1993 Oldsmobile Silhouette Owner's Manual - Page 300

Customer Assistancelnfomatmn STEP ONE: Discuss your problem with For prompt assistance, please have the following information available to give a memberof dealership management. the Customer Assistance Representative: Complaints can often quickly be resolved at that level. the matter has If Your name, address, telephone already been reviewed with the Sales, number Service or Parts Manager, contact the Vehicle Identification Number(This is owner of the dealershipor the General available from the vehicle registration Manager. or title, or the plate attached to the left STEP TWO: If after contacting a top of the instrument panel and visible member of Dealership Management, it through the windshield.) appears your problem cannot be Dealership name and location resolved by the dealership without Vehicle delivery date and present further help, contact the Oldsmobile mileage Customer Assistance Networkby calling 1-800-442-6537. Nature of problem In Canada, contact GMof Canada Customer Assistance Center in Oshawa by calling 1-800-263-3777 (English) or 1-800-263-7854(French). In Mexico, call 254-17-86. In Puerto Rico or U.S. Virgin Islands, call 1-809-763-1315. I all other overseas n locations, contactGM International Export Salesin Canada by calling 1-416-644-4112, 0 Customer Satisfaction Procedure Your satisfaction and goodwillare important to your dealer and Oldsmobile. Normally, any problems with the sales transaction the or operation of your vehicle will be resolved by your dealer's Salesor Service Departments. Sometimes, however, despite the best intentions of all concerned, misunderstandings can occur. If your concernhas not been resolved to your satisfaction, the following steps should be taken: 298