1993 Oldsmobile Silhouette Owner's Manual - Page 303

decision is rendered (or47 days if you Whatever your preference may be, did not first contact your dealer or remember that if are unhappy with you Oldsmobile). the results of BBB AUTO LINE, you to We encourage you to use this program can still go court because an arbitrator's decision is binding on GM before or instead of resorting to the but not on you, unless you accept it. courts. We believe it offers advantages over courts in most jurisdictions because Eligibility is limitedby vehicle it is fast, freeof charge, and informal agelmileage and otherhctors. For (lawyers are not usually present, further information concerning the although you may retain oneat your program, call theBBB at expense if you choose). Arbitrators 1-800-955-5100. may also call the You make decisions based on the principles Oldsmobile Customer Assistance of fairness and equity, andare not Center. required to duplicate the functions of courts by strictly applying state or federal law. If you wish to go tocourt, however, we do not require that you first file a claim with BBB AUTO LINE** unless state law provides otherwise. * This program may not be available in all states, depending on state law. Canadian owners referto your warranty booklet. General Motors reserves the right to change eligibility limitations and/or to discontinue itsparticipation in this program. ** Some states may require thatyou file a claim withBBB AUiV L N E before resorting to state-operated procedures (including court). 301