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Blackberry Pearl 8220 User Guide - Page 75

I am not receiving messages, I cannot file email messages, I cannot send SMS text messages, Options - reset

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User Guide Message troubleshooting Resend a message, 37 I am not receiving messages Try performing the following actions: • Verify that your BlackBerry® device is connected to the wireless network. If you are not in a wireless coverage area, you should receive messages when you return to a wireless coverage area. • If you created an email address or added an existing email address to your device using the email setup screen in the setup wizard, verify that you have received an activation message on your device from the BlackBerry® Internet Service. If you have not received an activation message (the message might take a short period of time to arrive), in the setup wizard, open the email setup screen to send a service book to your device. • If you have not received a registration message from the wireless network, register your device. On the Home screen, click the Options icon. Click Advanced Options. Click Host Routing Table. Press the Menu key. Click Register Now. • Verify that data service is turned on. • If you use email message filters, verify that the options for email message filters are set correctly. • Verify that email message forwarding is turned on and that you have selected all the email message folders, including your inbox folder, that you want to receive email messages from. • If your device uses a software token to connect to a Wi-Fi® network or to log in to a VPN and you reset your device, connect to the WiFi network or log in to the VPN again. • Verify that your device is not blocking messages. For more information, contact your administrator. Related topics Find information about wireless coverage indicators, 210 Turn off data service, 213 Change an email message filter, 43 Forward messages from a specific email message folder to your device, 40 I cannot file email messages Try performing the following actions: • Verify that wireless email reconciliation is turned on. • If your email message folders do not appear on your BlackBerry® device, reconcile your email messages using the email settings tool of the BlackBerry® Desktop Manager. For more information, see the BlackBerry Desktop Software Online Help. Related topics Reconcile email messages over the wireless network, 178 I cannot send SMS text messages Depending on your wireless service plan, this feature might not be supported. Try performing the following actions: • Verify that your BlackBerry® device is connected to the wireless network. If you are not in a wireless coverage area, your device should send the messages when you return to a wireless coverage area. • Verify that fixed dialing is turned off. Related topics 73

