Service, you must use the synchronization tool of the BlackBerry® Desktop Manager to synchronize calendar data. For more information, see the BlackBerry Desktop Software Online Help. Related topics Synchronize organizer data over the - Blackberry 9500 | User Guide - Page 165
User Guide Synchronization troubleshooting Custom contact list field data is not appearing on my computer You can only synchronize the data in a custom contact list field with a text field in the email application on your computer. For example, you cannot add a contact's birthday to a custom - Blackberry 9500 | User Guide - Page 166
User Guide Bluetooth technology 164 - Blackberry 9500 | User Guide - Page 167
User Guide Bluetooth technology Bluetooth technology Bluetooth technology basics About Bluetooth technology Bluetooth® technology is designed to enable you to establish a wireless connection between your BlackBerry® device and a Bluetooth enabled device, such as a handsfree car kit or wireless - Blackberry 9500 | User Guide - Page 168
User Guide Bluetooth technology basics Switch to a paired Bluetooth enabled device during a media file using Bluetooth technology To perform this task, Bluetooth® technology must be turned on and your BlackBerry® device must be paired with a Bluetooth enabled device. 1. In the media application, - Blackberry 9500 | User Guide - Page 169
User Guide Bluetooth technology options Rename a paired Bluetooth enabled Save. Delete a paired Bluetooth enabled device To perform this task, your BlackBerry® device must not be connected to the Bluetooth® device. 1. In the field to Never or If Unlocked. 5. Press the Menu key. 6. Click Save. 167 - Blackberry 9500 | User Guide - Page 170
User Guide Bluetooth technology options Make your BlackBerry device discoverable 1. In the device options, click Bluetooth. 2. Press the Menu key. 3. Click Options. 4. Set the Discoverable field to Yes. 5. Press the Menu key. 6. Click Save. Change the pairing name for your BlackBerry device 1. In - Blackberry 9500 | User Guide - Page 171
User Guide Bluetooth technology options 2. Press the Menu key. 3. Click Options. 4. support desktop connectivity, wireless bypass, and data transfer. Desktop Connectivity This service allows you to connect your device to a Bluetooth enabled computer that is running BlackBerry® Desktop Software - Blackberry 9500 | User Guide - Page 172
User Guide Bluetooth technology troubleshooting This profile allows you to use a Bluetooth enabled car kit to control the SIM card on your BlackBerry device so that you can make and receive calls using the car kit. When you use this feature, data services (email, PIN and MMS messages, and browser - Blackberry 9500 | User Guide - Page 173
User Guide Bluetooth technology troubleshooting I cannot pair with a Bluetooth enabled device Try performing the following actions: • Verify that your BlackBerry® device is compatible with the Bluetooth® enabled device. For more information, see the documentation that came with the Bluetooth - Blackberry 9500 | User Guide - Page 174
User Guide GPS technology 172 - Blackberry 9500 | User Guide - Page 175
User Guide GPS technology GPS technology About GPS technology You can use GPS technology on your BlackBerry® device to get your GPS location and to use location-based applications and locationbased services. Location-based applications Click Save. GPS technology troubleshooting I cannot use GPS - Blackberry 9500 | User Guide - Page 176
User Guide GPS technology troubleshooting • If you have paired your BlackBerry® device with a Bluetooth® enabled GPS receiver, verify that the Bluetooth enabled GPS receiver is turned on. • If you are using GPS technology for the first - Blackberry 9500 | User Guide - Page 177
User Guide Maps Maps Map basics Get directions 1. On a map, press the Menu key. 2. Click click Where I Am. • To view a new location, click Enter An Address. To type location information in specific address fields, select the Advanced check box. • To view a saved location, click Favorites. • To view - Blackberry 9500 | User Guide - Page 178
User Guide View a list of points of interest near a location You can search for points of interest such as businesses, airports, schools, parks, or landmarks. 1. On a map, - Blackberry 9500 | User Guide - Page 179
User Guide Navigation Zoom in to a direction on a route 1. On a map, highlight a any of the following actions: • To rename the bookmark, in the Label field, type a new name. • To file the bookmark in a different location, change the Folder field. 4. Click OK. Change a bookmark for a location or - Blackberry 9500 | User Guide - Page 180
