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Dell Inspiron 3582 Service Manual - Page 108

Troubleshooting, Flashing the BIOS, Flashing BIOS (USB key), Enhanced Pre-Boot System Assessment ( - screen replacement

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58 Troubleshooting Flashing the BIOS You may need to flash (update) the BIOS when an update is available or when you replace the system board. Follow these steps to flash the BIOS: 1 Turn on your computer. 2 Go to www.dell.com/support. 3 Click Product support, enter the Service Tag of your computer, and then click Submit. NOTE: If you do not have the Service Tag, use the auto-detect feature or manually browse for your computer model. 4 Click Drivers & downloads > Find it myself. 5 Select the operating system installed on your computer. 6 Scroll down the page and expand BIOS. 7 Click Download to download the latest version of the BIOS for your computer. 8 After the download is complete, navigate to the folder where you saved the BIOS update file. 9 Double-click the BIOS update file icon and follow the instructions on the screen. Flashing BIOS (USB key) 1 Follow the procedure from step 1 to step 7 in "Flashing the BIOS" to download the latest BIOS setup program file. 2 Create a bootable USB drive. For more information see the knowledge base article SLN143196 at www.dell.com/support. 3 Copy the BIOS setup program file to the bootable USB drive. 4 Connect the bootable USB drive to the computer that needs the BIOS update. 5 Restart the computer and press F12 when the Dell logo is displayed on the screen. 6 Boot to the USB drive from the One Time Boot Menu. 7 Type the BIOS setup program filename and press Enter. 8 The BIOS Update Utility appears. Follow the instructions on the screen to complete the BIOS update. Enhanced Pre-Boot System Assessment (ePSA) diagnostics CAUTION: Use the ePSA diagnostics to test only your computer. Using this program with other computers may cause invalid results or error messages. The ePSA diagnostics (also known as system diagnostics) performs a complete check of your hardware. The ePSA is embedded with the BIOS and is launched by the BIOS internally. The embedded system diagnostics provides a set of options for particular devices or device groups allowing you to: • Run tests automatically or in an interactive mode • Repeat tests • Display or save test results • Run thorough tests to introduce additional test options to provide extra information about the failed device(s) • View status messages that inform you if tests are completed successfully • View error messages that inform you of problems encountered during testing 108 Troubleshooting

