2010 BMW X5 Owner's Manual - Page 263

Giving and receiving assistance Emergency request Conditions for an emergency request: > Full preparation package mobile phone. With this equipment, an emergency request is still possible when no mobile phone is paired in the vehicle. > BMW Assist is activated. Activating BMW Assist, refer to page 215. > Radio readiness is switched on. > The BMW Assist system is logged in on a wireless communications network. > The emergency request system is operable. When the contract of participation with BMW Assist expires, the BMW Assist system can be deactivated by a BMW Sports Activity Vehicle Center without having to visit a workshop. Once the BMW Assist system has been deactivated, emergency requests are not possible. The BMW Assist system be reactivated by a BMW Sports Activity Vehicle Center after signing a new contract. As soon as the voice connection to the BMW Assist Response Center has been established, the LED flashes. When the emergency request is received at the BMW Assist Response Center, the BMW Assist Response Center contacts you and takes further steps to help you. Even if you are unable to answer, the BMW Assist Response Center can take further steps to help you under certain conditions. If conditions allow, remain in the vehicle until the connection has been established. You will then be able to provide a detailed description of the situation. Information for determining the required rescue measures is transmitted to the BMW Assist Response Center, e.g. the current position of your vehicle, if this can be determined. If the LED flashes, but you are unable to hear the BMW Assist Response Center through the hands-free system, this could indicate, for instance, that the hands-free system is no longer operational. The BMW Assist Response Center may still be able to hear you, however. Under certain conditions, an emergency request is automatically initiated immediately after a severe accident. An automatic collision notification is not affected by the button being pressed. For technical reasons, the emergency request cannot be guaranteed under unfavorable conditions.< Initiating an emergency request 1. Briefly press protective cover to open. Depending on the vehicle's equipment, the arrangement of the switches and indicator lamps may differ somewhat. Warning triangle* Mobility Reference The warning triangle is located in the cargo bay. 2. Press the SOS button until the LED in the button lights up. 261 Online Edition for Part no. 01 41 2 602 756 - © 06/09 BMW AG Communications Entertainment Navigation Driving tips Controls At a glance