User Guide 9. Click Save. Delete a bookmark for a location or route 1. On a map, press the Menu key. Menu key. 2. Click Find Location. 3. Click Favorites. 4. Press the Menu key. 5. Click Add Subfolder. File a bookmark for a location or route 1. On a map, press the Menu key. 2. Click Find Location. - Blackberry 9500 | User Guide - Page 181
User Guide Map options 3. Press the Menu key. 4. Click Clear Cache. 5. Click Delete. View status information at the top of a map You can view the battery power level, wireless coverage level indicators, the time, and satellite and Bluetooth® connection information at the top of maps. 1. On a map, - Blackberry 9500 | User Guide - Page 182
of the screen. 1. In the media application, click Pictures. 2. Click a category. 3. Highlight a picture that includes GPS location information. 4. Press the Menu key. 5. Click View on Map. Maps troubleshooting Diagonal lines appear on a map Diagonal lines appear on a map when your BlackBerry® device - Blackberry 9500 | User Guide - Page 183
User Guide BlackBerry Messenger BlackBerry Messenger Contacts Add a contact You must invite contacts to use BlackBerry® Messenger before they are added to your BlackBerry Messenger contact list. 1. In BlackBerry Messenger, on the Contact list screen, press the Menu key. 2. Click Add a Contact. 3. - Blackberry 9500 | User Guide - Page 184
User Guide Groups Turn off invitation forwarding options If you turn off invitation forwarding, contacts that you invite can only accept invitations from the original email address or PIN that you sent the invitation to. 1. In BlackBerry® Messenger, on the Contact list screen, press the Menu key. - Blackberry 9500 | User Guide - Page 185
User Guide Conversations Move a contact to a different group 1. In BlackBerry® Messenger, on the Contact list screen, highlight a contact. 2. Press the Menu key. 3. Click Move Contact. 4. Click a group. Rename a group 1. In BlackBerry® Messenger, on the Contact list screen, highlight a group. 2. - Blackberry 9500 | User Guide - Page 186
User Guide Conversations Send a file to a contact 1. During a BlackBerry® Messenger conversation, press the Menu key. 2. Click Send a File. 3. Navigate to a folder that contains pictures or audio files. 4. Click a file vibration 1. In BlackBerry® Messenger, on the Contact list screen, press the - Blackberry 9500 | User Guide - Page 187
User Guide Conversations Prevent conversations from appearing in the main message list 1. In BlackBerry® Messenger, on the Contact list screen, press the a conversation, you can paste it into other BlackBerry® device applications. 1. In BlackBerry® Messenger, during a conversation, press the Menu - Blackberry 9500 | User Guide - Page 188
when you are on the phone, change the Allow On The Phone presence status field to No. Show when you are listening to an audio file 1. In BlackBerry® Messenger, on the Contact list screen, press the Menu key. 2. Click Options. 3. Change the Allow Now Playing presence status field to Yes. 186 - Blackberry 9500 | User Guide - Page 189
User Guide Availability To stop showing when you are listening to an audio file, change the Allow Now Playing presence status field to No. Receive notification when a contact becomes available 1. In BlackBerry® Messenger, on the Contact list screen, highlight an unavailable contact. 2. Press the - Blackberry 9500 | User Guide - Page 190
User Guide Applications 188 - Blackberry 9500 | User Guide - Page 191
center You can use the application center to add, update, or downgrade a select number of applications that are hosted by your wireless service provider. 1. In the application center, click an application. 2. Click Install. 3. Click Download. Add an application 1. On a web page, highlight a link - Blackberry 9500 | User Guide - Page 192
the BlackBerry Device Software using the application loader tool of the BlackBerry® Desktop Manager. For more information about upgrading using the BlackBerry Desktop Manager, see the BlackBerry Desktop Software Online Help. When a BlackBerry Device Software upgrade is available for you to download - Blackberry 9500 | User Guide - Page 193
User Guide Upgrade the BlackBerry Device Software • If you have installed the BlackBerry® Desktop Software on your computer, your device must not be connected to your computer. Upgrade the BlackBerry Device Software You can use your BlackBerry® device when you download BlackBerry® Device Software - Blackberry 9500 | User Guide - Page 194
User Guide Application troubleshooting A third-party application is not working as expected If you are trying to use a third-party application that was not designed for BlackBerry® devices with a touch screen, you can turn on compatibility mode to allow the application to work on your device. When - Blackberry 9500 | User Guide - Page 195
