Epson WorkForce Enterprise AM-C6000 Users Guide - Page 487
Received Fax Quality is Poor, A Message or Error Code is Displayed on the LCD Screen
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Solving Problems > A Message or Error Code is Displayed on the LCD Screen > A Message is Displayed on the LC... The density setting is high when sending faxes. Solutions Select Fax > Fax Settings > Scan Settings > Density, and then lower the setting. Received Fax Quality is Poor The Image Quality of Received Faxes is Poor The following causes can be considered. The image quality setting is low on the sender's fax machine. Solutions Ask the sender to send faxes at a higher quality. Image Quality of Received Faxes does not Improve After Trying the Solutions Above Solutions If you cannot solve the problem, contact your printer administrator. For printer administrators, see the following section to troubleshoot fax problems. "The Quality of the Sent or Received Fax is Poor" on page 148 A Message or Error Code is Displayed on the LCD Screen A Message is Displayed on the LCD Screen If an error message is displayed on the LCD screen, follow the on-screen instructions or the solutions below to solve the problem. If a message is displayed when you cannot scan to the shared folder from the control panel, see the related information below. Error Messages Printer error. Turn the power off and on again. If the problem persists, contact Epson Support. Solutions Remove any paper in the printer and disconnect any optional items. If the error message is still displayed after turning the power off and on again, note the error code then contact Epson support. 487
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