Lexmark CX943 Users Guide - Page 463

Troubleshoot a problem 463 If you do not want to accept these risks, then remove the third-party supply or part from your printer and install a genuine Lexmark supply or part. For more information, see "Using genuine Lexmark parts and supplies" on page 293. If the printer does not print after clearing the error message, then reset the supply usage counter. 1 From the home screen, touch Settings > Device > Maintenance > Configuration Menu > Supply Usage And Counters. 2 Select the part or supply that you want to reset, and then touch Start. 3 Read the warning message, and then touch Continue. 4 Using two fingers, touch the display for 15 seconds to clear the message. Note: If you are unable to reset the supply usage counters, then return the supply item to the place of purchase. Paper feed problems Envelope seals when printing Action Step 1 a Use an envelope that has been stored in a dry environment. Note: Printing on envelopes with high moisture content can seal the flaps. b Send the print job. Yes Go to step 2. No The problem is solved. Does the envelope seal when printing? Step 2 a Make sure that paper type is set to Envelope. From the home screen, touch Settings > Paper > Tray Configuration > Paper Size/Type. b Send the print job. Contact customer The problem is support. solved. Does the envelope seal when printing? Collated printing does not work Action Step 1 a From the home screen, touch Settings > Print > Layout > Collate. b Touch On [1,2,1,2,1,2]. c Print the document. Is the document collated correctly? Yes The problem is solved. No Go to step 2.