User Guide Wireless network coverage Wireless network coverage Find information about wireless coverage indicators Your BlackBerry for your BlackBerry® device. 1. On the Home screen or in the application list, click Network connection indicators Mobile network Green: Your BlackBerry® device is - Blackberry 9500 | User Guide - Page 196
to the preferred wireless network list To perform this task, your BlackBerry® device must be connected to a GSM® or UMTS network. Depending on your wireless service plan, this feature might not be supported. 1. In the device options, click Mobile Network. 2. Press the Menu key. 3. Click My Preferred - Blackberry 9500 | User Guide - Page 197
User Guide Change the order of preferred wireless networks • To scan for a wireless network to task, your BlackBerry® device must be connected to a GSM® or UMTS network. Depending on your wireless service plan, this feature might not be supported. 1. In the device options, click Mobile Network. 2. - Blackberry 9500 | User Guide - Page 198
and services 1. On the Home screen or in the application list, click Manage Connections. 2. Click Services Status. Wireless network coverage troubleshooting I cannot connect to a wireless network Try performing the following actions: • Verify that your SIM card is inserted in your BlackBerry® device - Blackberry 9500 | User Guide - Page 199
User Guide Wireless network coverage troubleshooting • Verify that you are connected to your wireless service provider's network. If you switched wireless networks manually, your device remains connected to that wireless network until you select your wireless service provider's network again. • If - Blackberry 9500 | User Guide - Page 200
User Guide Power, battery, and memory 198 - Blackberry 9500 | User Guide - Page 201
User Guide Power, battery, and memory Power, battery, and memory Turn off your device Depending on your theme, the location or name for Turn Power Off might differ from the location or name in this procedure. For more information about application locations and names, see the printed documentation - Blackberry 9500 | User Guide - Page 202
, click Memory. 2. Press the Menu key. 3. Click Format. 4. Complete the instructions on the screen. View the amount of available memory To view the amount of memory available for application data or for storing files in the BlackBerry® device memory or on a media card, in the device options, click - Blackberry 9500 | User Guide - Page 203
User Guide Receive only the first section of long email messages, 42 Best practice: Optimizing your device performance 201 - Blackberry 9500 | User Guide - Page 204
User Guide SIM card 202 - Blackberry 9500 | User Guide - Page 205
User Guide SIM card SIM card About the SIM card phone book If your wireless service provider has set up contact list Depending on your wireless service provider and the wireless network that your BlackBerry® device is connected to, this feature might not be supported. 1. In the contact list, press - Blackberry 9500 | User Guide - Page 206
User Guide Change a SIM your wireless service provider and the wireless network that your BlackBerry® device is connected to, this feature might not be supported. If you a PIN code to add another level of security to your BlackBerry® device. If you lock your SIM card with a PIN code, other people - Blackberry 9500 | User Guide - Page 207
User Guide Change the SIM card PIN code Note: If you type the SIM card PIN code incorrectly three times, your SIM card does not function. 1. In the device options, click Advanced Options. 2. Click SIM Card. 3. Press the Menu key. 4. Click Enable Security. 5. Type your SIM card PIN code. 6. Press - Blackberry 9500 | User Guide - Page 208
User Guide Security 206 - Blackberry 9500 | User Guide - Page 209
User Guide Security Security Security basics About the device password If you type your BlackBerry® device password incorrectly, you might be prompted to type blackberry before you can continue. When you try to type your password again, the characters that you type appear on the screen. If you - Blackberry 9500 | User Guide - Page 210
User Guide Password keeper 2. Set the Number of Password Attempts field. 3. Press the Menu key. 4. Click Save. Password keeper About the password keeper Use the password keeper - Blackberry 9500 | User Guide - Page 211
User Guide Password keeper Change a password in the password keeper 1. In the password keeper, you delete messages, call logs, contacts, calendar entries, tasks, memos, or passwords. 1. In an application, press the Menu key. 2. Click Options. 3. If necessary, click General Options. 4. Change the - Blackberry 9500 | User Guide - Page 212
User Guide Encryption 3. Click Copy Username or Copy Password. To clear the clipboard . 4. Press the Menu key. 5. Click Save. Encryption About file encryption File encryption is designed to protect the data that you store in the BlackBerry® device memory and on a media card that can be inserted in - Blackberry 9500 | User Guide - Page 213
