LiftMaster RSL12U RSL12U Troubleshooting Guide Manual - Page 35

MyQ® INCOMPATIBLE ROUTER AND SWITCH INCOMPATIBLE ROUTER When installing an Internet Gateway, issues have been identified with the following routers/modems: MANUFACTURER Belkin® D-Link® Hauwei® Router/Modem Linksys®/Cisco® Netgear® SMC Networks® TRENDnet® Ubee® Verizon® MODEL F5D8236-4 (Only works on LAN ports 1 & 3) DIR-665 Echolife HG520C WRT610N version 1 CGD24G Cable Modem SMC8014WN 5-Port-10/100mbps Switch TE100-S5 DDW3610 Actiontec M1424-WRREV (Rev E) Modem Router Westell® Modems A90-7500 DSL Modem The above routers use non-standard internal port wiring incompatible with the Internet Gateway. A hub or switch may resolve this situation, but is not a verified fix. INCOMPATIBLE NETWORK SWITCH When installing an Internet Gateway, an identified issue has been associated with the following network switch: MANUFACTURER TRENDnet MODEL 5-Port-10/100Mbps TE100-S5 SONICWALL® FIRE WALL PROBLEM The performance issues listed below are caused by SonicWALL's factory default UDP connection timer being set to 30 seconds, which closes the Internet Gateway connection to the server after the Internet Gateway enters its sleep state and reduces its communication to the server to once every 60 seconds. When this occurs, the Internet Gateway will take up to 2 minutes to recognize connection to the server is lost before having to re-establish connection. This process will continue to repeat. When a MyQ® device is behind a SonicWALL Network Appliance, the following MyQ app performance issues may occur: • Difficulty controlling a MyQ device through the MyQ app. • Manual operation by a MyQ device may not change status on the MyQ app (gate operator is closed by pressing the remote control, but app shows gate open). • Upon power cycling of an Internet Gateway, the app will work for a brief period of time and then enter a non-working state. SOLUTION The SonicWALL UDP Connection timer should be changed to 120 seconds or greater. LiftMaster® recommends a minimum value of 180 seconds. The timer must be changed in multiple locations. • The default UDP timer should be changed, which will change the UDP connection timer for any new rule made to the SonicWALL. • Any current LAN -> WAN rules must have the UDP connection timeout updated manually. Set "Default UDP Connection Timeout (seconds):" to "360" and set "UDP Connection Inactivity Timeout (seconds):" to "360". 34