1993 Oldsmobile Silhouette Owner's Manual - Page 302

Customer Assistanceln$ioM*on We prefer that you not resort toBBB AUTO LINE until after a final decision is made under the Customer Satisfaction Our experience has shown that the Procedure. However, you may file a Customer Satisfaction Procedure claim at any time by contacting your described earlier in this section has been local Better Business Bureau (BBB)at very successful in achieving customer the following toll-free number: satisfaction. However, if you have not been substantially satisfied, Oldsmobile 1-800-955-5100.For further information about filing aclaim, you may also write wants you to be aware of GM's to: voluntary participation in a no-charge mediation/arbitration program called BBB AUTO LINE BBB AUTO LINE. This program is Council of Better Business Bureaus administered by the Council of Better 4200 Wilson Boulevard Business Bureaus through local Better Suite 800 Business Bureaus. Arlington, V 22203 A The program can resolve individual disputes involving vehiclerepairs and the interpretation of your New Vehicle Limited Warranty. GM participation In Better Business Bureau MediationArMmtion Program* In order to file a claim, you will have to provide your name and address,the vehicle identification number (VIN) of your vehicle, and a statement the of nature of your complaint. BBB staff may try to help resolve your dispute through mediation. If mediation is not successful, or if you do not wish to participate in mediation, eligible customers may present their case to an impartial third-party arbitrator at an informal hearing. The arbitrator will render a decisionin your case, which you may accept or reject. If you accept a valid arbitrator decision, GM will be bound by that decision. The entire dispute settlement process should ordinarily take about 40 days from the time you file your complaint to the time a 300