1994 Oldsmobile Silhouette Owner's Manual - Page 253

When contacting Oldsmobile, please remember that your concern will likely be resolved in the dealership, using the dealership's facilities, equipment and personnel. That is why we suggest you follow Step Onefirst if you have a concern. I GM Purticipation inBBB AUTO LINE- Alternative Resolution Program* I Customer Assistance the for Hearing or Speech Impaired (TDD) To assist owners who have hearing difficulties, Oldsmobile has installed special TDD (Telecommunication Devices for the Deaf) equipment at its Customer Assistance Center.Any hearing or speech impaired customer who has access to a TDD or a conventional teletypewriter (TTY) can communicate withOldsmobile by dialing: 1-800-TDD-OLDS. (TDD users in Canada can dial 1-800-263-3830.) Both Oldsmobile and your Oldsmobile dealer are committedto malting sure you are completely satisfied with your new vehicle. If a situation arises where you feel your concern has notbeen adequately addressed, ourexperience has shown that the Customer Satisfaction Procedure described earlier in this section is very successful at resolving problems. There may be instances where an impartial third-party can assistin arriving at a solution to a disagreement regarding vehicle repairs or interpretation of the New Vehicle Limited Warranty. To assist in resolving these disagreements Oldsmobile voluntarily participates in BBB AUTO LINE. BBB AUTO LINE is an out-of-court program administered by the Better Business Bureau system to settle disputes between customers and automobile manufacturers. This program is available free of charge to customers who currently own or lease a GM vehicle. If you are notsatisfied after following the Customer Satisfaction Procedure, you may contact the BBB using the tollfree telephone number, or write them at the following address: BBB AUTO LINE Council of Better Business Bureaus 4200 Wilson Boulevard Suite 800 Arlington, VA 22203 Telephone: 1-800-955-5100 To file a claim, you will be asked to provide your name and address,your vehicle identification number (VIN), and a statenzent of the nature of your complaint. Eligibility is limitedby vehicle age and mileage, and other factors. We prefer you utilize the Customer Satisfaction Procedurebefore you resort to AUTO LINE, but you may contact the BBB at any time. The BBB will attempt to resolve the complaint serving as anintermediary between you and Oldsmobile. If this mediation is unsuccessful, an informal hearing will 251