1993 Oldsmobile Achieva Owner's Manual - Page 296

Customer Assistance lnfomurtion Customer Satisfaction Pmcedum Your satisfaction and goodwill are important t your dealer and o Oldsmobile. N o d y , any problems with the sales transactionor the be operation of your vehicle will resolved by your dealer's Salesor Service Departments. Sometimes, however, despite the best intentions of all concerned, misunderstandings can occur. If your concernhas not been resolved t your satisfaction, the o following steps should taken: be 294 the Customer Assistance Representative: Complaints can often be quickly resolved atthat level. If the matter has Your name, address, telephone already been reviewed with the Sales, number Service or Parts Manager, contact the Vehicle Identification Number("hs is owner of the dealership or the General mailable from the vehicle registration Manager. or title, or the plate attached to left the STEP TWO: If after contacting a top of the instrument panel and visible member of Dealership Management, it through the windshield.) appears your problem cannot be Dealership name and location resolved by the dealership without Vehicle delivery date and present further help, contact the Oldsmobile mileage Customer Assistance Network calling by 1-800-442-6537. Nature of problem In Canada, contact GM of Canada Customer Assistance Centerin Oshawa by calling 1-800-263-3777 (Enghsh) or 1-800-263-7854 (French). In Mexico, call 254-17-86. In h e r t o Rico or U.S.Virgin Islands, call 1-809-763-1315. In all other overseas locations, contactGM International Export Sales in Canada by calling 1-416-644-4112. have the STEP ONE: Discuss your problem with For prompt assistance, please following idionnation available to give a memberof dealership management.