LiftMaster CAPAC Installation Manual - English French Spanish - Page 11

Connecting CAPAC to Cellular continued, Resolve issues with cellular connectivity

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INTRODUCTION PRE-INSTALL NETWORK MOUNTING/POWER ACCESS CONTROL Connecting CAPAC to Cellular (continued) 8. From your mobile device, exit the MyQ-xxx Wi-Fi network. NOTE: T Once your Device is connected, your mobile device automatically disconnects from the MyQ-xxx Wi-Fi network and connects back to your local Wi-Fi network. 9. Go back to your facility on myQbusiness.com to check the device status. You may have to refresh the page to notice changes to connectivity. NOTE: Be sure to update the firmware and test the relays before continuing to install the CAPAC! When mounting the CAPAC, always consider cellular signal strength. Figure 6 Figure 7 Figure 8 Resolve issues with cellular connectivity If cellular signal is not optimum, consider relocating the device to achieve better cellular signal strength or adding the optional cellular antenna extension kit (G86LMT). Reference Signal Received Power (RSRP) - The average power received from a single reference signal. Reference Signal Received Quality (RSRQ) - Indicates the quality of the received signal. Cellular Connection LTE Cellular Using RSRP or RSRQ Good Use a Cellular Signal Meter or the Diagnostic tab on the CAPAC AP page RSRP > -14 dBm RSRQ > -16 dBm Are there one or more cellular If No (all cellular signals are poor), move CAPAC signals that are good or fair? and/or use external antenna kit (CELLXKT) to get Yes or No at least one cellular signal that is good or fair. Fair > -115 dBm > -19 dBm Poor < -115 dBm < -19 dBm If all signal sources are still poor after taking these actions, we recommend using Wi-Fi or Ethernet connections 11

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11
ACCESS CONTROL
MOUNTING/POWER
NETWORK
PRE-INSTALL
INTRODUCTION
Connecting CAPAC to Cellular (continued)
8.
From your mobile device, exit the MyQ-xxx Wi-Fi network.
NOTE:
T Once your Device is connected, your mobile device automatically
disconnects from the MyQ-xxx Wi-Fi network and connects back to your
local Wi-Fi network.
9.
Go back to your facility on myQbusiness.com to check the device status.
You may have to refresh the page to notice changes to connectivity.
NOTE:
Be sure to update the firmware and test the relays before continuing to
install the CAPAC! When mounting the CAPAC, always consider cellular signal
strength.
Cellular Connection
Use a Cellular Signal Meter or the Diagnostic tab on the CAPAC AP page
LTE Cellular Using
RSRP or RSRQ
RSRP
RSRQ
Are there one or more cellular
signals that are good or fair?
Yes or No
If No (all cellular signals are poor), move CAPAC
and/or use external antenna kit (CELLXKT) to get
at least one cellular signal that is good or fair.
Good
> -14 dBm
> -16 dBm
Fair
> -115 dBm
> -19 dBm
If all signal sources are still poor after taking
these actions, we recommend using Wi-Fi or
Ethernet connections
Poor
< -115 dBm
< -19 dBm
Figure 6
Figure 7
Figure 8
Resolve issues with cellular connectivity
If cellular signal is not optimum, consider relocating the device to achieve better cellular signal strength
or adding the optional cellular antenna extension kit (G86LMT).
Reference Signal Received Power (RSRP)
– The average power received from a single reference signal.
Reference Signal Received Quality (RSRQ)
– Indicates the quality of the received signal.