Blackberry PRD-10459-016 Getting Started Guide - Page 3

Contents 1 Preparing for the installation...5 Overview...5 Related resources...5 System requirements...6 Operating system ...6 Hardware ...6 Messaging server...6 Network...6 Database ...7 Setting up a Microsoft Windows service account and mailbox 7 Create a Microsoft Exchange account and mailbox 7 Set Microsoft Exchange Server permission for the service account 7 Set Send As permission to enable BlackBerry users to send messages 7 Set Local Security Policy permissions for the service account 8 2 Installing the BlackBerry Enterprise Server and setting up a BlackBerry device 9 Installing the BlackBerry Enterprise Server 9 Install the BlackBerry Enterprise Server 9 Setting up a BlackBerry device on the BlackBerry Enterprise Server 10 A Appendix A: Troubleshooting ...11 Troubleshooting the installation process...11 The setup program does not install a third-party tool successfully 11 The "Previous version detected but no database available" message appears 11 The client access license key does not write to the database 11 The setup program does not prompt you to edit or confirm the MAPI profile 12 The setup program needs access to the Microsoft .NET Framework Version 1.1 media 12 B Appendix B: Known issues ...13 Known issues ...13