1994 Oldsmobile Silhouette Owner's Manual - Page 254

Customer Assistance Information be scheduled where eligible customers may present their case animpartial to third-party arbitrator. The arbitratorwill make a decision which you may accept or reject. If you accept the decision, GM will be bound by that decision. The entire dispute resolution procedure should ordinarily take aboutforty days from the time you file a claim until a decision is made. Some state laws may require you to use this program before filing a claim with a state-run arbitration program or in the courts. For further information, contact the BBB or the Oldsmobile Customer Assistance Center at 1-800-442-6537. *This program may not be available in all states, depending on state law. Canadian owners refer to your Warranty and Ozuner Assistance information booklet. General Motors reserues the right to change eligibility limitations and/or to discontinue its participation in this program. I REPORTING SAFETY DEFECTS TO THE UNITED STATES GO??ERN..ENT REPORTING SAFETY DEFECTS TO THE CANADIAN GOWWMENT If you live in Canada, andyou believe that your vehicle has a safety defect, you should immediately notify Transport Canada,in addition to notifying General Motors of Canada Limited. You may write to: Transport Canada Box 8880 Ottawa, OntarioK1G 3J2 252 If you believe that your vehicle has a defect which could cause a crash or could cause injury or death,you should immediately inform the National Highway Traffic Safety Administration (NHTSA), in addition to notifying General Motors. If NHTSA receives similar complaints, it may open an investigation, and if it finds that a safety defect exists in a group of vehicles, it may order a recall and remedy campaign. However, NHTSA cannot become involved in individual problems between you, your dealer, or General Motors. To contact NHTSA, you may either call the Auto Safety Hotline toll-free at 1-800-424-9393 (or 366-0123 in the Washington, D.C. area) or write to: NHTSA U.S. Department of Transportation Washington, D.C. 20590 You can also obtain other information about motor vehicle safety from the Hotline.