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Blackberry 8330 User Guide - Page 264

Bluetooth technology troubleshooting

UPC - 843163042995

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I cannot set some fields when scheduling appointments If you use IBM® Lotus Notes®, you can only change the Subject, Location, Reminder, and Notes fields and the Mark as Private check box when you change a recurring appointment or meeting. Some characters in calendar entries do not appear correctly after synchronization If you schedule appointments or meetings on your BlackBerry® device that contain special characters or accents, your computer might not support these characters. On your computer, verify that you are using the correct default code page and that the correct font support is installed on your computer. For more information, see the documentation for the operating system on your computer. Bluetooth technology troubleshooting I cannot type a passkey on a Bluetooth enabled device If you cannot type a passkey on a Bluetooth® enabled device, the passkey might already be defined. On your BlackBerry® device, in the Enter passkey for field, try typing 0000. My list of paired Bluetooth enabled devices does not appear Try performing the following actions: • Verify that Bluetooth® technology is turned on. • Verify that you have added Bluetooth enabled devices to the paired Bluetooth enabled devices list. I cannot pair with a Bluetooth enabled device Try performing the following actions: • Verify that your BlackBerry® device is compatible with the Bluetooth® enabled device. For more information, see the documentation that came with the Bluetooth enabled device. • Allow the Bluetooth enabled device to discover your BlackBerry device. In the Bluetooth setup application, click Allow another device to find me. • Turn off encryption for Bluetooth connections between your BlackBerry device and the Bluetooth enabled device. In the device options, click Bluetooth. Click a Bluetooth enabled device. Click Device Properties. Change the Encryption field to Disabled. Press the Menu key. Click Save. I cannot share contacts with a paired Bluetooth enabled device Try performing the following actions: • Verify that Bluetooth® technology is turned on. • Verify that your BlackBerry® device is paired with the Bluetooth enabled device. 262

