Epson SP7700VM User Manual - Page 94

Troubleshooting, You cannot print (because the printer does not work)

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Epson Stylus Pro 7700/7710/9700/9710 User's Guide Problem Solver Troubleshooting You cannot print (because the printer does not work) Cause The printer does not turn on. The printer driver is not installed properly (Windows). The printer driver is not installed properly (Mac OS X). What to do Is the power cord plugged into the electrical outlet or the printer? Make sure the power cord is securely plugged into the printer. Is there any problem with the electrical outlet? Make sure your outlet works by trying to connect the power cord of another electric product. Is the printer icon in the Printers and Faxes or Printers folder? ❏ Yes The printer driver is installed. Check the port, as described in the next item. ❏ No The printer driver is not installed. Install the printer driver. See the Setup Guide Does the printer port setting match the printer connection port? Check the printer port. Click the Ports tab in the printer driver's Properties dialog box, and check the printer port. ❏ [USBxxx] (x stands for the port number) for the USB connection ❏ A correct IP address for the network connection If it is not indicated, the printer driver is not correctly installed. Uninstall the printer driver and reinstall it. See "Uninstalling the printer driver" on page 113 Is the printer added to the printer list? For Mac OS X 10.3.9 to 10.4: 1. Double-click the hard disk icon. 2. Double-click the Applications folder, and then double-click the Utility folder. 3. Double-click the Printer Setup Utility icon. If the printer name is not displayed, see the following to add the printer. For Mac OS X 10.5: 1. Double-click the hard disk icon. 2. Double-click the Applications folder, and then double-click the System Preferences folder. 3. Double-click the Printer & Fax icon. If the printer name is not displayed, see the following to add the printer. 94

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Troubleshooting
You cannot print (because the printer does not work)
Cause
What to do
The printer does not turn on.
Is the power cord plugged into the electrical outlet or the printer?
Make sure the power cord is securely plugged into the printer.
Is there any problem with the electrical outlet?
Make sure your outlet works by trying to connect the power cord of another electric
product.
The printer driver is not installed
properly (Windows).
Is the printer icon in the Printers and Faxes or Printers folder?
❏
Yes
The printer driver is installed. Check the port, as described in the next item.
❏
No
The printer driver is not installed. Install the printer driver.
See the
Setup Guide
Does the printer port setting match the printer connection port?
Check the printer port.
Click the
Ports
tab in the printer driver’s Properties dialog box, and check the printer
port.
❏
[USBxxx] (x stands for the port number) for the USB connection
❏
A correct IP address for the network connection
If it is not indicated, the printer driver is not correctly installed. Uninstall the printer
driver and reinstall it.
See “Uninstalling the printer driver” on page 113
The printer driver is not installed
properly (Mac OS X).
Is the printer added to the printer list?
For Mac OS X 10.3.9 to 10.4:
1. Double-click the hard disk icon.
2. Double-click the
Applications
folder, and then double-click the
Utility
folder.
3. Double-click the
Printer Setup Utility
icon.
If the printer name is not displayed, see the following to add the printer.
For Mac OS X 10.5:
1. Double-click the hard disk icon.
2. Double-click the
Applications
folder, and then double-click the
System
Preferences
folder.
3. Double-click the
Printer & Fax
icon.
If the printer name is not displayed, see the following to add the printer.
Epson Stylus Pro 7700/7710/9700/9710
User’s Guide
Problem Solver
94