Dell U2720Q Users Guide

Dell U2720Q Manual

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  • Dell U2720Q | Users Guide - Page 1
    Dell UltraSharp 27 4K USB-C Monitor -U2720Q/U2720QM User's Guide Model: U2720Q/U2720QM Regulatory model: U2720Qt
  • Dell U2720Q | Users Guide - Page 2
    A CAUTION indicates potential damage to hardware or loss of data if instructions are not followed. WARNING: A WARNING indicates a potential for property damage . Copyright © 2020 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its
  • Dell U2720Q | Users Guide - Page 3
    Rotation Display Settings of Your System 25 Connecting Your Monitor 26 Requirements to view or play HDR content 28 Organizing Your Cables 29 Removing the Monitor Stand 29 Wall Mounting (Optional 30 Operating the Monitor 31 Turning on the Monitor 31 Using the Front Panel Controls 31 Using
  • Dell U2720Q | Users Guide - Page 4
    (OSD) Menu 36 Troubleshooting 51 Self-Test 51 Built-in Diagnostics 53 Common Problems 54 Product Specific Problems 56 Appendix 58 Safety Instructions 58 FCC Notices (U.S. only) and Other Regulatory Information 58 Contacting Dell 58 Setting Up Your Monitor 59 Maintenance Guidelines 61
  • Dell U2720Q | Users Guide - Page 5
    Make sure that you have received all the components and contact Dell if something is missing. NOTE: Some items may be optional and may not ship with your monitor. Some features or media may not be available in certain countries. Monitor Stand riser Stand base Power cable (varies by country) USB Type
  • Dell U2720Q | Users Guide - Page 6
    Guide • Safety, Environmental, and Regulatory Information • Factory Calibration Report Product Features The Dell UltraSharp U2720Q/U2720QM monitor monitor. • Single USB Type-C to supply power (PD 90 W) to compatible notebook while receiving video signal. • Plug and play capability if supported
  • Dell U2720Q | Users Guide - Page 7
    Identifying Parts and Controls Front view 1 2 Label 1 2 Description Function buttons (For more information, see Operating the Monitor) Power on/off button (with LED indicator) About Your Monitor | 7
  • Dell U2720Q | Users Guide - Page 8
    Regulatory label Lists the regulatory approvals. 3 Stand release button Release stand from monitor. 4 Barcode, serial number, and Service Refer to this label if you need to contact Dell Tag label for technical support. 5 Cable management slot Use to organize cables by placing them through
  • Dell U2720Q | Users Guide - Page 9
    Use 1 AC power port To connect the monitor power cable. 2 Security lock slot Secures monitor with security cable lock (sold separately). 3 speakers to playback audio coming through USB Type-C or DP audio channels. Only supports 2-channel audio. NOTE: The audio line-out port does not support
  • Dell U2720Q | Users Guide - Page 10
    Monitor Specifications Screen type Active matrix - TFT LCD Panel Type In-plane switching Technology Aspect ratio 16:9 Viewable image A (max) • 1 x Analog 2.0 audio line out (3.5 mm jack) • 1 x USB 3.0 Type-C downstream port with charging capability at 3 A (max) 10 | About Your Monitor
  • Dell U2720Q | Users Guide - Page 11
    Border width (edge of monitor 7.3 mm (Top) to active area) 7.3 mm (Left/Right) 9 mm (Bottom) Adjustability Height adjustable stand 130 mm Tilt -5° to 21° Swivel Pivot Cable management Dell Display Manager (DDM) Compatibility Security -45° to 45° -90° to 90° Yes Easy Arrange and other key
  • Dell U2720Q | Users Guide - Page 12
    .0 108.0 135.0 162.0 146.25 148.5 154 156.75 174.25 241.5 297 297 297 594 594 533 Sync Polarity (Horizontal/ Vertical 12 | About Your Monitor
  • Dell U2720Q | Users Guide - Page 13
    connector x 3 (Port with battery icon supports BC 1.2.) • USB 3.0 Type-C downstream port connector x 1 (Port with icon supports 3 A) DP to DP 1.8 M cable (U2720Q only) HDMI 1.8 M cable (U2720QM only) USB Type-C (C to C) in.) 369.4 mm (14.54 in.) 245.0 mm (9.65 in.) About Your Monitor | 13
