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Blackberry 7250 User Guide - Page 123

Phone - frequently asked questions

UPC - 097738489740

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38 Phone - frequently asked questions Why can I not make calls? Why am I no longer receiving calls? How do I make calls from the Home screen? Can I use the phone when the device or keyboard is locked? Can I make three-way calls? Can I use call forwarding? How do I edit the phone number to which my calls are forwarded? Can I use a TTY device with my device? Can I hide my device phone number from a contact when making a call? Can I set the phone to display frequently called numbers? How do I change how long messages and phone call logs remain in a messages list? How do I stop my device from answering or ending calls automatically? How do I hide my phone number in the phone? Why isn't the ring tone being played the number of times that I have set? Why can I not make calls? Verify that you are in a wireless coverage area and that your BlackBerry® device is connected to the wireless network. See the printed documentation that accompanied your device for more information about wireless coverage levels. Why am I no longer receiving calls? Verify that you are in a wireless coverage area and that your BlackBerry® device is connected to the wireless network. See the printed documentation that accompanied your device for more information about wireless coverage levels. If you still cannot receive calls, verify that call forwarding is turned off. How do I make calls from the Home screen? In the phone options, click General Options. Verify that the Dial From Home Screen field is set to Yes. You can make calls from the Home screen, but you cannot use Home screen shortcuts. Can I use the phone when the device or keyboard is locked? The BlackBerry® device is designed to enable you to make emergency calls when your device or keyboard is locked. See "Make emergency calls" on page 39 for more information. If your device is integrated with a corporate email account, you might be able to make other phone calls when your device is locked. Contact your system administrator for more information. If you receive a call when the keyboard is locked, the keyboard unlocks when you answer the call.

