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Epson ET-15000 Users Guide - Page 325

Cannot Receive Faxes with a Telephone Connected to Your Product

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• When sending faxes using the subaddress feature, ask the recipient if their fax machine can receive faxes using this feature. Check that the subaddress and password are correct, and that they match with the recipient subaddress and password. Check this when receiving faxes as well. • Check if the sender's fax number is registered to the Rejection Number List • If you enabled Rejection Fax options, check if the sender is blocked, did not set up header information, or is not registered in your contacts list, as necessary. • If you cannot send faxes at a specified time, make sure the date and time are set correctly on the product. • If you have not connected a telephone to the printer, set the Receive Mode setting to Auto on the control panel. • If you cannot receive A3-size faxes, make sure you selected the correct paper size setting for the paper source containing the A3-size paper. Also, be sure to enable the paper source to receive faxes as the Auto Select Settings option. • If you are receiving faxes using the Epson FAX Utility, check that your product is registered as a fax product in your operating system: Windows: Make sure the product appears in Devices and Printers, Printer, or Printers and Other Hardware. If the product does not appear, uninstall and re-install the Epson FAX Utility. Mac: Select System Preferences > Printers & Scanners (or Print & Scan or Print & Fax) and make sure your product appears. If your product does not appear, click + and add your product. If the product does appear, double-click it and make sure it is not paused. Note: Do not turn the product off while it is receiving a fax. Otherwise, the fax transmission will be lost. Note: If your product is connected to a VoIP (Voice over Internet Protocol) phone line, keep in mind that fax machines are designed to work over analog phone lines. Epson cannot guarantee that fax transmission will work when using VoIP. If your phone line includes voice mail answering services, calls or faxes may be inadvertently received by your voice mail service. Parent topic: Solving Faxing Problems Cannot Receive Faxes with a Telephone Connected to Your Product If you cannot receive faxes when a telephone is connected to your product, try these solutions: • Make sure your telephone is connected to your product's EXT port. • Make sure the Receive Mode is set to Manual. 325