  • Dell U2720Q | Users Guide - Page 14
    (21.16 lb) 6.6 kg (14.55 lb) 4.4 kg (9.70 lb) 1.8 kg (3.97 lb) Environmental Characteristics Compliant Standards • ENERGY STAR certified Monitor • EPEAT registered where applicable. EPEAT registration varies by country. See www.epeat.net for registration status by country. • TCO Certified Display
  • Dell U2720Q | Users Guide - Page 15
    operates only in the normal operation mode. If you press any button in the activeoff mode, the following message is displayed: U2720Q U2720QM Dell UltraSharp 27 Monitor Dell UltraSharp 27 Monitor No DP signal from your device. Press any key on the keyboard or move the mouse or wake it up. If
  • Dell U2720Q | Users Guide - Page 16
    12 ML0(p) 13 CONFIG1 14 CONFIG2 15 AUX CH (p) 16 GND 17 AUX CH (n) 18 Hot Plug Detect 19 Return 20 DP_PWR 16 | About Your Monitor
  • Dell U2720Q | Users Guide - Page 17
    1- 16 DDC DATA (SDA) TMDS DATA 0+ 17 DDC/CEC Ground TMDS DATA 0 SHIELD 18 +5 V POWER TMDS DATA 0- 19 HOT PLUG DETECT TMDS CLOCK+ About Your Monitor | 17
  • Dell U2720Q | Users Guide - Page 18
    B11 SSRXp1 B10 SSRXn1 B9 VBUS B8 SBU2 B7 Dn1 B6 Dp1 B5 CC2 B4 VBUS B3 SSTXn2 B2 SSTXp2 B1 GND 18 | About Your Monitor
  • Dell U2720Q | Users Guide - Page 19
    charging capability if the device is BC 1.2 compatible. The USB Type-C downstream port with icon supports fast current charging capability if the device is 3 A compatible. NOTE: The monitor's USB ports work only when the monitor is on or in the power save mode. In power save mode, if the USB
  • Dell U2720Q | Users Guide - Page 20
    LCD monitor manufacturing process, it is not uncommon for one or more pixels to become fixed in an unchanging state which are hard to see and do not affect the display quality or usability. For more information on LCD Monitor Pixel Policy, see Dell support site at: www.dell.com/support/monitors. 20
  • Dell U2720Q | Users Guide - Page 21
    applicable for the default stand. If you purchased any other stand, see the documentation shipped with the stand to set it up. To attach the monitor stand: 1 Align the stand base protruded blocks to the matching slot on the stand. 2 Insert the stand base blocks fully into the stand slot. 3 Lift
  • Dell U2720Q | Users Guide - Page 22
    5 Lift the cover, as shown, to expose the VESA area for stand assembly. 6 Attach the stand assembly to the monitor. a.Fit the two tabs on the upper part of the stand to the groove on the back of the monitor. b.Press the stand down till it snaps into place. b a 22 | Setting Up the Monitor
  • Dell U2720Q | Users Guide - Page 23
    7 Place the monitor upright. • Hold the monitor stand firmly with both hands. • Lift the monitor carefully to prevent it from slipping or falling. NOTE: Lift the monitor carefully to prevent it from slipping or falling. Setting Up the Monitor | 23
  • Dell U2720Q | Users Guide - Page 24
    setup guide for set up instructions. Tilt, Swivel and Vertical Extension With the stand attached to the monitor, you can tilt the monitor for the Dell computer, you require an updated graphics driver that is not included with this monitor. To download the graphics driver, go to www.dell.com/support
  • Dell U2720Q | Users Guide - Page 25
    the Rotation Display Settings of your System. NOTE: If you are using the monitor with a non-Dell computer, you need to go the graphics driver website or your computer manufacturer not working correctly, go to www.dell.com/support and download the latest driver for your graphics card. Setting Up the
  • Dell U2720Q | Users Guide - Page 26
    Safety Instructions. To connect your monitor to the computer: 1 Turn off your computer. 2 Connect the DP/HDMI/USB type-C cable from your monitor to the computer. 3 Switch on your monitor. 4 Select the correct input source at monitor OSD Menu and turn on your computer. NOTE: U2720Q/U2720QM default
  • Dell U2720Q | Users Guide - Page 27
