1994 Oldsmobile Silhouette Owner's Manual - Page 252

CustomerAssistance Infomation matter has already been reviewed with the Sales, Service, or Parts Manager, contact the owner of the dealership or the General Manager. STEP TWO - If after contacting a member of dealership management, it appears your concern cannot be resolved by the dealership without further help, contact the Oldsmobile Customer Assistance Network by calling 1-800-442-6537. In Canada, contact GM of Canada Customer Assistance Center in Oshawa by calling 1-800-263-3777 (English) or 1-800-263-7854 (French). In Mexico, call (525) 254-3777. In Puerto Rico or U.S. Virgin Islands, call 1-809-763-1315. In all other overseas locations, contact GM North American Export Sales in Canada by calling 1-416-644-4112. For prompt assistance, please have the following information available to give the Customer Assistance Representative: Your name, address, telephone number Vehicle Identification Number (This is available from the vehicle registration or title, or plate at the the left top of the instrument panel and visible through the windshield.) Dealership name and location Vehicle delivery date and present mileage Nature of concern We encourage you to call the toll free number listed previously in order to give your inquiry prompt attention. However, if you wish to write Oldsmobile, write to United States Customer Assistance Representative Oldsmobile Central Office 920 Townsend Street P.O. Box 30095 Lansing, MI 48909 Canada General Motors of Canada Limited Customer Assistance Center 1908 Colonel Sam Drive Oshawa, Ontario L1H 8P7 ICustomer Satiflaction Procedure four satisfaction and goodwill are .mportant toyour dealer and 3ldsmobile. Normally, any concern with the sales transaction or the )peration of your vehicle will be Sesolved by your dealer's Sales or Service Departments. Sometimes, lowever, despite the best intentions of dl concerned, misunderstandings can jccur. If your concern has not been Sesolved to your satisfaction, the :allowing steps should be taken: STEP ONE - Discuss your concern vith a member of dealership nanagement. Complaints can often be picltly resolved at thatlevel. If the 250