Blackberry Pearl 8220 User Guide - Page 266
Diagnostic reports
UPC - 890552608423
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User Guide Diagnostic reports Diagnostic reports About diagnostic reports Diagnostic reports provide wireless configuration and connection information for your BlackBerry® device. If you cannot connect to the wireless network or access services such as email messaging, your wireless service provider or administrator might ask you to run and submit a diagnostic report. Your wireless service provider or administrator can use the report to help you troubleshoot the problem. Run a diagnostic report 1. On the Home screen, click the Options icon. 2. Click Mobile Network. 3. Press the Menu key. 4. Click Diagnostics Test. 5. Press the Menu key. 6. Click Run. View a diagnostic report 1. On the Home screen, click the Options icon. 2. Click Mobile Network. 3. Press the Menu key. 4. Click Diagnostics Test. 5. Highlight a report. 6. Press the Menu key. 7. Click View Report. Submit a diagnostic report 1. On the Home screen, click the Options icon. 2. Click Mobile Network. 3. Press the Menu key. 4. Click Diagnostics Test. 5. Highlight a report. 6. Press the Menu key. 7. Click Email Report or PIN Report. Delete a diagnostic report 1. On the Home screen, click the Options icon. 264