    USB Type-C or DisplayPort 1.4, alternatively. • Supports USB Power Delivery (PD), with profiles up to 90 W. NOTE: Regardless of the power requirement/actual power consumption of your laptop, or the remaining power runtime in your battery, the Dell U2720Q/U2720QM monitor is designed to supply power
  • Dell U2720Q | Users Guide - Page 28
    R5 are bundled with the following graphic cards. Dell Graphics driver with HDR support For downloading the latest graphics driver that supports HDR playback on your desktop or laptop, see Dell support site at www.dell.com/support/monitors. NVIDIA AMD Intel (Integrated Graphics) HDR-capable
  • Dell U2720Q | Users Guide - Page 29
    scratches on the LCD screen while removing the stand, make sure that the monitor is placed on a soft, clean surface. NOTE: The procedure below is the stand to set it up. To remove the stand: 1 Place the monitor on a soft cloth or cushion. 2 Press and hold the stand-release button. 3 Lift the stand
  • Dell U2720Q | Users Guide - Page 30
    to remove the four screws securing the plastic cover. 4 Attach the mounting bracket from the wall mounting kit to the monitor. 5 Mount the monitor on the wall by following the instructions that comes with the wall mounting kit. NOTE: For use only with UL or CSA or GS-listed wall mount bracket
  • Dell U2720Q | Users Guide - Page 31
    Press the button to turn on the monitor. Using the Front Panel Controls Use the control buttons at the bottom edge of the monitor to adjust the characteristics of the image being displayed. As you use these buttons to adjust the controls, an OSD shows the numeric values of
  • Dell U2720Q | Users Guide - Page 32
    to go back to the main menu or exit the OSD main menu. Exit 5 Use the Power button to turn the monitor On and Off. The white LED indicates the monitor is On and fully Power (with power light indicator) functional. A glowing white LED indicates DPMS Power Save Mode. 32 | Operating the
  • Dell U2720Q | Users Guide - Page 33
    Dell UltraSharp 27 Monitor U2720QM Dell UltraSharp 27 Monitor Are you sure you want to lock the Menu Buttons? To unlock the Buttons, refer to the User's Guide. Yes No U2720Q Are you sure you want to lock the Menu Buttons? To unlock the Buttons, refer to the User's Guide. Yes No U2720QM
  • Dell U2720Q | Users Guide - Page 34
    off. Power button lock 3 Use this icon to unlock OSD menu and power button from powering off. Menu and Power buttons lock 34 | Operating the Monitor
  • Dell U2720Q | Users Guide - Page 35
    Front‑Panel Button Use the buttons on the front of the monitor to adjust the image settings. Front Panel Button 1 1 23 Description Use the Up (increase) and Down (decrease) confirm your selection. OK 3 Use the Back button to go back to the previous menu. Back Operating the Monitor | 35
  • Dell U2720Q | Users Guide - Page 36
    the OSD menu, or wait for the OSD menu to disappear. 1 Press the button to launch the OSD menu and display the main menu. Dell UltraSharp 27 Monitor Brightness/Contrast Input Source Color Display Menu Personalize Others 75 % 75 % 2 Press the and buttons to move between options. As you move from
  • Dell U2720Q | Users Guide - Page 37
    . Use the Input Source menu to select between different video inputs that are connected to your monitor. Dell UltraSharp 27 Monitor Brightness/Contrast Input Source Color Display Menu Personalize Others USB Type-C DP HDMI Auto Select Auto Select for USB-C Reset Input Source On Prompt for
  • Dell U2720Q | Users Guide - Page 38
    switch to USB Type-C video from another available input. Resets your monitor's Input Source settings to the factory defaults. Use the Color menu to adjust the color setting mode. Dell UltraSharp 27 Monitor Brightness/Contrast Input Source Color Display Menu Personalize Others Preset Modes Input
  • Dell U2720Q | Users Guide - Page 39