User Guide Encryption 5. Click Save. To stop encrypting the files in the device memory and on a media card, change the Encryption Mode field to None. Related topics Set a device password, 207 About content protection Content protection is designed to encrypt your BlackBerry® device data. When - Blackberry 9500 | User Guide - Page 214
does not support this feature, you can generate an encryption key using the email settings tool of the BlackBerry® Desktop Manager. For more information, see the BlackBerry Desktop Software Online Help. 1. In the device options, click Security Options. 2. Click General Settings. 3. Click a service - Blackberry 9500 | User Guide - Page 215
the icon for the memory cleaning application on the Home screen 1. In the device options, click Security Options. 2. Click Memory Cleaning. 3. Change the Show Icon on Home Screen field to Yes. 4. Press the Menu key. 5. Click Save. Certificates Certificate basics Download a certificate from an LDAP - Blackberry 9500 | User Guide - Page 216
User Guide Certificates 7. Click Search. 8. Click a certificate. certificate in the certificate chain is trusted on your BlackBerry® device), or not trusted (the certificate is not : This field displays the certificate format. Your device supports X.509 and WTLS certificate formats. Public Key Type - Blackberry 9500 | User Guide - Page 217
User Guide Certificates MD5 Thumbprint: This field displays the MD5 digital thumbprint Certs To view all the certificates on your BlackBerry® device, press the Menu key. Click Show All Certs. Send a certificate When you send a certificate, your BlackBerry® device sends the public key, but does not - Blackberry 9500 | User Guide - Page 218
User Guide Certificates Certificate status Certificate status indicators : The certificate has a corresponding private key that is stored on your BlackBerry® revoked only in the key store on your BlackBerry® device. Your device does not update the revocation status on the certificate authority or - Blackberry 9500 | User Guide - Page 219
User Guide 3. Highlight a certificate. 4. Press the Menu key. 5. Click Revoke. 6. Click Yes. 7. Change the subject no longer works for the organization. Superseded: A new certificate is replacing an existing certificate. Cessation of Operation: The certificate subject no longer requires the - Blackberry 9500 | User Guide - Page 220
User Guide Add an email Menu key. 9. Click Save. When you add a certificate, your BlackBerry® device uses the certificate subject as the name for the certificate. 6. Click Options. 7. Perform one of the following actions: • To download the revocation status of a certificate when you add it to the key - Blackberry 9500 | User Guide - Page 221
User Guide PGP keys PGP keys PGP key basics Download a PGP key from an LDAP certificate server If you use the PGP® Universal Server, you might not be able to download Click PGP. 3. Press the Menu key. 4. Click Download Keys. Download an updated PGP key from an LDAP certificate server 1. In the - Blackberry 9500 | User Guide - Page 222
User Guide implicitly trusted (the PGP key is associated with a private key on your BlackBerry® device), or not trusted (the PGP key is not explicitly trusted and is displays the standard to which the public key complies. Your device supports RSA®, DSA, and Diffie-Hellman keys. Key Usage: This field - Blackberry 9500 | User Guide - Page 223
User Guide PGP keys Clear the PGP data cache The PGP® data cache contains cached PGP public keys and the PGP® Universal Server policy that your BlackBerry® device downloads a PGP protected message, your device downloads an updated PGP Universal Server policy and updated PGP public keys from the PGP - Blackberry 9500 | User Guide - Page 224
User Guide PGP keys 4. Press the Menu key. 5. Click Trust or Distrust. Revoke a PGP key If you revoke a PGP® key, the PGP key is revoked only in the key store on your BlackBerry® device. Your device does not update . Superseded: A new PGP® key is replacing an existing PGP key. Key Compromise: A - Blackberry 9500 | User Guide - Page 225
User Guide the Menu key. 9. Click Save. When you add a PGP® key, your BlackBerry® device uses the name that the PGP® Universal Server set for the key downloading the revocation status, change the Fetch Status field to No. 8. Press the Menu key. 9. Click Save. PGP key troubleshooting I cannot download - Blackberry 9500 | User Guide - Page 226
User Guide Certificate servers Certificate servers Add a certificate server 1. In the device options, click Security Options. log in to the certificate server. Connection Type: Specify whether your BlackBerry® device uses an SSL connection or a TLS connection to connect to the certificate server. - Blackberry 9500 | User Guide - Page 227