Section	Page
Contents	5
Enterprise activation	9
About enterprise activation	9
Activate the device over the wireless network	9
Verify activation status	9
Email messages	11
Open messages	11
Send email messages	11
Save draft messages	12
Add multiple contacts to a message	12
Set the importance level	12
Resend sent messages	12
Resend pending messages	12
Manage messages	12
File messages	12
View filed messages	13
Delete multiple messages at one time	13
Mark messages as opened or unopened	13
Save a copy of messages sent from the device	13
About auto signatures	13
Add an auto signature	13
About out-of-office replies	14
Set an out-of-office reply	14
About filters	14
Create filters	14
Manage filters	15
Create filters quickly	15
About folder redirection	15
Set folder redirection	15
Show or hide the number of new or unread messages	15
Hide the unread message indicator	16
Messages shortcuts	16
PIN messages	17
About PIN messages	17
Find your PIN	17
Send PIN messages	17
Manage PIN messages	17
SMS messages	19
About SMS messages	19
Find your SMS number	19
Type an SMS number	19
Open SMS messages	19
Send SMS messages	19
Add contacts to SMS messages	20
Manage SMS messages	20
Resend sent SMS messages	20
MMS messages	21
About MMS messages	21
Find your MMS number	21
Open MMS messages	21
Send MMS messages	21
Send MMS messages from the browser, pictures list, or calendar	22
Set delivery and read notification	22
Manage MMS message attachments	22
Manage MMS messages	22
Search	25
About search	25
Search the messages list	25
Recall searches	25
Manage saved searches	25
Search for messages from a specific contact	26
Search for messages with a specific subject	26
Search for PIM items	26
Search shortcuts	26
Attachments	27
About attachments	27
Open a file attachment	27
Open embedded content	27
View tables in attachments	27
View attachment information	28
Navigate spreadsheet attachments	28
Navigate image attachments	28
View presentations	28
Navigate presentation attachments	29
About vCard address book attachments	29
Manage vCard address book attachments	29
Attachments shortcuts	29
Synchronizing data	31
About email reconciliation	31
Turn on wireless email reconciliation	31
Reconcile deleted messages	31
About PIM synchronization	31
Turn on wireless PIM synchronization	32
Backing up and restoring device data	33
About backing up and restoring device data	33
Restore device data	33
Typing	35
About AutoText	35
Use AutoText	35
Create AutoText entries	35
Manage AutoText entries	35
Turn off AutoText for SMS messages	36
Cut or copy text	36
Paste text	36
Turn on tones when pressing keys	36
Set the cursor speed	36
Typing shortcuts	36
Typing - frequently asked questions	36
What is the Insert Macro menu item?	36
How do I undo an AutoText change?	36
Why can’t I use shortcuts on the Home screen?	36
Phone	39
Find your phone number	39
Make phone calls	39
Make emergency calls	39
About A-GPS support	40
Turn on A-GPS support	40
About location-based services	40
Change the privacy setting for location-based services	40
Acquire the GPS position of your device	41
About Emergency Callback Mode	41
Make calls using speed dial	41
Check voice mail	41
Answer calls	42
Alternate between calls	42
Mute calls	42
Adjust the phone volume	42
Use other programs during calls	42
Dial using letters	42
Make three-way calls	42
Assign speed dial numbers to keys	43
Change speed dial numbers	43
About call logs	43
Log calls	43
Manage call logs	43
Forward calls	43
Add call forwarding phone numbers	44
Delete call forwarding phone numbers	44
About automatic volume control	44
Set automatic volume control	44
About smart dialing	44
Set default country and area codes	44
Set corporate extension dialing	45
Set voice mail options	45
About TTY	45
Set the TTY option	45
About telecoil mode	45
Turn on telecoil mode	46
About default call volume	46
Set the default call volume	46
About voice privacy	46
Set voice privacy change alert	46
Reset call timers	46
Phone shortcuts	46
Browser	47
About the browser	47
Go to web pages	47
Use the browser	47
View images	48
Navigate images	48
Copy links, images, or web page addresses	48
Send links or images in email messages	48
Save images	49
Manage saved images	49
View files	49
Save web page requests	49
Create bookmarks	49
Manage bookmarks	49
Organize bookmarks into folders	50
Clear browser caches	50
About WTLS	50
Browser shortcuts	50
Downloading	51
Download programs	51
Manage programs	51
Download ring tones	51
About browser push	51
Turn on browser push	52
Downloading - frequently asked questions	52
Why can’t I load new programs onto my device?	52
Why did a new program appear on my device?	52
Can I listen to a ring tone before I download it?	52
Contacts	53
Add contacts	53
Manage contacts	53
Create mailing lists	53
Manage mailing lists	53
Manage contacts in mailing lists	54
About custom phone tunes	54
Add a phone tune for a contact	54
About categories	54
Create categories	54
Apply categories to contacts, tasks, or memos	55
Sort contacts, tasks, or memos by category	55
Delete categories	55
About pauses and waits	55
Add pauses or waits	55
About remote address book search	55
Search for contacts in your company address book	55
Manage remote address book search results	55
Calendar	57
About the calendar	57
Change the calendar view	57
Navigate the calendar	57
Schedule appointments	57
Schedule appointments quickly	58
Change the default reminder time for appointments and meetings	58
Schedule meetings	58
Manage appointments and meetings	58
Respond to meeting invitations	59
Manage meeting participants	59
Calendar shortcuts	59
Tasks	61
Create tasks	61
Manage tasks	61
Change task status	61
Tasks - frequently asked questions	61
Memos	63
Write memos	63
Manage memos	63
Memos - frequently asked questions	63
Alarm	65
Set the alarm	65
Silence the alarm	65
Turn off the alarm	65
Alarm - frequently asked questions	65
Why didn’t my alarm notify me on a Saturday or Sunday?	65
How do I change the alarm volume?	65
Calculator	67
Use the calculator memory	67
Copy and paste calculations	67
Convert measurements	67
Calculator shortcuts	67
Bluetooth	69
About Bluetooth wireless technology	69
Turn on or off the Bluetooth radio	69
About Bluetooth pairings	69
Pair with another Bluetooth-enabled device	69
Manage paired Bluetooth-enabled devices	70
Set how your BlackBerry device appears to other Bluetooth-enabled devices	70
Use Bluetooth wireless technology during a call	70
