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Lexmark CX943 Users Guide - Page 397

Troubleshoot a problem, Print quality problems

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Troubleshoot a problem 397 Troubleshoot a problem Print quality problems Find the image that resembles the print quality problem you are having, and then click the link below it to read problem-solving steps. "Blank or white pages" on "Dark print" on page 399 "Ghost images" on page 401 "Gray or colored background" page 398 on page 402 "Incorrect margins" on "Light print" on page page 403 403 "Missing colors" on page 405 "Mottled print and dots" on page 406 "Paper curl" on page 407 "Print crooked or skewed" "Solid color or black images" "Text or images cut off" on on page 408 on page 409 page 410

Section	Page
Contents	2
Safety information	7
Conventions	7
Product statements	7
Learn about the printer	10
Finding information about the printer	10
Finding the printer serial number	11
Printer configurations	12
Using the control panel	14
Understanding the status of the indicator light	15
Selecting paper	15
Paper guidelines	15
Paper characteristics	15
Unacceptable paper	16
Storing paper	16
Selecting preprinted forms and letterhead	17
Supported paper sizes	17
Supported paper types	30
Supported paper weights	34
Set up, install, and configure	35
Selecting a location for the printer	35
Attaching cables	36
Setting up and using the home screen applications	37
Using the home screen	37
Customizing the home screen	39
Supported applications	39
Setting up Scan Center	39
Creating a shortcut	40
Setting up Card Copy	40
Using Display Customization	41
Using Customer Support	41
Setting up Device Quotas	41
Setting up and using the accessibility features	42
Activating Voice Guidance	42
Deactivating Voice Guidance	42
Navigating the screen using gestures	43
Using the on-screen keyboard	43
Enabling Magnification mode	44
Adjusting the Voice Guidance speech rate	44
Adjusting the default headphone volume	44
Adjusting the default internal speaker volume	44
Enabling spoken passwords or personal identification numbers	44
Setting up the printer to fax	45
Supported fax	45
Setting up the fax function using analog fax	45
Setting up the fax function using etherFAX	47
Setting up the fax function using fax server	47
Setting up fax using a standard telephone line	48
Setting up fax in countries or regions with different telephone wall jacks and plugs	50
Connecting to a distinctive ring service	52
Setting the fax date and time	53
Configuring daylight saving time	53
Configuring the fax speaker settings	53
Configuring the e-mail SMTP settings	53
Loading paper and specialty media	61
Setting the size and type of the specialty media	61
Configuring Universal paper settings	61
Loading the 520-sheet tray	61
Loading the 2000-sheet tandem tray	65
Loading the 2000-sheet tray	68
Loading the envelope tray	72
Loading the multipurpose feeder	74
Linking trays	76
Installing and updating software, drivers, and firmware	76
Installing the printer software	76
Installing the fax driver	77
Adding printers to a computer	77
Updating firmware	78
Exporting or importing a configuration file	78
Adding available options in the print driver	79
Installing hardware options	79
Installing the envelope tray	79
Installing the optional spacer	81
Installing the optional 2 x 520-sheet tray	87
Installing the optional 2000-sheet tandem tray	94
Installing the optional 2000-sheet tray	101
Installing the banner tray	106
Installing the working shelf	111
Installing the dual catch bin	114
Installing the staple finisher	115
Installing the staple, hole punch finisher	122
Installing the booklet finisher	132
Installing the trifold/Z-fold finisher	146
Installing a printer hard disk	161
Installing wireless modules	167
Installing MarkNet N8372 Wireless Print Server	167
Installing an internal solutions port	169
Changing the printer port settings after installing an internal solutions port	176
Networking	177
Connecting the printer to a Wi-Fi network	177
Connecting the printer to a wireless network using Wi-Fi Protected Setup (WPS)	177
Configuring Wi-Fi Direct	178
Connecting a mobile device to the printer	179
Connecting a computer to the printer	179
Deactivating the Wi-Fi network	180
Checking the printer connectivity	180
Setting up serial printing (Windows only)	180
Secure the printer	181
Locating the security slot	181
Erasing printer memory	181
Erasing printer storage drive	182
Restoring factory default settings	182
Statement of Volatility	182
Print	184
Printing from a computer	184
Printing from a mobile device	184
Printing from a mobile device using Lexmark Mobile Print	184
Printing from a mobile device using Mopria Print Service	184
Printing from a mobile device using AirPrint	184
Printing from a mobile device using Wi-Fi Direct®	185