Section	Page
Contents	3
Product Basics	14
Using the Control Panel	14
Control Panel Buttons and Lights	15
Adjusting the Control Panel Position	16
The LCD Screen	16
Status Icon Information	17
Navigating the LCD Screen	18
Entering Characters on the LCD Screen	19
Viewing Animations	21
Changing LCD Screen Language	23
Selecting the Date and Time	24
Selecting Your Country or Region	26
Adjusting Control Panel Sounds	27
Preventing PC Connection via USB	28
Adjusting the Screen Brightness	29
Turning Off the Operation Time Out Setting	29
Product Parts Locations	30
Product Parts - Front	31
Product Parts - Inside	33
Product Parts - Back	34
Using Power Saving Settings	34
Changing the Sleep Timer Settings	35
Changing the Power Off Timer Settings	35
Epson Connect Solutions for Smartphones, Tablets, and More	36
Setting Up Epson Connect Services	37
Using Epson Email Print	38
Using the Epson iPrint Mobile App	39
Using Epson Remote Print	39
Using Epson Scan to Cloud	40
Using AirPrint	41
Android Printing Using the Epson Print Enabler	41
Using the Mopria Print Service	42
Using Fire OS Printing	43
Using Windows 10 Mobile Printing	43
Using Epson Print and Scan App with Windows Tablets	44
Voice-activated Printing	44
Wi-Fi or Wired Networking	46
Network Security Recommendations	46
Wi-Fi Infrastructure Mode Setup	47
Selecting Wireless Network Settings from the Control Panel	48
Wi-Fi Direct Mode Setup	51
Connecting to a Mobile Device	51
Enabling Wi-Fi Direct Mode (Simple AP)	53
Modifying the Wi-Fi Direct Network Name or Password	54
Wi-Fi Protected Setup (WPS)	57
Using WPS to Connect to a Network	57
Printing a Network Status Sheet	58
Printing a Network Connection Report	59
Network Connection Report Codes and Messages	61
Changing or Updating Network Connections	67
Accessing the Web Config Utility	67
Changing a USB Connection to a Wi-Fi Connection	68
Changing a Wi-Fi Connection to a Wired Network Connection	68
Connecting to a New Wi-Fi Router	69
Disabling Wi-Fi Features	69
Loading Paper	71
Loading Paper in the Cassette	71
Loading Paper in the Paper Tray	76
Paper Loading Capacity	79
Double-sided Printing Capacity	81
Borderless Paper Type Compatibility	82
Compatible Epson Papers	83
Paper or Media Type Settings - Printing Software	84
Selecting the Paper Settings - Control Panel	84
Paper or Media Type Settings - Control Panel	85
Selecting the Default Paper Source Settings	86
Paper Source Settings Options	86
Placing Originals on the Product	88
Placing Originals on the Scanner Glass	88
Placing Originals in the Automatic Document Feeder	90
ADF Original Document Specifications	92
Copying	94
Copying Documents or Photos	94
Copying ID Cards or Borderless Photos	95
Copying Options	96
Printing from a Computer	99
Printing with Windows	99
Selecting Basic Print Settings - Windows	100
Paper Source Options - Windows	102
Print Quality Options - Windows	102
Multi-Page Printing Options - Windows	103
Selecting Double-sided Printing Settings - Windows	103
Double-sided Printing Options - Windows	105
Print Density Adjustments - Windows	106
Selecting Additional Layout and Print Options - Windows	107
Custom Color Correction Options - Windows	109
Image Options and Additional Settings - Windows	110
Header/Footer Settings - Windows	111
Selecting a Printing Preset - Windows	112
Selecting Extended Settings - Windows	114
Extended Settings - Windows	115
Printing Your Document or Photo - Windows	116
Locking Printer Settings - Windows	117
Locked Setting Options	119
Selecting Default Print Settings - Windows	120
Changing the Language of the Printer Software Screens	121
Changing Automatic Update Options	122
Printing with the Built-in Epson Driver - Windows 10 S	123
Selecting Print Settings - Windows 10 S	124
Printing on a Mac	127
Selecting Basic Print Settings - Mac	128
Paper Source Options - Mac	132
Print Quality Options - Mac	132
Print Options - Mac	132
Selecting Page Setup Settings - Mac	133
Selecting Print Layout Options - Mac	134
Selecting Double-sided Printing Settings - Mac	134
Double-sided Printing Options and Adjustments - Mac	136
Managing Color - Mac	136
Color Matching and Color Options - Mac	137
Selecting Printing Preferences - Mac	138
Printing Preferences - Mac	139
Printing Your Document or Photo - Mac	140
Checking Print Status - Mac	141
Cancelling Printing Using a Product Button	142
Scanning	143
Starting a Scan	143
Starting a Scan Using the Product Control Panel	143
Scanning to a Connected Computer	144
Scanning to the Cloud	146
Setting Up a WSD Port (Windows 7/Windows Vista)	148
Scanning Using WSD - Windows	149
Control Panel Scanning Options	149
Changing Default Scan Job Settings	151
Starting a Scan Using Epson ScanSmart	152
Starting a Scan Using the Epson Scan 2 Icon	152
Starting a Scan from a Scanning Program	155
Starting a Scan from a Smart Device	157
Scanning a Document in Epson ScanSmart	157
Saving a Scan	160
Attaching a Scan to Email	161
Sending a Scan to a Cloud Service	162
Printing a Scan	163
Selecting Epson ScanSmart Settings	165
Changing the Epson Product	165
Changing the Scan Settings	166
Changing the File Name Settings	167
Changing the Save Settings	169
Save Settings	171
Customizing Action Icons	172
Scanning in Epson Scan 2	174
Additional Scanning Settings - Main Settings Tab	177
Additional Scanning Settings - Advanced Settings Tab	177
Saving Scanned Documents as a Searchable PDF Using Epson Scan 2	179
Image Format Options	180
Scan Resolution Guidelines	181
Faxing	182
Connecting a Telephone or Answering Machine	182
Setting Up Fax Features	185
Setting Up Basic Fax Features	186
Using the Fax Setup Wizard	186
Selecting the Line Type	188
Setting the Number of Rings to Answer	189
Selecting Advanced Fax Settings	190
Receive Settings - Fax	191
Fax Report Options	193
Basic Settings - Fax	193
Security Settings - Fax	195
Setting Up the Fax Utility - Windows	196