Share your address book with a paired Bluetooth-enabled device	70
Date and time	71
Set the date and time	71
Why is the time on my device incorrect?	71
Profiles	73
About profiles	73
Enable profiles	73
Create notification profiles	73
Manage notification profiles	73
Manage ring tones	73
About custom notification	74
Create profile exceptions	74
Manage profile exceptions	74
Manage contacts in profile exceptions	74
Silence your device	75
Profiles - frequently asked questions	75
What is the escalating volume level?	75
Why isn’t the ring tone being played the number of times that I have set?	75
Why am I not receiving notification for incoming calls or received messages?	75
How do I set custom notification for messages from a specific contact?	75
Why can I not edit all the fields for a Calls From profile exception?	75
Can I set one phone tune for all my profiles?	76
Can I be notified of other items during a call?	76
Screen display	77
About backlighting	77
Turn on and off backlighting	77
Set how long backlighting remains on	77
Set a screen saver	77
Set the Home screen background image	78
Download background images	78
Set the font	78
About themes	78
Apply a theme to your device	78
Delete themes	78
Download themes	78
Organize the Home screen	78
Organize the programs list	79
Language	81
Set the display language	81
About the input language	81
Set the input language	81
Add or remove a display language	81
Why do some characters not appear correctly on my device?	81
Power and battery	83
About power off and reminders	83
Set the device to turn on and off automatically	83
Check the battery level	83
Extend battery life	83
Reset the device	84
Network coverage	85
Connect to the wireless network	85
Network coverage - frequently asked questions	85
How do I select a network when traveling?	85
How do I register my device with the network?	85
How do I set the wireless network connection speed for my device?	85
Security	87
About the device password	87
Set a device password	87
Change the device password	87
Turn off the device password	88
Lock and unlock the device	88
About keyboard lock	88
Lock and unlock the keyboard	88
About content protection and compression	88
Protect your device content	88
Compress device data	89
About encryption keys	89
Regenerate encryption keys	89
About the password keeper	89
Store passwords	89
Create random passwords	89
Manage passwords	90
Change the password keeper password	90
Copy passwords	90
About security self tests	90
Verify security software	90
Clear the device	90
Set owner information	91
Third-party program control	93
About firewall settings	93
Prevent third-party programs from transmitting data	93
About permissions for third-party programs	93
Set permissions for third-party programs	94
Control external connections	94
Control connections with the device	95
Control access to personal information	95
BrickBreaker	97
About BrickBreaker	97
BrickBreaker scoring	97
How do I set the speed of the paddle?	97
How do I accelerate the paddle?	97
Can I change the volume for the game?	97
Can I submit my scores to the BrickBreaker high score web site?	98
How do I check the BrickBreaker high score web site?	98
Why are the bricks descending?	98
Service books	99
About service books	99
Receive new service books	99
Accept new service books	99
Manage service books	99
Restore deleted service books	99
Frequently asked questions	101
General - frequently asked questions	103
Why are some of the features described not available on my device?	103
What software version do I have on my device?	103
Why is there a flashing light on my device?	103
Can I determine how much memory each database on my device is using?	103
Why did my settings change?	103
Email and PIN messages - frequently asked questions	105
How do I compose an email or PIN message from the To screen?	105
Why can’t I send messages?	106
Why can’t I receive messages?	106
Why is the menu item for sending a message not available?	106
Why does the letter D appear beside sent PIN messages?	106
Can I stop a message from being sent?	106
Why are some messages already on my device?	106
How do I create and use links in messages?	107
Why is “More available” appearing at the end of my message?	107
Can I file messages?	107
Can I hide sent messages?	107
Why can’t I see a new message in a messages list even though I received notification?	107
Why is there a different icon beside some items in a messages list?	107
Why are call logs appearing in a messages list?	108
How do I show more of a subject line for my messages?	108
How do I identify received PIN messages as high priority?	108
Can I remove the prompt that appears before I delete messages?	108
Why were some of my messages deleted from the device?	108
How do I change how long messages and phone call logs remain in a messages list?	108
How do I restrict the types of email messages that are sent to my device?	108
How do I create a generic filter?	109
Why are some messages sent to my device even though I have created a filter?	109
Why can’t I specify some folders from which email messages are redirected?	109
How do I make changes to the folders on my device?	109
How do I stop email messages from being sent to my device?	109
How do I stop messages that are sent from my desktop email program from appearing on my device?	109
Can I change the default email account that is used when I send messages from the main messages list?	109
What do the [Disclaimer On] and [Disclaimer Off] headers mean?	110
SMS messages - frequently asked questions	111
Why can’t I send SMS messages?	111
Can I verify that my SMS message has reached its recipients?	111
How do I display more items in an SMS message thread?	111
Can I hide sent messages?	111
Why were some of my messages deleted from the device?	112
Why aren’t all the SMS options described appearing on my device?	112
What are the Priority and Callback Number fields in the SMS options?	112
MMS messages - frequently asked questions	113
Can I send and receive MMS messages?	113
Can I specify when my device should receive MMS messages?	113
Can I filter unwanted MMS messages?	113
Can I configure notification for all MMS messages?	113
Can I pause, resume, or restart a slideshow presentation?	113
Can I view the size of my MMS messages before I send them?	114
Attachments - frequently asked questions	115
Can I view file attachments on my device?	115