Printing a booklet	185
Printing from a flash drive	186
Supported flash drives and file types	187
Configuring confidential jobs	187
Printing confidential and other held jobs	188
Printing a font sample list	188
Printing a directory list	189
Placing separator sheets between copies	189
Stapling printed sheets	189
Punching holes in printed sheets	189
Folding printed sheets	190
Using offset stacking in printed sheets	190
Canceling a print job	191
Adjusting toner darkness	191
Copy	192
Using the automatic document feeder and scanner glass	192
Making copies	192
Copying photos	192
Copying on letterhead	193
Copying on both sides of the paper	193
Reducing or enlarging copies	193
Collating copies	193
Placing separator sheets between copies	193
Copying multiple pages onto a single sheet	194
Copying cards	194
Stapling copies	194
Punching holes in copies	194
Creating a booklet from copied documents	195
Folding copies	195
Using offset stacking in copies	195
Creating a copy shortcut	195
E-mail	196
Using the automatic document feeder and scanner glass	196
Sending an e-mail	196
Creating an e-mail shortcut	196
Fax	197
Using the automatic document feeder and scanner glass	197
Sending a fax	197
Scheduling a fax	198
Creating a fax destination shortcut	198
Changing the fax resolution	198
Adjusting the fax darkness	199
Printing a fax log	199
Blocking junk faxes	199
Holding faxes	199
Forwarding a fax	199
Scan	201
Using the automatic document feeder and scanner glass	201
Scanning to a computer	201
Scanning to an FTP server	202
Creating an FTP shortcut	203
Scanning to a network folder	203
Creating a network folder shortcut	203
Scanning to a flash drive	204
Use printer menus	205
Menu map	205
Device	206
Preferences	206
Eco-Mode	207
Remote Operator Panel	208
Notifications	209
Power Management	212
Anonymous Data Collection	213
Accessibility	213
Restore Factory Defaults	214
Maintenance	215
Configuration Menu	215
Out of Service Erase	220
Home Screen Customization	220
About this Printer	221
Print	221
Layout	221
Finishing	223
Setup	223
Quality	224
Job Accounting	226
PDF	227
PostScript	227
PCL	228
Image	230
Paper	230
Tray Configuration	230
Media Configuration	231
Universal Setup	231
Custom Scan Sizes	232
Media Types	232
Copy	233
Copy Defaults	233
Fax	237
Fax Defaults	237
Fax Mode	237
Fax Setup	237
Fax Server Setup	249
E-mail	252
E-mail Setup	252
E-mail Defaults	253
Web Link Setup	258
FTP	259
FTP Defaults	259
USB Drive	262
Flash Drive Scan	262
Flash Drive Print	266
Network/Ports	268
Network Overview	268
Wireless	269
Wi-Fi Direct	271
AirPrint	272
Mobile Services Management	272
Ethernet	273
TCP/IP	274
SNMP	275
IPSec	276
802.1x	277
LPD Configuration	278
HTTP/FTP Settings	279
ThinPrint	279
USB	280
Restrict external network access	280
Cloud Services	281
Cloud Services Enrollment	281
Security	282
Login Methods	282
Manage Permissions	282
Local Accounts	283
Default Login Methods	283
Schedule USB Devices	284
Security Audit Log	284
Login Restrictions	287
Confidential Print Setup	287
Disk Encryption	288
Erase Temporary Data Files	288
Solutions LDAP Settings	288
Miscellaneous	289
Reports	289
Menu Settings Page	289
Device	289
Print	290
Shortcuts	290
Fax	290
Network	291
Help	291
Troubleshooting	291
Printing the Menu Settings Page	291
Maintain the printer	292
Checking the status of parts and supplies	292
Configuring supply notifications	292
Setting up e-mail alerts	292
Viewing reports	293
Ordering parts and supplies	293
Using genuine Lexmark parts and supplies	293
Ordering a toner cartridge	293
Ordering a photoconductor unit	294
Ordering the waste toner bottle	294
Replacing parts and supplies	294
Replacing a toner cartridge	294
Replacing a photoconductor unit	299
Replacing the 520-sheet tray insert	306
Replacing the fuser	308
Replacing the printhead wiper	312
Replacing the transfer module cleaner	315
Replacing the tray roller kit	320
Replacing the ADF roller kit	324
Replacing the 2000-sheet tray roller kit	331
Replacing the ADF separator roller cover	335
Replacing the 2000-sheet tandem tray roller kit	337
Replacing the second transfer roller	342
Replacing the lower rear connector cover	345
Replacing the waste toner bottle	346
Replacing the waste toner transfer unit	350
Replacing the small cover in the tray insert	353
Replacing the B4 paper guide in the tray insert	355
Replacing the scanner glass pad	356
Replacing the hole punch box in the booklet finisher	359
Replacing the trifold/Z-fold finisher bin	361
Replacing the paper bail	363
Replacing the dual catch bin	365
Replacing the controller board access cover	366
Replacing the rear ports cover	369
Replacing the R9 rear cover	370
Replacing the staple cartridge unit	371
Replacing the staple cartridge in the staple finisher	371
Replacing the staple cartridge in the staple, hole punch finisher	374
Replacing the standard staple cartridge holder	376
