Section |
Page |
Contents |
5 |
Enterprise activation |
9 |
About enterprise activation |
9 |
Activate the device over the wireless network |
9 |
Verify activation status |
9 |
Email messages |
11 |
Open messages |
11 |
Send email messages |
11 |
Save draft messages |
12 |
Add multiple contacts to a message |
12 |
Set the importance level |
12 |
Resend sent messages |
12 |
Resend pending messages |
12 |
Manage messages |
12 |
File messages |
12 |
View filed messages |
13 |
Delete multiple messages at one time |
13 |
Mark messages as opened or unopened |
13 |
Save a copy of messages sent from the device |
13 |
About auto signatures |
13 |
Add an auto signature |
13 |
About out-of-office replies |
14 |
Set an out-of-office reply |
14 |
About filters |
14 |
Create filters |
14 |
Manage filters |
15 |
Create filters quickly |
15 |
About folder redirection |
15 |
Set folder redirection |
15 |
Show or hide the number of new or unread messages |
15 |
Hide the unread message indicator |
16 |
Messages shortcuts |
16 |
PIN messages |
17 |
About PIN messages |
17 |
Find your PIN |
17 |
Send PIN messages |
17 |
Manage PIN messages |
17 |
SMS messages |
19 |
About SMS messages |
19 |
Find your SMS number |
19 |
Type an SMS number |
19 |
Open SMS messages |
19 |
Send SMS messages |
19 |
Add contacts to SMS messages |
20 |
Manage SMS messages |
20 |
Resend sent SMS messages |
20 |
MMS messages |
21 |
About MMS messages |
21 |
Find your MMS number |
21 |
Open MMS messages |
21 |
Send MMS messages |
21 |
Send MMS messages from the browser, pictures list, or calendar |
22 |
Set delivery and read notification |
22 |
Manage MMS message attachments |
22 |
Manage MMS messages |
22 |
Search |
25 |
About search |
25 |
Search the messages list |
25 |
Recall searches |
25 |
Manage saved searches |
25 |
Search for messages from a specific contact |
26 |
Search for messages with a specific subject |
26 |
Search for PIM items |
26 |
Search shortcuts |
26 |
Attachments |
27 |
About attachments |
27 |
Open a file attachment |
27 |
Open embedded content |
27 |
View tables in attachments |
27 |
View attachment information |
28 |
Navigate spreadsheet attachments |
28 |
Navigate image attachments |
28 |
View presentations |
28 |
Navigate presentation attachments |
29 |
About vCard address book attachments |
29 |
Manage vCard address book attachments |
29 |
Attachments shortcuts |
29 |
Synchronizing data |
31 |
About email reconciliation |
31 |
Turn on wireless email reconciliation |
31 |
Reconcile deleted messages |
31 |
About PIM synchronization |
31 |
Turn on wireless PIM synchronization |
32 |
Backing up and restoring device data |
33 |
About backing up and restoring device data |
33 |
Restore device data |
33 |
Typing |
35 |
About AutoText |
35 |
Use AutoText |
35 |
Create AutoText entries |
35 |
Manage AutoText entries |
35 |
Turn off AutoText for SMS messages |
36 |
Cut or copy text |
36 |
Paste text |
36 |
Turn on tones when pressing keys |
36 |
Set the cursor speed |
36 |
Typing shortcuts |
36 |
Typing - frequently asked questions |
36 |
What is the Insert Macro menu item? |
36 |
How do I undo an AutoText change? |
36 |
Why can’t I use shortcuts on the Home screen? |
36 |
Phone |
39 |
Find your phone number |
39 |
Make phone calls |
39 |
Make emergency calls |
39 |
About A-GPS support |
40 |
Turn on A-GPS support |
40 |
About location-based services |
40 |
Change the privacy setting for location-based services |
40 |
Acquire the GPS position of your device |
41 |
About Emergency Callback Mode |
41 |
Make calls using speed dial |
41 |
Check voice mail |
41 |
Answer calls |
42 |
Alternate between calls |
42 |
Mute calls |
42 |
Adjust the phone volume |
42 |
Use other programs during calls |
42 |
Dial using letters |
42 |
Make three-way calls |
42 |
Assign speed dial numbers to keys |
43 |
Change speed dial numbers |
43 |
About call logs |
43 |
Log calls |
43 |
Manage call logs |
43 |
Forward calls |
43 |