    . , Color Space or Custom Color from the list. Dell UltraSharp 27 Monitor Brightness/Contrast Input Source Color Display Menu Personalize Others Preset Modes backlight defaults to 48 cd/m2 (typical). You can manually adjust the luminance of the backlight by using the Brightness function under Brightness/Contrast in
  • Dell U2720Q | Users Guide - Page 40
    manually adjust the color settings. Press the and buttons to adjust the Red, Green, and Blue values and create your own preset color mode. Allows you to set the video input mode to: • RGB: Select this option if your monitor player supports only YPbPr output. Dell UltraSharp 27 Monitor Brightness/
  • Dell U2720Q | Users Guide - Page 41
    Description Use the Display menu to adjust image. Dell UltraSharp 27 Monitor Brightness/Contrast Input Source Color Display Menu Personalize Others real life visuals. Game HDR: Use this mode when playing games that support HDR to expand the contrast ratio, brightness, and color palette. It makes
  • Dell U2720Q | Users Guide - Page 42
    2.0 data. High Data Speed: This setting supports USB 3.0 data. For details on the maximum supported resolution, please check the Display Info Link Rate the menu remains on screen, and so on. Dell UltraSharp 27 Monitor Brightness/Contrast Input Source Color Display Menu Personalize Others Language
  • Dell U2720Q | Users Guide - Page 43
    Icon Menu and Submenus Lock Description Controls user access to adjustments. the buttons are locked. Dell UltraSharp 27 Monitor Brightness/Contrast Input Source Color Display Menu Personalize Others Language Rotation Transparency Timer Lock Reset Menu Menu Buttons Power Button Menu + Power
  • Dell U2720Q | Users Guide - Page 44
    Icon Menu and Submenus Personalize Description Dell UltraSharp 27 Monitor Brightness/Contrast Input Source Color Display Menu Personalize Others Shortcut Key 1 Shortcut Key 2 Power Button LED USB-C Charging 90W Other USB Charging Monitor Sleep Reset Personalization Preset Modes Input Source On
  • Dell U2720Q | Users Guide - Page 45
    this feature for best user experience and optimum performance of your monitor. Dell UltraSharp 27 Monitor Brightness/Contrast Display Info Input Source DDC/CI On Color LCD Conditioning O Display Firmware Menu Service Tag Personalize Reset Others Others Factory Reset Operating the
  • Dell U2720Q | Users Guide - Page 46
    factory default settings. These are also the settings for ENERGY STAR® tests. Dell UltraSharp 27 Monitor Brightness/Contrast Input Source Color Display Menu Personalize Others Display Info DDC/CI LCD Conditioning Firmware Service Tag Reset Others Factory Reset On O M2T101 CN073K0 ENERGY STAR® 46
  • Dell U2720Q | Users Guide - Page 47
    OSD Warning Messages When the monitor does not support a particular resolution mode, you can see the following message: U2720Q U2720QM Dell UltraSharp 27 Monitor Dell UltraSharp 27 Monitor The current input timing is not supported by the monitor display. Please change your input timing to
  • Dell U2720Q | Users Guide - Page 48
    in 4 minutes. www.dell.com/support/U2720Q or Dell UltraSharp 27 Monitor U2720Q www.dell.com/support/U2720QM or Dell UltraSharp 27 Monitor U2720QM No DP Cable The display will go into Power Save Mode in 4 minutes. www.dell.com/support/U2720Q or Dell UltraSharp 27 Monitor U2720Q No DP Cable The
  • Dell U2720Q | Users Guide - Page 49
    the cable supporting DP alternate mode is connected to the monitor under the following conditions: • When Auto Select for USB-C is set to Prompt for Multiple Inputs. • When the USB-C cable is connected to the monitor. U2720Q U2720QM Dell UltraSharp 27 Monitor Dell UltraSharp 27 Monitor Switch
  • Dell U2720Q | Users Guide - Page 50
    will appear: U2720Q U2720QM Dell UltraSharp 27 Monitor Dell UltraSharp 27 Monitor Please disconnect any USB storage device to your monitor during the can be changed in the Menu. U2720Q See Troubleshooting for more information. Dell UltraSharp 27 Monitor Easy Initial Setup: Select 'Yes'