User Guide Key stores Connection options for OCSP and CRL servers Friendly Name: and private key pairs) • PGP public keys that you download from an LDAP certificate server • PGP public keys that you add from a message • root certificates that are included in the BlackBerry® Desktop Software 225 - Blackberry 9500 | User Guide - Page 228
User Guide Key key. 5. Click Save. To access private keys after your BlackBerry® device deletes the key store password, you must type your key service that your device uses to download certificates Depending on your organization, you might not be able to change the service that you use to download - Blackberry 9500 | User Guide - Page 229
User Guide Smart cards Turn off automatic backup of key store data By default, items in the key store on your BlackBerry Click Save. Your BlackBerry® device downloads a new revocation BlackBerry® device rejects certificate revocation lists from CRL servers that the BlackBerry® MDS Connection Service - Blackberry 9500 | User Guide - Page 230
User Guide Smart cards If you use a smart card certificate to authenticate to your device, after you connect your smart card reader to your device, your device requests authentication from the smart card each time that you unlock your device. If the S/MIME Support Package for BlackBerry® devices - Blackberry 9500 | User Guide - Page 231
User Guide Smart cards 3. Change the Lock On Card Removal field to Enabled. 4. Press the Menu key. 5. Click Save. About smart password entry If you use two-factor authentication and your BlackBerry® device password or smart card password is numeric, you might be able to use smart password entry in - Blackberry 9500 | User Guide - Page 232
User Guide Use a certificate to authenticate your smart card If you use a certificate to authenticate your smart card, the certificate authenticates your smart card whenever you use your smart card to unlock your BlackBerry® device. 1. In the device options, click Security Options. 2. Click General - Blackberry 9500 | User Guide - Page 233
User Guide Software tokens Software tokens About software tokens You might need a software token to log in to a VPN. A software token includes a token code that your BlackBerry® device regenerates periodically and a PIN. For more information about software tokens, contact your administrator. - Blackberry 9500 | User Guide - Page 234
User Guide Third-party application control 2. Click Firewall. 3. Press the Menu key. 4. Click Reset Settings. About direct Internet connections for third-party applications Some third-party applications that you add to your BlackBerry® device might require a direct TCP or HTTP connection to the - Blackberry 9500 | User Guide - Page 235
. Media: Specify whether third-party applications can access media files on your device. Application Management: Specify whether third-party applications can add or delete application modules or access module information such as an application name or version. Themes: Specify whether your device can - Blackberry 9500 | User Guide - Page 236
can access files that you transfer to your device using the media manager tool of the BlackBerry® Desktop Manager or Bluetooth® technology. Security Data: Set whether third-party applications can access certificates or keys in the key store on your device. Security troubleshooting I cannot download - Blackberry 9500 | User Guide - Page 237
User Guide Security troubleshooting • Verify that you typed the smart card password correctly. You My device prompts me to make an emergency call when I type a password If your BlackBerry® device password contains a combination of letters that corresponds to an emergency access number, your device - Blackberry 9500 | User Guide - Page 238
User Guide Service books and diagnostic reports 236 - Blackberry 9500 | User Guide - Page 239
User Guide Service books and diagnostic reports Service books and diagnostic reports Service books About service books Service books determine which services are available on your BlackBerry® device. Your wireless service provider or administrator can send service books to your device over the - Blackberry 9500 | User Guide - Page 240
User Guide Diagnostic reports 3. Click Diagnostics Test. 4. Press the Menu key. 5. Click Run. View a diagnostic report 1. In the device options, click Mobile default recipient, each time that you submit a diagnostic report, your BlackBerry® device sends the report to that recipient. If you want to - Blackberry 9500 | User Guide - Page 241