Section	Page
Shortcuts	10
BlackBerry basics shortcuts	10
Phone shortcuts	10
Message shortcuts	11
Attachment shortcuts	11
Camera and video camera shortcuts	12
Media shortcuts	12
Browser shortcuts	12
Calendar shortcuts	13
Typing shortcuts	13
Search shortcuts	14
Map shortcuts	14
Phone	15
Phone basics	15
Emergency calls	17
Volume	18
Voice mail	19
Speed dial	19
Voice dialing	20
Conference calls	22
Call logs	23
Call waiting	24
Call forwarding	25
Call blocking	26
Fixed dialing	27
Smart dialing	29
TTY support	30
Multiple phone numbers	30
Phone options	31
Phone shortcuts	33
Phone troubleshooting	34
Messages	36
Message basics	36
Email messages	41
PIN messages	49
SMS text messages	50
MMS messages	54
Message list options	57
Message shortcuts	61
S/MIME-protected messages	62
PGP protected messages	68
Message troubleshooting	74
Attachments	79
Attachment basics	79
Documents	81
Spreadsheets	81
Media files	83
Presentations	83
vCard contact attachments	84
Attachment shortcuts	85
Attachment troubleshooting	85
Camera and video camera	86
Take a picture	86
Pan a picture	86
Zoom in to or out from a picture	86
Record a video	87
Camera and video camera options	87
Camera and video camera shortcuts	88
Camera and video camera troubleshooting	89
Media	90
Transferring and downloading media files	90
Playing media files and recording voice notes	92
Managing media files	95
Viewing pictures	98
Managing pictures	100
Media card and mass storage mode options	102
Media shortcuts	103
Media troubleshooting	104
Browser	106
Browser basics	106
Browser bookmarks	109
Web feeds	111
Browser options	113
Browser security	117
Browser push	119
Browser shortcuts	120
Browser troubleshooting	121
Date, time, and alarm	122
Set the date and time	122
Get the date and time from the wireless network automatically	122
Change what appears on the display when your device is charging	122
Change the clock face	123
Display a second time zone	123
Turn on bedside clock mode	123
Set options for bedside clock mode	123
Turn on the alarm	124
Silence the alarm	124
Change alarm notification options	124
Use the stopwatch	124
Set the timer	125
Change timer notification options	125
Date, time, and alarm troubleshooting	125
Personal organizer	126
Contacts	126
Calendar	132
Tasks	141
Memos	144
Categories	146
Calculator	147
Notification profiles	148
Notification basics	148
LED notification	150
Custom notification	151
Notification profile troubleshooting	153
Typing	154
Typing basics	154
Typing input methods	155
Spelling checker	157
Custom dictionary	159
AutoText	161
Typing shortcuts	162
Typing troubleshooting	163
Language	164
Change the display language	164
Add a display language	164
Delete a display language	164
About typing input languages	164
Change the typing input language	164
Switch typing input methods	165
Change the input options for SureType technology	165
Change the voice dialing language	165
Use a shortcut to switch typing input languages while you type	166
Change the shortcut for switching typing input languages	166
Turn off the shortcut for switching typing input languages	166
Change the display options for contacts	167
Language troubleshooting	167
Display and keyboard	168
Backlighting	168
Display options	168
External display	171
Keyboard options	171
Themes	172
Accessibility options	173
Display troubleshooting	174
Search	175
Messages, attachments, and web pages	175
Organizer data	178
Search shortcuts	179
Synchronization	180
About synchronization	180
Reconcile email messages over the wireless network	180
Delete email messages over the wireless network	180
Prerequisites: Synchronizing organizer data over the wireless network	181
Synchronize organizer data over the wireless network	181
About synchronization conflicts	181
Manage email reconciliation conflicts	182
Manage data synchronization conflicts	182
About backing up and restoring device data	182
Prerequisites: Restoring data over the wireless network	182
Delete all device data	183
Empty the deleted items folder on your computer from your device	183
Synchronization troubleshooting	183
Bluetooth technology	185
Bluetooth technology basics	185
Bluetooth technology options	187
Bluetooth technology troubleshooting	191
GPS technology	192
About GPS technology	192
Get your GPS location	192
Turn off location aiding	192
GPS technology troubleshooting	193
Maps	194
Map basics	194
Navigation	196
Maps bookmarks	196
Map options	198
Map shortcuts	200
Maps troubleshooting	200
BlackBerry Messenger	201
Contacts	201
Groups	202
Conversations	203
Availability	206
Applications	208
Switch applications	208
Add an application	208
View properties for an application	208
Delete a third-party application	208
Receive a device password prompt before you add an application	209
View the size of an application database	209
About updating the BlackBerry Device Software	209
Prerequisites: Updating the BlackBerry Device Software over the wireless network	209
Update the BlackBerry Device Software	210
Return to the previous version of the BlackBerry Device Software	210
Delete the previous version of the BlackBerry Device Software	210
Application troubleshooting	211
Wireless network coverage	212
Find information about wireless coverage indicators	212
Turn off a wireless connection	212
About wireless coverage indicators	212
Network connection indicators	212
Turn on wireless coverage notification	213
About the preferred wireless network list	214
Add a wireless network to the preferred wireless network list	214
Change the order of preferred wireless networks	214
Delete a wireless network from the preferred wireless network list	215
Turn off data service	215
About roaming	216
Switch wireless networks manually	216
Verify the status of network connections and services	216
Wi-Fi connection settings	217
Advanced Wi-Fi connection settings	220
UMA connection settings	222
Wireless network coverage troubleshooting	223
Power, battery, and memory	225
Turn off your device	225
Set your device to turn on and turn off automatically	225
Reset the device	225
Check the battery power level	225
Extend battery life	225
Format a media card	226
View the amount of available memory	226
Best practice: Optimizing your device performance	226
SIM card	228
About the SIM card phone book	228
Add a contact to your SIM card	228
Copy contacts from your SIM card to your contact list	228
Copy a contact from your contact list to your SIM card	228
Change a SIM card contact	229
Delete a SIM card contact	229
Store SMS text messages on your SIM card	229
About SIM card security	230
Protect your SIM card with a PIN code	230
Change the SIM card PIN code	230
Change the display name for a phone number	230
Security	231
Security basics	231
Password keeper	232
Encryption	235
Memory cleaning	237
Certificates	239
PGP keys	245
Certificate servers	250
Key stores	252
Smart cards	255
Software tokens	258
VPN settings	258
About security self-tests	260
Verify security software	260
Third-party application control	260
Security troubleshooting	263
Service books and diagnostic reports	265
Service books	265
Diagnostic reports	266
Wi-Fi diagnostic reports	267
BrickBreaker	270
About BrickBreaker	270
BrickBreaker capsules	270
BrickBreaker scoring	271
Play BrickBreaker	271
Adjust the volume	271
Set the paddle speed	271
Submit a score to the BrickBreaker high score web site	272
Check the high scores on the BrickBreaker web site	272
Glossary	273

Match case Limit results 1 per page

Resend a message, 37

I am not receiving messages

Try performing the following actions:

•

Verify that your BlackBerry® device is connected to the wireless network. If you are not in a wireless coverage area, you should receive

messages when you return to a wireless coverage area.

•

If you created an email address or added an existing email address to your device using the email setup screen in the setup wizard,

verify that you have received an activation message on your device from the BlackBerry® Internet Service. If you have not received an

activation message (the message might take a short period of time to arrive), in the setup wizard, open the email setup screen to send

a service book to your device.

•

If you have not received a registration message from the wireless network, register your device. On the Home screen, click the

Options

icon. Click

Advanced Options

. Click

Host Routing Table

. Press the

key. Click

•

Verify that data service is turned on.

•

If you use email message filters, verify that the options for email message filters are set correctly.

•

Verify that email message forwarding is turned on and that you have selected all the email message folders, including your inbox folder,

that you want to receive email messages from.

•

If your device uses a software token to connect to a Wi-Fi® network or to log in to a VPN and you reset your device, connect to the Wi-

Fi network or log in to the VPN again.

•

Verify that your device is not blocking messages. For more information, contact your administrator.