Section	Page
Inspiron 3582 Service Manual	3
Before working inside your computer	9
Before you begin	9
After working inside your computer	10
Safety instructions	11
Electrostatic discharge—ESD protection	11
ESD field service kit	12
Components of an ESD field service kit	12
ESD protection summary	12
Transporting sensitive components	13
Lifting equipment	13
Recommended tools	14
Screw list	15
Removing the optical drive	17
Procedure	17
Replacing the optical drive	19
Procedure	19
Removing the base cover	21
Prerequisites	21
Procedure	21
Procedure	22
Replacing the base cover	25
For computers shipped without optical drive	25
Procedure	26
Post-requisites	27
Removing the battery	28
Lithium-ion battery precautions	28
Prerequisites	28
Procedure	28
Replacing the battery	30
Lithium-ion battery precautions	30
Procedure	30
Post-requisites	31
Removing the memory modules	32
Prerequisites	32
Procedure	32
Replacing the memory modules	34
Procedure	34
Post-requisites	34
Removing the wireless card	35
Prerequisites	35
Procedure	35
Replacing the wireless card	37
Procedure	37
Post-requisites	37
Removing the optical-drive connector board	38
Prerequisites	38
Procedure	38
Replacing the optical-drive connector board	39
Procedure	39
Post-requisites	39
Removing the coin-cell battery	40
Prerequisites	40
Procedure	40
Replacing the coin-cell battery	42
Procedure	42
Post-requisites	43
Removing the solid-state drive/Intel Optane memory module	44
Prerequisites	44
Procedure	44
Replacing the solid-state drive/Intel Optane memory module	45
Procedure	45
Post-requisites	45
Removing the hard drive	46
Prerequisites	46
Procedure	46
Replacing the hard drive	48
Procedure	48
Post-requisites	49
Removing the touchpad	50
Prerequisites	50
Procedure	50
Replacing the touchpad	52
Procedure	52
Post-requisites	53
Removing the speakers	54
Prerequisites	54
Procedure	54
Replacing the speakers	55
Procedure	55
Post-requisites	55
Removing the thermal plate	56
Prerequisites	56
Procedure	56
Replacing the thermal plate	57
Procedure	57
Post-requisites	57
Removing the power-adapter port	58
Prerequisites	58
Procedure	58
Replacing the power-adapter port	59
Procedure	59
Post-requisites	59
Removing the display assembly	60
Prerequisites	60
Procedure	60
Replacing the display assembly	63
Procedure	63
Post-requisites	64
Removing the I/O board	65
Prerequisites	65
Procedure	65
Replacing the I/O board	67
Procedure	67
Post-requisites	68
Removing the power-button board	69
Prerequisites	69
Procedure	69
Replacing the power-button board	71
Procedure	71
Post-requisites	72
Removing the system board	73
Prerequisites	73
Procedure	73
Replacing the system board	76
Procedure	76
Post-requisites	78
Entering the Service Tag in the BIOS setup program	78
Removing the power button with fingerprint reader	79
Prerequisites	79
Procedure	79
Replacing the power button with fingerprint reader	81
Procedure	81
Post-requisites	81
Removing the palm-rest and keyboard assembly	82
Prerequisites	82
Procedure	82
Replacing the palm-rest and keyboard assembly	84
Procedure	84
Post-requisites	84
Removing the display bezel	86
Prerequisites	86
Procedure	86
Replacing the display bezel	87
Procedure	87
Post-requisites	87
Removing the camera	88
Prerequisites	88
Procedure	88
Replacing the camera	89
Procedure	89
Post-requisites	89
Removing the display panel	90
Prerequisites	90
Procedure	90
Replacing the display panel	92
Procedure	92
Post-requisites	93
Removing the display hinges	94
Prerequisites	94
Procedure	94
Replacing the display hinges	95
Procedure	95
Post-requisites	95
Removing the display cable	96
Prerequisites	96
Procedure	96
Replacing the display cable	97
Procedure	97
Post-requisites	97
Removing the display back-cover and antenna assembly	98
Prerequisites	98
Procedure	98
Replacing the display back-cover and antenna assembly	99
Procedure	99
Post-requisites	99
Device drivers	100
Intel Chipset Software Installation Utility	100
Video drivers	100
Intel Serial IO driver	100
Intel Trusted Execution Engine Interface	100
Intel Virtual Button driver	100
Wireless and Bluetooth drivers	100
System setup	101
System setup	101
Entering BIOS setup program	101
Navigation keys	101
Boot Sequence	101
System setup options	102
Clearing CMOS settings	107
Clearing BIOS (System Setup) and System passwords	107
Troubleshooting	108
Flashing the BIOS	108
Flashing BIOS (USB key)	108
Enhanced Pre-Boot System Assessment (ePSA) diagnostics	108
Running the ePSA diagnostics	109
System diagnostic lights	109
Enabling Intel Optane memory	110
Disabling Intel Optane memory	110
WiFi power cycle	110
Flea power release	111
Getting help and contacting Dell	112
Self-help resources	112

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Troubleshooting

Flashing the BIOS

You may need to

ﬂash

(update) the BIOS when an update is available or when you replace the system board.

Follow these steps to

ﬂash

the BIOS:

Turn on your computer.

Go to

www.dell.com/support

Click

Product support

, enter the Service Tag of your computer, and then click

Submit

NOTE:

If you do not have the Service Tag, use the auto-detect feature or manually browse for your computer model.

Click

Drivers & downloads

Find it myself

Select the operating system installed on your computer.

Scroll down the page and expand

BIOS

Click

Download

to download the latest version of the BIOS for your computer.

After the download is complete, navigate to the folder where you saved the BIOS update

ﬁle.

Double-click the BIOS update

ﬁle

icon and follow the instructions on the screen.

Flashing BIOS (USB key)

Follow the procedure from step 1 to step 7 in "

Flashing the BIOS

" to download the latest BIOS setup program

ﬁle.

Create a bootable USB drive. For more information see the knowledge base article

SLN143196

www.dell.com/support

Copy the BIOS setup program

ﬁle

to the bootable USB drive.

Connect the bootable USB drive to the computer that needs the BIOS update.

Restart the computer and press

F12

when the Dell logo is displayed on the screen.

Boot to the USB drive from the

One Time Boot Menu

Type the BIOS setup program

ﬁlename

and press

Enter

The

BIOS Update Utility

appears. Follow the instructions on the screen to complete the BIOS update.

Enhanced Pre-Boot System Assessment (ePSA)

diagnostics

CAUTION:

Use the ePSA diagnostics to test only your computer. Using this program with other computers may cause invalid

results or error messages.

The ePSA diagnostics (also known as system diagnostics) performs a complete check of your hardware. The ePSA is embedded with the

BIOS and is launched by the BIOS internally. The embedded system diagnostics provides a set of options for particular devices or device

groups allowing you to:

•

Run tests automatically or in an interactive mode

•

Repeat tests

•

Display or save test results

•

Run thorough tests to introduce additional test options to provide extra information about the failed device(s)

•

View status messages that inform you if tests are completed successfully

•

View error messages that inform you of problems encountered during testing

108

Troubleshooting