  • Dell U2720Q | Users Guide - Page 51
    www.dell.com/support/U2720QM or Dell UltraSharp 27 Monitor U2720QM No DP Cable The display will go into Power Save Mode in 4 minutes. www.dell.com/support/U2720Q U2720Q No DP Cable The display will go into Power Save Mode in 4 minutes. www.dell.com/support/U2720QM U2720QM Troubleshooting
  • Dell U2720Q | Users Guide - Page 52
    will go into Power Save Mode in 4 minutes. www.dell.com/support/U2720Q U2720Q www.dell.com/support/U2720QM U2720QM 4 This box also appears during normal system operation if the video cable becomes disconnected or damaged. 5 Turn off your monitor and reconnect the video cable; then turn on both
  • Dell U2720Q | Users Guide - Page 53
    inherent problem with your monitor, or with your computer and video card. NOTE: You can run the built-in diagnostics only when the video cable is unplugged and the monitor is in built-in diagnostic tool, the monitor is functioning properly. Check the video card and computer. Troubleshooting | 53
  • Dell U2720Q | Users Guide - Page 54
    . • For more information on Dell Monitor Quality and PixelPolicy, see Dell Support site at: www.dell.com/support/monitors. Brightness Problems Picture too dim • Reset the monitor to factory settings. or too bright • Adjust brightness and contrast controls via OSD. 54 | Troubleshooting
  • Dell U2720Q | Users Guide - Page 55
    Intermittent Problems HDR Problems Missing Color Wrong Color Image retention from a static image left on the monitor for a long period of time What You Experience Possible Solutions Visible signs of • Do not perform any troubleshooting steps. smoke or sparks • Contact Dell immediately. Monitor
  • Dell U2720Q | Users Guide - Page 56
    Problems Problem Screen image is too small Cannot adjust the monitor monitor to factory settings. • Turn off the monitor, unplug the monitor power cable, plug it back, and then turn on the monitor the monitor support DP alternate support if the device can support one of 5 V/9 Dell approved adapter or
  • Dell U2720Q | Users Guide - Page 57
    Problem device is over 90 W. • Ensure that you use only Dell approved adapter or the adapter that comes with the product. support DP 1.4 monitors. Go to OSD menu, under Input Source selection, press and hold DP select key for 8 sec to change the monitor setting from DP 1.4 to DP 1.1a. Troubleshooting
  • Dell U2720Q | Users Guide - Page 58
    , and/or mechanical hazards. For information on safety instructions, see the Safety, Environmental, and Regulatory Information ( online Monitor support content: See www.dell.com/support/monitors. To contact Dell for sales, technical support, or customer service issues: 1 Go to www.dell.com/support.
  • Dell U2720Q | Users Guide - Page 59
    Setting Up Your Monitor Setting Display Resolution to 3840 x 2160 (maximum) For best performance, set the computer system you are using, and follow the given steps. Dell computer 1 Go to www.dell.com/support, enter your service tag, and download the latest driver for your graphics card. 2 After
  • Dell U2720Q | Users Guide - Page 60
    Non-Dell computer In Windows Vista, Windows 7, Windows 8 or Windows 8.1: 1 For Windows 8 or Windows 8.1 only, select the set the recommended resolution, please contact the manufacturer of your computer or consider purchasing a graphics adapter that supports the video resolution. 60 | Appendix
  • Dell U2720Q | Users Guide - Page 61
    cable from the electrical outlet. CAUTION: Read and follow the Safety Instructions before cleaning the monitor. For best practices, follow these instructions in the list below while unpacking, cleaning, or handling your monitor: • To clean your anti-static screen, lightly dampen a soft, clean cloth
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Model: U2720Q/U2720QM
Regulatory model: U2720Qt
Dell UltraSharp 27
4K USB-C Monitor
-U2720Q/U2720QM
User’s Guide