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Blackberry PRD-10459-016 Getting Started Guide - Page 10

Setting up a BlackBerry device on the BlackBerry Enterprise Server

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BlackBerry Enterprise Server for Microsoft Exchange 2007 Getting Started Guide Setting up a BlackBerry device on the BlackBerry Enterprise Server After you have installed the BlackBerry Enterprise Server, perform the following tasks to set up a BlackBerry device: • Add a user account to the BlackBerry Enterprise Server • Send a wireless enterprise activation password to a user See the BlackBerry Enterprise Server Version 4.1.3 System Administration Guide for more information. 10

Section	Page
Contents	3
Overview	5
Related resources	5
System requirements	6
Operating system	6
Hardware	6
Messaging server	6
Network	6
Database	7
Setting up a Microsoft Windows service account and mailbox	7
Create a Microsoft Exchange account and mailbox	7
Set Microsoft Exchange Server permission for the service account	7
Set Send As permission to enable BlackBerry users to send messages	7
Set Local Security Policy permissions for the service account	8
Installing the BlackBerry Enterprise Server	9
Install the BlackBerry Enterprise Server	9
Setting up a BlackBerry device on the BlackBerry Enterprise Server	10
Troubleshooting the installation process	11
The setup program does not install a third-party tool successfully	11
The “Previous version detected but no database available” message appears	11
The client access license key does not write to the database	11
The setup program does not prompt you to edit or confirm the MAPI profile	12
The setup program needs access to the Microsoft .NET Framework Version 1.1 media	12