1993 Oldsmobile Achieva Owner's Manual - Page 298

CustomerAssistance Infomation GM Participation In Better Business Bureau Mediationfihitration Program* 296 We prefer that you not resort to BBB AUTO LINE until after a final decision is made under the Customer Satisfaction Our experience has shown that the Procedure. However, you may file a Customer Satisfaction Procedure claim at any timeby contacting your described earlier in this section has been local Better Business Bureau (BBB) at very successful in achieving customer the following toll-free number: satisfaction. However, if you have not been substantially satisfied, Oldsmobile 1-800-955-5100. For further information about filing a claim, you may also write wants you tobe aware of GM's to: voluntary participation in a no-charge BBB AUTO LINE mediationhrbitration program called Council of Better Business Bureaus BBB AUTO LINE. This program is 4200 Wilson Boulevard administered by the Councilof Better Suite 800 Business Bureaus through local Better Arlington, VA 22203 Business Bureaus. The program can resolve individual disputes involving vehicle repairs and the interpretation of your New Vehicle Limited Warranty. In order to file a claim, will have to you provide your name and address, the vehicle identification number (VIN)of your vehicle, and a statement of the nature of your complaint. BBB staff may try to help resolve your dispute through mediation. If mediation is not successful, or if you do not wish to participate in mediation, eligible customers may present their caseto an impartial third-party arbitrator at an informal hearing. The arbitrator will render a decision in your case, which you may accept or reject. If you accept a valid arbitrator decision, GM will be bound by that decision. The entire dispute settlement process should ordinarily take about 40 days from the time you file your complaint to the time a