Replacing the staple cartridge holder in the booklet finisher	379
Resetting the supply usage counters	381
Cleaning printer parts	382
Cleaning the printer	382
Cleaning the touch screen	382
Cleaning the scanner	383
Cleaning the tray roller kit	385
Cleaning the 2000-sheet tray roller kit	389
Emptying the hole punch box	393
Saving energy and paper	395
Configuring the power save mode settings	395
Adjusting the brightness of the display	395
Conserving supplies	396
Moving the printer to another location	396
Shipping the printer	396
Troubleshoot a problem	397
Print quality problems	397
Printing problems	398
Print quality is poor	398
Blank or white pages	398
Dark print	399
Ghost images	401
Gray or colored background	402
Incorrect margins	403
Light print	403
Missing colors	405
Mottled print and dots	406
Paper curl	407
Print crooked or skewed	408
Solid color or black images	409
Text or images cut off	410
Toner easily rubs off	411
Uneven print density	411
Horizontal dark lines	412
Vertical dark lines	413
Horizontal white lines	414
Vertical white lines	416
Repeating defects	417
Print jobs do not print	418
Confidential and other held documents do not print	419
Job prints from the wrong tray or on the wrong paper	420
Slow printing	421
The printer is not responding	423
Unable to read flash drive	424
Enabling the USB port	424
Clearing jams	425
Avoiding jams	425
Identifying jam locations	426
Paper jam in the standard tray	428
Paper jam in the optional trays	429
Paper jam in the multipurpose feeder	433
Paper jam in the 2000-sheet tray	433
Paper jam in door A	434
Paper jam in the standard bin	437
Paper jam in the automatic document feeder	438
Paper jam in the staple finisher	439
Paper jam in the staple, hole punch finisher	441
Paper jam in the trifold/Z-fold finisher	444
Paper jam in the booklet finisher	453
Network connection problems	459
Cannot open Embedded Web Server	459
Cannot connect the printer to the Wi-Fi network	460
Hardware options problems	461
Cannot detect internal option	461
Defective flash detected	461
Not enough free space in flash memory for resources	462
Issues with supplies	462
Missing or unresponsive toner cartridge	462
Non-Lexmark supply	462
Paper feed problems	463
Envelope seals when printing	463
Collated printing does not work	463
Tray linking does not work	464
Paper frequently jams	465
Jammed pages are not reprinted	465
E-mailing problems	466
Disabling the “SMTP server not set up” error message	466
Cannot send e-mails	466
Faxing problems	467
Caller ID is not shown	467
Cannot send or receive faxes using analog fax	467
Can receive but not send faxes using analog fax	469
Can send but not receive faxes using analog fax	469
Cannot set up etherFAX	469
Cannot send or receive faxes using etherFAX	470
Poor fax print quality	471
Missing information on the fax cover page	471
Cannot send the fax cover page from the computer	471
Scanning problems	472
Cannot scan to a computer	472
Cannot scan to a network folder	473
Partial copies of document or photo	474
Poor copy quality	475
Vertical dark streaks on output when scanning from the ADF	475
Jagged image or text when scanning from the ADF	476
Scan job was not successful	476
Scanner does not close	477
Scanning takes too long or freezes the computer	477
Scanner does not respond	478
Adjusting scanner registration	478
Adjusting ADF registration	478
Color quality problems	479
Modifying the colors in printed output	479
FAQ about color printing	480
The print appears tinted	481
Contacting customer support	481
Recycle and dispose	482
Recycling Lexmark products	482
Recycling Lexmark packaging	482
Notices	483
Product information	483
Edition notice	483
GOVERNMENT END USERS	483
Trademarks	484
Licensing notices	484
Noise emission levels	484
Waste from Electrical and Electronic Equipment (WEEE) directive	485
India E-Waste notice	485
Lithium-ion rechargeable battery	485
Product disposal	486
Returning Lexmark cartridges for reuse or recycling	486
Static sensitivity notice	486
ENERGY STAR	486
Temperature information	487
Power consumption	487
Product power consumption	487
Sleep Mode	488
Hibernate Mode	488
Off mode	488
Total energy usage	488
Applicability of Regulation (EU) 2019/2015 and (EU) 2019/2020	489
Regulatory notices for telecommunication terminal equipment	489
Notice to users of the US telephone network: FCC requirements	489
Notice to users of the Canadian telephone network	490
Notice to users of the New Zealand telephone network	490
Japanese telecom notice	491
Federal Communications Commission (FCC) compliance information statement	492
Notice to users of Class A products in Brazil	493
European Community (EC) directives conformity	493
United Kingdom (UK) conformity	493
Radio interference notice	493
STATEMENT OF LIMITED WARRANTY FOR LEXMARK LASER PRINTERS, LEXMARK LED PRINTERS, AND LEXMARK MULTIFUN ...	494