Dell Inspiron 3582 Service Manual - Page 109

Running the ePSA diagnostics, System diagnostic lights

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NOTE: Some tests for specific devices require user interaction. Always ensure that you are present at the computer terminal when the diagnostic tests are performed. Running the ePSA diagnostics 1 Turn on your computer. 2 As the computer boots, press the F12 key as the Dell logo appears. 3 On the boot menu screen, select the Diagnostics option. 4 Click the arrow at the bottom left corner. Diagnostics front page is displayed. 5 Click the arrow in the lower-right corner to go to the page listing. The items detected are listed. 6 To run a diagnostic test on a specific device, press Esc and click Yes to stop the diagnostic test. 7 Select the device from the left pane and click Run Tests. 8 If there are any issues, error codes are displayed. Note the error code and validation number and contact Dell. System diagnostic lights Battery-status light Indicates the power and battery-charge status. Solid white - Power adapter is connected and the battery has more than 5 percent charge. Amber - Computer is running on battery and the battery has less than 5 percent charge. Off • Power adapter is connected and the battery is fully charged. • Computer is running on battery and the battery has more than 5 percent charge. • Computer is in sleep state, hibernation, or turned off. The power and battery-status light blinks amber along with beep codes indicating failures. For example, the power and battery-status light blinks amber two times followed by a pause, and then blinks white three times followed by a pause. This 2,3 pattern continues until the computer is turned off indicating no memory or RAM is detected. The following table shows different power and battery-status light patterns and associated problems. Table 14. LED codes Diagnostic light codes 2,1 2,2 2,3 2,4 2,5 2,6 2,7 3,1 Problem description Processor failure System board: BIOS or ROM (Read-Only Memory) failure No memory or RAM (Random-Access Memory) detected Memory or RAM (Random-Access Memory) failure Invalid memory installed System-board or chipset error Display failure Coin-cell battery failure Troubleshooting 109

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NOTE:
Some tests for
specific
devices require user interaction. Always ensure that you are present at the computer terminal
when the diagnostic tests are performed.
Running the ePSA diagnostics
1
Turn on your computer.
2
As the computer boots, press the F12 key as the Dell logo appears.
3
On the boot menu screen, select the
Diagnostics
option.
4
Click the arrow at the bottom left corner.
Diagnostics front page is displayed.
5
Click the arrow in the lower-right corner to go to the page listing.
The items detected are listed.
6
To run a diagnostic test on a
specific
device, press Esc and click
Yes
to stop the diagnostic test.
7
Select the device from the left pane and click
Run Tests
.
8
If there are any issues, error codes are displayed.
Note the error code and validation number and contact Dell.
System diagnostic lights
Battery-status light
Indicates the power and battery-charge status.
Solid white
— Power adapter is connected and the battery has more than 5 percent charge.
Amber
— Computer is running on battery and the battery has less than 5 percent charge.
Off
•
Power adapter is connected and the battery is fully charged.
•
Computer is running on battery and the battery has more than 5 percent charge.
•
Computer is in sleep state, hibernation, or turned
off.
The power and battery-status light blinks amber along with beep codes indicating failures.
For example, the power and battery-status light blinks amber two times followed by a pause, and then blinks white three times followed by
a pause. This 2,3 pattern continues until the computer is turned
off
indicating no memory or RAM is detected.
The following table shows
different
power and battery-status light patterns and associated problems.
Table 14. LED codes
Diagnostic light codes
Problem description
2,1
Processor failure
2,2
System board: BIOS or ROM (Read-Only Memory) failure
2,3
No memory or RAM (Random-Access Memory) detected
2,4
Memory or RAM (Random-Access Memory) failure
2,5
Invalid memory installed
2,6
System-board or chipset error
2,7
Display failure
3,1
Coin-cell battery failure
Troubleshooting
109