Add call forwarding phone numbers |
44 |
Delete call forwarding phone numbers |
44 |
About automatic volume control |
44 |
Set automatic volume control |
44 |
About smart dialing |
44 |
Set default country and area codes |
44 |
Set corporate extension dialing |
45 |
Set voice mail options |
45 |
About TTY |
45 |
Set the TTY option |
45 |
About telecoil mode |
45 |
Turn on telecoil mode |
46 |
About default call volume |
46 |
Set the default call volume |
46 |
About voice privacy |
46 |
Set voice privacy change alert |
46 |
Reset call timers |
46 |
Phone shortcuts |
46 |
Browser |
47 |
About the browser |
47 |
Go to web pages |
47 |
Use the browser |
47 |
View images |
48 |
Navigate images |
48 |
Copy links, images, or web page addresses |
48 |
Send links or images in email messages |
48 |
Save images |
49 |
Manage saved images |
49 |
View files |
49 |
Save web page requests |
49 |
Create bookmarks |
49 |
Manage bookmarks |
49 |
Organize bookmarks into folders |
50 |
Clear browser caches |
50 |
About WTLS |
50 |
Browser shortcuts |
50 |
Downloading |
51 |
Download programs |
51 |
Manage programs |
51 |
Download ring tones |
51 |
About browser push |
51 |
Turn on browser push |
52 |
Downloading - frequently asked questions |
52 |
Why can’t I load new programs onto my device? |
52 |
Why did a new program appear on my device? |
52 |
Can I listen to a ring tone before I download it? |
52 |
Contacts |
53 |
Add contacts |
53 |
Manage contacts |
53 |
Create mailing lists |
53 |
Manage mailing lists |
53 |
Manage contacts in mailing lists |
54 |
About custom phone tunes |
54 |
Add a phone tune for a contact |
54 |
About categories |
54 |
Create categories |
54 |
Apply categories to contacts, tasks, or memos |
55 |
Sort contacts, tasks, or memos by category |
55 |
Delete categories |
55 |
About pauses and waits |
55 |
Add pauses or waits |
55 |
About remote address book search |
55 |
Search for contacts in your company address book |
55 |
Manage remote address book search results |
55 |
Calendar |
57 |
About the calendar |
57 |
Change the calendar view |
57 |
Navigate the calendar |
57 |
Schedule appointments |
57 |
Schedule appointments quickly |
58 |
Change the default reminder time for appointments and meetings |
58 |
Schedule meetings |
58 |
Manage appointments and meetings |
58 |
Respond to meeting invitations |
59 |
Manage meeting participants |
59 |
Calendar shortcuts |
59 |
Tasks |
61 |
Create tasks |
61 |
Manage tasks |
61 |
Change task status |
61 |
Tasks - frequently asked questions |
61 |
Memos |
63 |
Write memos |
63 |
Manage memos |
63 |
Memos - frequently asked questions |
63 |
Alarm |
65 |
Set the alarm |
65 |
Silence the alarm |
65 |
Turn off the alarm |
65 |
Alarm - frequently asked questions |
65 |
Why didn’t my alarm notify me on a Saturday or Sunday? |
65 |
How do I change the alarm volume? |
65 |
Calculator |
67 |
Use the calculator memory |
67 |
Copy and paste calculations |
67 |
Convert measurements |
67 |
Calculator shortcuts |
67 |
Bluetooth |
69 |
About Bluetooth wireless technology |
69 |
Turn on or off the Bluetooth radio |
69 |
About Bluetooth pairings |
69 |
Pair with another Bluetooth-enabled device |
69 |
Manage paired Bluetooth-enabled devices |
70 |
Set how your BlackBerry device appears to other Bluetooth-enabled devices |
70 |
Use Bluetooth wireless technology during a call |
70 |
Share your address book with a paired Bluetooth-enabled device |
70 |
Date and time |
71 |
Set the date and time |
71 |
Why is the time on my device incorrect? |
71 |
Profiles |
73 |
About profiles |
73 |
Enable profiles |
73 |
Create notification profiles |
73 |
Manage notification profiles |
73 |
Manage ring tones |
73 |
About custom notification |
74 |
Create profile exceptions |
74 |
Manage profile exceptions |
74 |
Manage contacts in profile exceptions |
74 |
Silence your device |
75 |
Profiles - frequently asked questions |
75 |
What is the escalating volume level? |
75 |