User Guide Diagnostic reports I cannot run or submit a diagnostic report Try performing to a PIN, try submitting the report to an email address. View the version number of the BlackBerry Device Software on your device In the device options, click About. To return to the device options, press the - Blackberry 9500 | User Guide - Page 242
User Guide BrickBreaker 240 - Blackberry 9500 | User Guide - Page 243
User Guide BrickBreaker BrickBreaker About BrickBreaker The object of BrickBreaker is to destroy bricks using a paddle and a ball. During the game This capsule enables you to move the paddle beyond the edge of the screen. Bomb: This capsule destroys the next brick that you hit and damages nearby bricks - Blackberry 9500 | User Guide - Page 244
User Guide BrickBreaker scoring Catching a capsule: 50 points Shooting a brick with the gun catch mode, click the screen. • To shoot the laser or gun, click the screen. Adjust the volume • To increase the volume, press the Volume Up key. • To decrease the volume, press the Volume Down key. Submit a - Blackberry 9500 | User Guide - Page 245
User Guide Word Mole game Word Mole game Word Mole game basics About the Word Mole game The object of the Word Mole™ game is to form the top of the screen. • To deselect a letter, click the letter again. • To deselect all the letters, press the Escape key. Word Mole game scoring Word length: Form - Blackberry 9500 | User Guide - Page 246
User Guide Star bonus letters: Use star bonus letters in a word to gain bonus points. Time bonus letters: Use time bonus letters in a word to gain bonus time. Adjust the volume Perform any of the following actions: • To increase the volume, press the Volume Up key. • To decrease the volume, press - Blackberry 9500 | User Guide - Page 247
User Guide Multiplayer games If you do not submit your score when prompted, you can submit your score at a later time. 1. On the High scores screen, in the Username field, type a user name. 2. In the Password field, type a password. 3. Click Submit. Check the Leaderboard on the Word Mole game web - Blackberry 9500 | User Guide - Page 248
User Guide Word Mole game troubleshooting 2. Click Change Screen Name. 3. Type a new screen name. 4. Press the Enter key. Chat with other players 1. On the Multiplayer Game Setup screen, in the Chat field, type a message. 2. Press the Enter key. Check the stats for a player 1. On the Multiplayer - Blackberry 9500 | User Guide - Page 249
software, a device with BlackBerry Built-In software, or a device that is running the BlackBerry Application Suite. BlackBerry enabled devices provide users with access to BlackBerry device applications and BlackBerry services. BlackBerry MDS BlackBerry® Mobile Data System CC carbon copy CDMA Code - Blackberry 9500 | User Guide - Page 250
download certificates and PGP® keys. LED light-emitting diode mass storage mode Mass storage mode enables users to transfer files between a media card and their computer when they connect their BlackBerry device to their computer. MCC mobile country code MMS Multimedia Messaging Service MNC mobile - Blackberry 9500 | User Guide - Page 251
User Guide Glossary A BlackBerry® device uses an OCSP server to check the revocation status of a certificate on demand. personal certificate A personal certificate is a certificate that a certificate authority assigns to a user. personal PGP key A personal PGP® key is made up of a PGP public key - Blackberry 9500 | User Guide - Page 252
User Guide Secure Sockets Layer TCP Transmission Control Protocol TLS Transport Layer Security Triple DES Triple Data Encryption Standard TTY teletype VPN virtual private network WAP Wireless Application Protocol WML Wireless Markup Language WTLS Wireless Transport Layer Security 250 Glossary - Blackberry 9500 | User Guide - Page 253
Institute. GSM and Global System for Mobile communications are trademarks of the GSM MOU rights reserved. The BlackBerry smartphone and other devices and/or associated software are protected by copyright Services or the third party in any way. EXCEPT TO THE EXTENT SPECIFICALLY PROHIBITED BY APPLICABLE - Blackberry 9500 | User Guide - Page 254
applicable thereto with third parties, except to the extent expressly covered by a license or other agreement with RIM. Certain features outlined in this documentation require a minimum version of BlackBerry® Enterprise Server, BlackBerry® Desktop Software, and/or BlackBerry® Device Software - Blackberry 9500 | User Guide - Page 255
User Guide Legal notice The terms of use of any RIM product or service are set out in a separate license or other agreement with RIM applicable 796 5,778,338 5,056,109 5,511,073 5,267,262 5,657,420 BlackBerry® Storm™ 9500 smartphone model number: RCC51UW 5,504,773 5,228,054 5,568,483 5,416,797
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User Guide
BlackBerry Storm 9500 Smartphone
Version: 4.7