Section	Page
BlackBerry basics	13
Switch typing input methods	13
Switch applications	13
Assign an application to a Convenience key	13
Set owner information	13
Turn on standby mode	14
About links	14
Create a link for a PIN	14
Expand a folder	14
Collapse a folder	14
BlackBerry basics shortcuts	14
BlackBerry basics troubleshooting	15
Shortcuts	17
BlackBerry basics shortcuts	17
Phone shortcuts	17
Camera and video camera shortcuts	17
Message shortcuts	17
Typing shortcuts	18
Search shortcuts	19
Attachment shortcuts	19
Browser shortcuts	20
Media shortcuts	20
Map shortcuts	21
Calendar shortcuts	21
Phone	23
Phone basics	23
Emergency calls	25
Volume	25
Voice dialing	26
Voice mail	28
Speed dial	29
Conference calls	29
Caller ID	30
Call logs	31
Call forwarding	32
Smart dialing	34
TTY support	35
Multiple phone numbers	36
Phone options	36
Phone shortcuts	38
Phone troubleshooting	39
Voice dialing	41
Make a call using a voice command	41
Dial an extension using a voice command	41
Check your phone number using a voice command	41
Check the wireless coverage level using a voice command	41
Check the battery power level using a voice command	41
Change the voice dialing language	41
Turn off choice lists for voice commands	42
Set the matching sensitivity level for voice commands	42
Turn off voice prompts	42
Set playback options for voice dialing	42
Improve voice recognition of numbers	43
Use a headset	43
Voice dialing troubleshooting	43
Camera and video camera	45
Take a picture	45
Zoom in to or out from a subject	45
View the number of remaining pictures	45
Record a video	45
View the amount of memory available for recording videos	46
Camera and video camera options	46
Camera and video camera shortcuts	48
Camera and video camera troubleshooting	48
Email messages	49
Email message basics	49
Email message folders	52
Sent messages	53
Email message filters	54
Email message forwarding	57
Message options	58
Message list options	60
Message shortcuts	62
Message troubleshooting	63
PIN messages	67
PIN message basics	67
Sent messages	70
Message list options	71
Message shortcuts	73
Message troubleshooting	74
SMS text messages	77
SMS text message basics	77
Sent messages	80
Message options	80
Message list options	81
Message shortcuts	83
Message troubleshooting	84
MMS messages	87
MMS message basics	87
MMS message attachments	91
Message options	92
Message list options	93
Message shortcuts	96
Message troubleshooting	96
Typing	99
Typing basics	99
Typing input methods	101
Spelling checker	102
AutoText	103
Typing shortcuts	105
Typing troubleshooting	105
Search	107
About search	107
Search for messages	107
Search criteria	107
View a list of saved searches	108
Change a saved search	108
Delete a saved search	108
Search for messages by contact or subject	108
Search for text in a message, attachment, or web page	108
Search for organizer data	109
Search shortcuts	109
Attachments	111
Attachment basics	111
Document attachments	112
Spreadsheet attachments	113
Media attachments	114
Presentation attachments	114
vCard contact attachments	115
Attachment shortcuts	116
Attachment troubleshooting	116
Synchronization	117
About synchronization	117
Prerequisites: Wireless email reconciliation	117
Reconcile email messages over the wireless network	117
Delete email messages over the wireless network	117
Prerequisites: Wireless data synchronization	118
Synchronize organizer data over the wireless network	118
About synchronization conflicts	118
Manage email reconciliation conflicts	118
Manage data synchronization conflicts	119
About backing up and restoring device data	119
Prerequisites: Wireless data restoration	119
Delete all device data	119
Empty the deleted items folder on your computer from your device	120
Synchronization troubleshooting	120
Browser	123
Browser basics	123
Links, pictures, and web page addresses	125
Browser bookmarks	127
Web feeds	130
Browser options	132
Browser security	134
Browser push	137
Browser shortcuts	138
Browser troubleshooting	139
Applications	141
Add an application	141
View properties for an application	141
Delete a third-party application	141
Receive a device password prompt before you add an application	141
View the size of an application database	141
Application troubleshooting	142
Media	143
Media file management	143
Songs, ring tones, videos, and voice notes	145
Playlists	148
Pictures	150
Media card options	153
Media shortcuts	155
Media troubleshooting	155
Maps	157
Map basics	157
Navigation	158
Map options	159
Map shortcuts	160
Maps troubleshooting	160
GPS technology	161
About GPS technology	161
Turn on GPS technology	161
Get your GPS location	161
Prevent others from tracking your location	161
GPS technology troubleshooting	162
Contacts	163
Contact basics	163
Mailing lists	165
Caller ID	166
Categories	167
Address lookup	168
Contact list options	169
Contact troubleshooting	170
Calendar	171
Calendar basics	171
Meetings	173
Calendar options	175
Multiple calendars	178
Calendar shortcuts	179
Calendar troubleshooting	179
Tasks	181
Task basics	181
Categories	182
Task list options	184
Memos	187
Memo basics	187
Categories	188
Memo list options	189
Alarm	191
About the alarm	191
Turn on the alarm	191
Silence the alarm	191
Calculator	193
Use the calculator	193
Convert a measurement	193
Bluetooth technology	195
Bluetooth technology basics	195
Bluetooth technology options	197
Bluetooth technology troubleshooting	199
Date and time	201
Set the date and time	201
Get the date and time from the wireless network automatically	201
Date and time troubleshooting	201
Notification profiles	203
Notification basics	203
LED notification	205
Custom notification	206
Notification profile troubleshooting	208
BlackBerry Messenger	211
Contacts	211
Conversations	213
Availability	215
Display and keyboard	217
Backlighting	217
Display options	217
Keyboard options	219
Themes	220
Display troubleshooting	221
Language	223
Change the display language	223
Add a display language	223
Delete a display language	223
About typing input languages	223
Change the typing input language	223
Switch typing input methods	223
Turn off the shortcut for switching typing input languages	224
Change the voice dialing language	224
Set display options for contacts	224
Language troubleshooting	225
Wireless network coverage	227
Find information about wireless coverage indicators	227
Turn off a wireless connection	227
Network connection indicators	227
Turn on wireless coverage notification	228
Check the wireless coverage level using a voice command	228
Turn off data service	228
About roaming	228
Verify the status of network connections and services	228
Wireless network coverage troubleshooting	229
Power, battery, and memory	231
Turn off your device	231
Set your device to turn on and turn off automatically	231
Check the battery power level	231
Check the battery power level using a voice command	231
Reset the device	231
Extend battery life	231
Security	233
Security basics	233
Password keeper	234
Encryption	236
Memory cleaning	238
Advanced security	239
Smart cards	241
Software tokens	242
Security troubleshooting	242
Third-party application control	245
About permissions for third-party applications	245
Reset connection permissions for third-party applications	245
About direct Internet connections for third-party applications	245
Set up a direct Internet connection for a third-party application	245
Set permissions for a third-party application	245
Connection permissions for third-party applications	246
Interaction permissions for third-party applications	246
Data permissions for third-party applications	247
BrickBreaker	249
About BrickBreaker	249
BrickBreaker capsules	249
BrickBreaker scoring	250
Play BrickBreaker	250
Adjust the volume	250
Set the paddle speed	250
Submit a score to the BrickBreaker high score web site	251
Check the high scores on the BrickBreaker web site	251
Service books	253
About service books	253
Accept a service book	253
Delete a service book	253
Troubleshooting	255
BlackBerry basics troubleshooting	255
Phone troubleshooting	255
Voice dialing troubleshooting	256
Camera and video camera troubleshooting	257
Message troubleshooting	257
Typing troubleshooting	260
Attachment troubleshooting	260
Synchronization troubleshooting	260
Browser troubleshooting	262
Application troubleshooting	262
Media troubleshooting	262
Maps troubleshooting	263
Contact troubleshooting	263
Calendar troubleshooting	263
Bluetooth technology troubleshooting	264
Date and time troubleshooting	265
Notification profile troubleshooting	265
Display troubleshooting	265
Language troubleshooting	266
Wireless network coverage troubleshooting	266
Security troubleshooting	266
Diagnostic reports	267
Glossary	269