Why isn’t the ring tone being played the number of times that I have set? |
75 |
Why am I not receiving notification for incoming calls or received messages? |
75 |
How do I set custom notification for messages from a specific contact? |
75 |
Why can I not edit all the fields for a Calls From profile exception? |
75 |
Can I set one phone tune for all my profiles? |
76 |
Can I be notified of other items during a call? |
76 |
Screen display |
77 |
About backlighting |
77 |
Turn on and off backlighting |
77 |
Set how long backlighting remains on |
77 |
Set a screen saver |
77 |
Set the Home screen background image |
78 |
Download background images |
78 |
Set the font |
78 |
About themes |
78 |
Apply a theme to your device |
78 |
Delete themes |
78 |
Download themes |
78 |
Organize the Home screen |
78 |
Organize the programs list |
79 |
Language |
81 |
Set the display language |
81 |
About the input language |
81 |
Set the input language |
81 |
Add or remove a display language |
81 |
Why do some characters not appear correctly on my device? |
81 |
Power and battery |
83 |
About power off and reminders |
83 |
Set the device to turn on and off automatically |
83 |
Check the battery level |
83 |
Extend battery life |
83 |
Reset the device |
84 |
Network coverage |
85 |
Connect to the wireless network |
85 |
Network coverage - frequently asked questions |
85 |
How do I select a network when traveling? |
85 |
How do I register my device with the network? |
85 |
How do I set the wireless network connection speed for my device? |
85 |
Security |
87 |
About the device password |
87 |
Set a device password |
87 |
Change the device password |
87 |
Turn off the device password |
88 |
Lock and unlock the device |
88 |
About keyboard lock |
88 |
Lock and unlock the keyboard |
88 |
About content protection and compression |
88 |
Protect your device content |
88 |
Compress device data |
89 |
About encryption keys |
89 |
Regenerate encryption keys |
89 |
About the password keeper |
89 |
Store passwords |
89 |
Create random passwords |
89 |
Manage passwords |
90 |
Change the password keeper password |
90 |
Copy passwords |
90 |
About security self tests |
90 |
Verify security software |
90 |
Clear the device |
90 |
Set owner information |
91 |
Third-party program control |
93 |
About firewall settings |
93 |
Prevent third-party programs from transmitting data |
93 |
About permissions for third-party programs |
93 |
Set permissions for third-party programs |
94 |
Control external connections |
94 |
Control connections with the device |
95 |
Control access to personal information |
95 |
BrickBreaker |
97 |
About BrickBreaker |
97 |
BrickBreaker scoring |
97 |
How do I set the speed of the paddle? |
97 |
How do I accelerate the paddle? |
97 |
Can I change the volume for the game? |
97 |
Can I submit my scores to the BrickBreaker high score web site? |
98 |
How do I check the BrickBreaker high score web site? |
98 |
Why are the bricks descending? |
98 |
Service books |
99 |
About service books |
99 |
Receive new service books |
99 |
Accept new service books |
99 |
Manage service books |
99 |
Restore deleted service books |
99 |
Frequently asked questions |
101 |
General - frequently asked questions |
103 |
Why are some of the features described not available on my device? |
103 |
What software version do I have on my device? |
103 |
Why is there a flashing light on my device? |
103 |
Can I determine how much memory each database on my device is using? |
103 |
Why did my settings change? |
103 |
Email and PIN messages - frequently asked questions |
105 |
How do I compose an email or PIN message from the To screen? |
105 |
Why can’t I send messages? |
106 |
Why can’t I receive messages? |
106 |
Why is the menu item for sending a message not available? |
106 |
Why does the letter D appear beside sent PIN messages? |
106 |
Can I stop a message from being sent? |
106 |
Why are some messages already on my device? |
106 |