Setting Up Fax Features Using the Fax Utility - Mac	198
Setting Up Contacts and Contact Groups	199
Setting Up Contacts Using the Product Control Panel	200
Creating a Contact	200
Editing or Deleting a Contact	202
Creating a Contact Group	203
Editing or Deleting a Contact Group	205
Sending Faxes	206
Sending Faxes from the Product Control Panel	206
Sending a Fax Using the Keypad, Contact List, or History	207
Fax Sending Options	209
Sending a Fax at a Specified Time	210
Sending Faxes Using the Fax Utility - Windows	212
Sending Faxes Using the Fax Utility - Mac	214
Dialing Fax Numbers from a Connected Telephone	217
Receiving Faxes	218
Fax Reception	218
Receiving Faxes Automatically	219
Receiving Faxes Manually	219
Receiving a Fax by Polling	220
Saving and Viewing Received Faxes	221
Checking Fax Status	222
Printing Fax Reports	223
Fax Report Options	224
Refilling Ink and Replacing the Maintenance Box	225
Ink Safety Precautions	225
Checking the Ink and Maintenance Box Levels	227
Checking the Ink Levels on Your Product	227
Checking Maintenance Box Status on the LCD Screen	228
Checking Ink and Maintenance Box Levels - Windows	228
Checking Ink and Maintenance Box Levels - Mac	230
Disabling Special Offers with Windows	231
Purchase Epson Ink and Maintenance Box	231
Ink Bottle and Maintenance Box Part Numbers	231
Refilling the Ink Tanks	232
Maintenance Box Replacement	238
Adjusting Print Quality	239
Print Head Maintenance	239
Print Head Nozzle Check	239
Checking the Nozzles Using the Product Control Panel	240
Checking the Nozzles Using a Computer Utility	243
Print Head Cleaning	245
Cleaning the Print Head Using the Product Control Panel	245
Cleaning the Print Head Using a Computer Utility	248
Power Cleaning	251
Power Cleaning Using the Product Control Panel	251
Power Cleaning Using a Computer Utility	252
Print Head Alignment	253
Aligning the Print Head Using the Product Control Panel	254
Cleaning the Paper Guide	255
Checking the Number of Sheets	257
Checking the Sheet Counter - Windows	258
Checking the Sheet Counter - Mac	259
Cleaning and Transporting Your Product	260
Cleaning Your Product	260
Cleaning the Translucent Film	263
Cleaning the Paper Rollers	266
Transporting Your Product	269
Solving Problems	274
Checking for Software Updates	274
Product Status Messages	275
Message Appears Prompting You to Reset Ink Levels	277
Running a Product Check	277
Resetting Control Panel Defaults	279
Solving Setup Problems	280
Product Does Not Turn On or Off	281
Noise After Filling the Ink	281
Software Installation Problems	281
Solving Network Problems	282
Product Cannot Connect to a Wireless Router or Access Point	282
Network Software Cannot Find Product on a Network	284
Product Does Not Appear in Mac Printer Window	285
Wireless Network Connection is Unstable on a Mac	285
Wired Network Connection Becomes Unstable	286
Cannot Print Over a Network	286
Cannot Scan Over a Network	288
Solving Copying Problems	289
Product Makes Noise, But Nothing Copies	289
Product Makes Noise When It Sits for a While	290
Copies Have Incorrect or Faint Colors	290
Position, Size, or Margins of Copies are Incorrect	290
Originals Do Not Feed From the Automatic Document Feeder	291
Solving Paper Problems	291
Paper Feeding Problems	292
Paper Jam Problems Inside the Product	292
Paper Jams in the Automatic Document Feeder	297
Paper Ejection Problems	300
Solving Problems Printing from a Computer	300
Nothing Prints	300
Product Icon Does Not Appear in Windows Taskbar	302
Printing is Slow	302
Solving Page Layout and Content Problems	304
Inverted Image	304
Too Many Copies Print	305
Blank Pages Print	305
Incorrect Margins on Printout	306
Border Appears on Borderless Prints	306
Incorrect Characters Print	307
Incorrect Image Size or Position	307
Slanted Printout	308
Solving Print Quality Problems	309
White or Dark Lines in Printout	309
Blurry or Smeared Printout	310
Faint Printout or Printout Has Gaps	312
Grainy Printout	313
Incorrect Colors	314
Solving Scanning Problems	315
Scanning Software Does Not Operate Correctly	316
Cannot Start Epson Scan 2	316
Scanning Speed is Slow	317
Cannot Save a Scan to a Shared Folder Over a Network	317
Solving Scanned Image Quality Problems	319
Image Consists of a Few Dots Only	319
Line of Dots Appears in All Scanned Images	320
Straight Lines in an Image Appear Crooked	320
Scanned Image Quality Problems	320
Image Colors are Patchy at the Edges	322
Ripple Patterns Appear in an Image	322
Scanned Image Edges are Cropped	322
Solving Faxing Problems	323
Cannot Send or Receive Faxes	323
Cannot Receive Faxes with a Telephone Connected to Your Product	325
Fax Memory Full Error Appears	326
Fax Quality is Poor	327
Sent Fax is Received in an Incorrect Size	327
Received Fax is Not Printed	328
Uninstall Your Product Software	328
Uninstalling Product Software - Windows	328
Uninstalling Product Software - Mac	330
Where to Get Help	330
Technical Specifications	332
Windows System Requirements	332
Mac System Requirements	333
Paper Specifications	334
Printable Area Specifications	335
Automatic Document Feeder (ADF) Specifications	337
Scanning Specifications	337
Fax Specifications	338
Ink Specifications	339
Dimension Specifications	340
Electrical Specifications	340
Environmental Specifications	341
Interface Specifications	341
Network Interface Specifications	341
Safety and Approvals Specifications	342
Notices	344
Important Safety Instructions	344
General Product Safety Instructions	344
LCD Screen Safety Instructions	346
Wireless Connection Safety Instructions	347
Telephone Equipment Safety Instructions	347
FCC Compliance Statement	347
Binding Arbitration and Class Waiver	350
Trademarks	353
Copyright Notice	354
libTIFF Software Acknowledgment	354
A Note Concerning Responsible Use of Copyrighted Materials	355
Default Delay Times for Power Management for Epson Products	355