Match case Limit results 1 per page

I cannot set some fields when scheduling appointments

If you use IBM® Lotus Notes®, you can only change the Subject, Location, Reminder, and Notes fields and the Mark as Private check box

when you change a recurring appointment or meeting.

Some characters in calendar entries do not appear correctly after synchronization

If you schedule appointments or meetings on your BlackBerry® device that contain special characters or accents, your computer might

not support these characters.

On your computer, verify that you are using the correct default code page and that the correct font support is installed on your computer.

For more information, see the documentation for the operating system on your computer.

Bluetooth technology troubleshooting

I cannot type a passkey on a Bluetooth enabled device

If you cannot type a passkey on a Bluetooth® enabled device, the passkey might already be defined.

On your BlackBerry® device, in the

Enter passkey for <device name>

field, try typing

0000

My list of paired Bluetooth enabled devices does not appear

Try performing the following actions:

•

Verify that Bluetooth® technology is turned on.

•

Verify that you have added Bluetooth enabled devices to the paired Bluetooth enabled devices list.

I cannot pair with a Bluetooth enabled device

Try performing the following actions:

•

Verify that your BlackBerry® device is compatible with the Bluetooth® enabled device. For more information, see the

documentation that came with the Bluetooth enabled device.

•

Allow the Bluetooth enabled device to discover your BlackBerry device. In the Bluetooth setup application, click

Allow another

device to find me

•

Turn off encryption for Bluetooth connections between your BlackBerry device and the Bluetooth enabled device. In the device

options, click

Bluetooth

. Click a Bluetooth enabled device. Click

Device Properties

. Change the

Encryption

field to

Disabled

. Press the

key. Click

Save

I cannot share contacts with a paired Bluetooth enabled device

Try performing the following actions:

•

Verify that Bluetooth® technology is turned on.

•

Verify that your BlackBerry® device is paired with the Bluetooth enabled device.

262