How do I create and use links in messages? |
107 |
Why is “More available” appearing at the end of my message? |
107 |
Can I file messages? |
107 |
Can I hide sent messages? |
107 |
Why can’t I see a new message in a messages list even though I received notification? |
107 |
Why is there a different icon beside some items in a messages list? |
107 |
Why are call logs appearing in a messages list? |
108 |
How do I show more of a subject line for my messages? |
108 |
How do I identify received PIN messages as high priority? |
108 |
Can I remove the prompt that appears before I delete messages? |
108 |
Why were some of my messages deleted from the device? |
108 |
How do I change how long messages and phone call logs remain in a messages list? |
108 |
How do I restrict the types of email messages that are sent to my device? |
108 |
How do I create a generic filter? |
109 |
Why are some messages sent to my device even though I have created a filter? |
109 |
Why can’t I specify some folders from which email messages are redirected? |
109 |
How do I make changes to the folders on my device? |
109 |
How do I stop email messages from being sent to my device? |
109 |
How do I stop messages that are sent from my desktop email program from appearing on my device? |
109 |
Can I change the default email account that is used when I send messages from the main messages list? |
109 |
What do the [Disclaimer On] and [Disclaimer Off] headers mean? |
110 |
SMS messages - frequently asked questions |
111 |
Why can’t I send SMS messages? |
111 |
Can I verify that my SMS message has reached its recipients? |
111 |
How do I display more items in an SMS message thread? |
111 |
Can I hide sent messages? |
111 |
Why were some of my messages deleted from the device? |
112 |
Why aren’t all the SMS options described appearing on my device? |
112 |
What are the Priority and Callback Number fields in the SMS options? |
112 |
MMS messages - frequently asked questions |
113 |
Can I send and receive MMS messages? |
113 |
Can I specify when my device should receive MMS messages? |
113 |
Can I filter unwanted MMS messages? |
113 |
Can I configure notification for all MMS messages? |
113 |
Can I pause, resume, or restart a slideshow presentation? |
113 |
Can I view the size of my MMS messages before I send them? |
114 |
Attachments - frequently asked questions |
115 |
Can I view file attachments on my device? |
115 |
How do I view password-protected file attachments? |
115 |
Can I set the amount of memory that my device uses for file attachments? |
116 |
How do I change how file attachments are displayed? |
116 |
How do I view cell contents in spreadsheet attachments? |
116 |
Why can’t I view presentation slides? |
116 |
Why is “More available” appearing at the end of my file attachment? |
116 |
How do I search for text in a file attachment? |
116 |
What does skipped content mean? |
117 |
Can I view tracked changes in document attachments? |
117 |
Synchronization - frequently asked questions |
119 |
Can I reconcile email messages over the wireless network? |
119 |
Can I synchronize PIM items over the wireless network? |
119 |
How do I handle conflicts between my device and my desktop email program? |
120 |
Why do some characters in my desktop calendar not appear correctly after synchronization? |
120 |
Why are some of my email messages not reconciling over the wireless network? |
120 |
Can I reconcile my personal folders? |
120 |
Can I empty the deleted messages folder on my computer remotely? |
121 |
Phone - frequently asked questions |
123 |
Why can I not make calls? |
123 |
Why am I no longer receiving calls? |
123 |
How do I make calls from the Home screen? |
123 |
Can I use the phone when the device or keyboard is locked? |
123 |
Can I make three-way calls? |
124 |
Can I use call forwarding? |
124 |
How do I edit the phone number to which my calls are forwarded? |
124 |
Can I use a TTY device with my device? |
124 |
