LiftMaster RSL12U RSL12U Troubleshooting Guide Manual - Page 34

General Error Codes, Error Code, Message, Issue And Resolution

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MyQ® MyQ® ERROR CODES Below are potential error codes that may be encountered when working with the Internet Gateway, MyQ® app, MyQ website, or your PC or smartphone. GENERAL ERROR CODES ERROR CODE 305 308 309 310 MESSAGE ISSUE AND RESOLUTION The device* is currently in Learn Mode. • The application or website may not have connected with the MyQ® server, please try again. • Log out of the account. Restart the Internet Gateway by powering off and back on. The Internet Gateway will need to be unplugged to power off. Log back into the account and attempt to reprogram the device. • If you continue to experience a problem, contact the LiftMaster Technical Service Center at 800.528.2806. A device* is not responding. • Ensure the MyQ device* is powered and within range of the Internet Gateway. • A MyQ device* is not responding. Verify the device is plugged into an outlet with power. • Operate device manually. • If the device responds, remove the device from the account. Add the device back to the account. If the device does not respond, the device may need to be replaced or serviced. • Contact a local dealer or LiftMaster Technical Service Center at 800.528.2806. The Gateway is offline. • The Internet Gateway has no power. Check the power outlet and identify if the green and blue LED's on the Internet Gateway device are illuminated. • If the Internet Gateway appears to not have an Internet connection, verify a computer in the facility attached to the network has an Internet connection by loading a web page. Log out of the account. Restart the Internet Gateway by powering off and back on. The Internet Gateway will need to be unplugged to power off. Log back into the account. Device is on another user's • The Internet Gateway or device is already registered to another account. account and unable to register. • The device must be removed from the account before it can be added to a new account. If you have access to the other account, log into the account and remove the device. If you do not have access to the other account, you will not be able to add it to a new account. * A MyQ-Enabled Gate Operator is considered a device. 33

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33
MyQ
®
ERROR CODES
Below are potential error codes that may be encountered when working with the Internet Gateway, MyQ
®
app, MyQ website, or your PC or smartphone.
GENERAL ERROR CODES
ERROR CODE
MESSAGE
ISSUE AND RESOLUTION
305
The device* is currently in
Learn Mode.
•
The application or website may not have connected with the MyQ
®
server, please try again.
•
Log out of the account. Restart the Internet Gateway by powering off and back on. The
Internet Gateway will need to be unplugged to power off. Log back into the account and
attempt to reprogram the device.
•
If you continue to experience a problem, contact the LiftMaster Technical Service Center at
800.528.2806.
308
A device* is not responding.
•
Ensure the MyQ device* is powered and within range of the Internet Gateway.
•
A MyQ device* is not responding. Verify the device is plugged into an outlet with power.
•
Operate device manually.
•
If the device responds, remove the device from the account. Add the device back to the
account. If the device does not respond, the device may need to be replaced or serviced.
•
Contact a local dealer or LiftMaster Technical Service Center at 800.528.2806.
309
The Gateway is offline.
•
The Internet Gateway has no power. Check the power outlet and identify if the green and
blue LED’s on the Internet Gateway device are illuminated.
•
If the Internet Gateway appears to not have an Internet connection, verify a computer in the
facility attached to the network has an Internet connection by loading a web page. Log out of
the account. Restart the Internet Gateway by powering off and back on. The Internet Gateway
will need to be unplugged to power off. Log back into the account.
310
Device is on another user’s
account and unable to register.
•
The Internet Gateway or device is already registered to another account.
•
The device must be removed from the account before it can be added to a new account. If
you have access to the other account, log into the account and remove the device. If you do
not have access to the other account, you will not be able to add it to a new account.
* A MyQ-Enabled Gate Operator is considered a device.
MyQ
®