Match case Limit results 1 per page

325

• When sending faxes using the subaddress feature, ask the recipient if their fax machine can receive

faxes using this feature. Check that the subaddress and password are correct, and that they match

with the recipient subaddress and password. Check this when receiving faxes as well.

• Check if the sender's fax number is registered to the

Rejection Number List

• If you enabled

Rejection Fax

options, check if the sender is blocked, did not set up header

information, or is not registered in your contacts list, as necessary.

• If you cannot send faxes at a specified time, make sure the date and time are set correctly on the

product.

• If you have not connected a telephone to the printer, set the

Receive Mode

setting to

Auto

on the

control panel.

• If you cannot receive A3-size faxes, make sure you selected the correct paper size setting for the

paper source containing the A3-size paper. Also, be sure to enable the paper source to receive faxes

as the

Auto Select Settings

option.

• If you are receiving faxes using the Epson FAX Utility, check that your product is registered as a fax

product in your operating system:

Windows:

Make sure the product appears in

Devices and Printers

Printer

, or

Printers and Other

Hardware

. If the product does not appear, uninstall and re-install the Epson FAX Utility.

Mac:

Select

System Preferences

Printers & Scanners

(or

Print & Scan

Print & Fax

) and make

sure your product appears. If your product does not appear, click

and add your product. If the

product does appear, double-click it and make sure it is not paused.

Note:

Do not turn the product off while it is receiving a fax. Otherwise, the fax transmission will be lost.

Note:

If your product is connected to a VoIP (Voice over Internet Protocol) phone line, keep in mind that

fax machines are designed to work over analog phone lines. Epson cannot guarantee that fax

transmission will work when using VoIP.

If your phone line includes voice mail answering services, calls or faxes may be inadvertently received

by your voice mail service.

Parent topic:

Solving Faxing Problems

Cannot Receive Faxes with a Telephone Connected to Your Product

If you cannot receive faxes when a telephone is connected to your product, try these solutions:

• Make sure your telephone is connected to your product's

EXT

port.

• Make sure the Receive Mode is set to

Manual