Can I hide my device phone number from a contact when making a call? |
124 |
Can I set the phone to display frequently called numbers? |
124 |
How do I stop my device from answering or ending calls automatically? |
124 |
How do I hide my phone number in the phone? |
124 |
Browser - frequently asked questions |
125 |
Why are there no browsers available on my device? |
125 |
Can I use the BlackBerry Browser? |
125 |
How do I change my browser settings? |
125 |
How do I change the browser home page? |
126 |
How do I change the type of content that the browser accepts? |
126 |
Can I override the character set encoding of web pages? |
126 |
How do I select images and text on a web page? |
126 |
What is the Available Offline check box that appears when I’m adding a bookmark? |
126 |
Can I view web pages that contain JavaScript or animated graphics? |
126 |
Why did a web page form not submit? |
126 |
Can I be prompted before scripts are run on my device? |
127 |
With multiple browsers on my device, how do I connect a browser with a Home screen shortcut key? |
127 |
How do I change which browser opens when I click a link in an open message? |
127 |
On my browser home page, when I hold the Escape button, the program closes. Can I change this? |
127 |
How do I set WAP Browser security options? |
127 |
Contacts - frequently asked questions |
129 |
How do I add multiple contacts with the same name to my contact list? |
129 |
Can I change how my contacts or tasks display? |
129 |
What are the User 1, User 2, User 3, and User 4 fields on the New Address screen? |
129 |
Why does the Add Custom Phone Tune option not appear? |
129 |
How do I change the volume level for the custom phone tune? |
130 |
Can I clear all the categories that apply to a contact, task, or memo? |
130 |
Can I remove the prompt that appears before I delete contacts, calendar entries, tasks, or memos? |
130 |
How do I know how many contacts, calendar entries, tasks, or memos I have saved? |
130 |
Calendar - frequently asked questions |
131 |
Are there any restrictions for using the calendar with Lotus Notes? |
131 |
How do I expand the number of hours that are shown in the calendar? |
131 |
How do I change the day of the week that displays first when viewing the calendar in Week view? |
131 |
How do I scroll through the calendar in each view? |
131 |
How do I change how long appointments remain in the device calendar? |
132 |
Can I set a snooze time for task and calendar reminders? |
132 |
What is dismissed if I click Dismiss All in a reminder? |
132 |
Can I show tasks in the device calendar? |
132 |
Bluetooth - frequently asked questions |
133 |
How do I connect my BlackBerry device with another Bluetooth- enabled device? |
133 |
How do I connect my BlackBerry device with my computer? |
133 |
How do I know when my Bluetooth radio is on? |
133 |
What if I can’t type a passkey on the Bluetooth-enabled device that I want to pair with? |
133 |
Why does my list of paired Bluetooth- enabled devices not appear? |
133 |
Can I connect to Bluetooth-enabled devices without being prompted? |
134 |
Can I prevent Bluetooth-enabled devices from discovering my device when it is within range? |
134 |
Security - frequently asked questions |
135 |
Why does the Verifying Security Software dialog box appear when I restart my device? |
135 |
How do I restore my device after clearing it? |
135 |
How do I prevent passwords from accidentally being copied to the clipboard? |
135 |
Can I regenerate encryption keys from my device? |
135 |
Why do additional security features appear in the device options? |
135 |
How do I specify the criteria for random passwords that are generated in the password keeper? |
136 |
How do I prevent passwords from appearing on the screen in the password keeper? |
136 |
Shortcuts |
137 |
Home screen shortcuts |
137 |
Options and fields shortcuts |
138 |
Navigating screens shortcuts |
138 |
Editing text shortcuts |
138 |
Legal notice |
139 |