How do I view password-protected file attachments?	115
Can I set the amount of memory that my device uses for file attachments?	116
How do I change how file attachments are displayed?	116
How do I view cell contents in spreadsheet attachments?	116
Why can’t I view presentation slides?	116
Why is “More available” appearing at the end of my file attachment?	116
How do I search for text in a file attachment?	116
What does skipped content mean?	117
Can I view tracked changes in document attachments?	117
Synchronization - frequently asked questions	119
Can I reconcile email messages over the wireless network?	119
Can I synchronize PIM items over the wireless network?	119
How do I handle conflicts between my device and my desktop email program?	120
Why do some characters in my desktop calendar not appear correctly after synchronization?	120
Why are some of my email messages not reconciling over the wireless network?	120
Can I reconcile my personal folders?	120
Can I empty the deleted messages folder on my computer remotely?	121
Phone - frequently asked questions	123
Why can I not make calls?	123
Why am I no longer receiving calls?	123
How do I make calls from the Home screen?	123
Can I use the phone when the device or keyboard is locked?	123
Can I make three-way calls?	124
Can I use call forwarding?	124
How do I edit the phone number to which my calls are forwarded?	124
Can I use a TTY device with my device?	124
Can I hide my device phone number from a contact when making a call?	124
Can I set the phone to display frequently called numbers?	124
How do I stop my device from answering or ending calls automatically?	124
How do I hide my phone number in the phone?	124
Browser - frequently asked questions	125
Why are there no browsers available on my device?	125
Can I use the BlackBerry Browser?	125
How do I change my browser settings?	125
How do I change the browser home page?	126
How do I change the type of content that the browser accepts?	126
Can I override the character set encoding of web pages?	126
How do I select images and text on a web page?	126
What is the Available Offline check box that appears when I’m adding a bookmark?	126
Can I view web pages that contain JavaScript or animated graphics?	126
Why did a web page form not submit?	126
Can I be prompted before scripts are run on my device?	127
With multiple browsers on my device, how do I connect a browser with a Home screen shortcut key?	127
How do I change which browser opens when I click a link in an open message?	127
On my browser home page, when I hold the Escape button, the program closes. Can I change this?	127
How do I set WAP Browser security options?	127
Contacts - frequently asked questions	129
How do I add multiple contacts with the same name to my contact list?	129
Can I change how my contacts or tasks display?	129
What are the User 1, User 2, User 3, and User 4 fields on the New Address screen?	129
Why does the Add Custom Phone Tune option not appear?	129
How do I change the volume level for the custom phone tune?	130
Can I clear all the categories that apply to a contact, task, or memo?	130
Can I remove the prompt that appears before I delete contacts, calendar entries, tasks, or memos?	130
How do I know how many contacts, calendar entries, tasks, or memos I have saved?	130
Calendar - frequently asked questions	131
Are there any restrictions for using the calendar with Lotus Notes?	131
How do I expand the number of hours that are shown in the calendar?	131
How do I change the day of the week that displays first when viewing the calendar in Week view?	131
How do I scroll through the calendar in each view?	131
How do I change how long appointments remain in the device calendar?	132
Can I set a snooze time for task and calendar reminders?	132
What is dismissed if I click Dismiss All in a reminder?	132
Can I show tasks in the device calendar?	132
Bluetooth - frequently asked questions	133
How do I connect my BlackBerry device with another Bluetooth- enabled device?	133
How do I connect my BlackBerry device with my computer?	133
How do I know when my Bluetooth radio is on?	133
What if I can’t type a passkey on the Bluetooth-enabled device that I want to pair with?	133
Why does my list of paired Bluetooth- enabled devices not appear?	133
Can I connect to Bluetooth-enabled devices without being prompted?	134
Can I prevent Bluetooth-enabled devices from discovering my device when it is within range?	134
Security - frequently asked questions	135
Why does the Verifying Security Software dialog box appear when I restart my device?	135
How do I restore my device after clearing it?	135
How do I prevent passwords from accidentally being copied to the clipboard?	135
Can I regenerate encryption keys from my device?	135
Why do additional security features appear in the device options?	135
How do I specify the criteria for random passwords that are generated in the password keeper?	136
How do I prevent passwords from appearing on the screen in the password keeper?	136
Shortcuts	137
Home screen shortcuts	137
Options and fields shortcuts	138
Navigating screens shortcuts	138
Editing text shortcuts	138
Legal notice	139

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Phone — frequently asked questions

Why can I not make calls?

Why am I no longer receiving calls?

How do I make calls from the Home screen?

Can I use the phone when the device or keyboard is

locked?

Can I make three-way calls?

Can I use call forwarding?

How do I edit the phone number to which my calls are

forwarded?

Can I use a TTY device with my device?

Can I hide my device phone number from a contact

when making a call?

Can I set the phone to display frequently called

numbers?

How do I change how long messages and phone call

logs remain in a messages list?

How do I stop my device from answering or ending

calls automatically?

How do I hide my phone number in the phone?

Why isn’t the ring tone being played the number of

times that I have set?

Why can I not make calls?

Verify that you are in a wireless coverage area and that

your BlackBerry® device is connected to the wireless

network. See the printed documentation that

accompanied your device for more information about

wireless coverage levels.

Why am I no longer receiving calls?

Verify that you are in a wireless coverage area and that

your BlackBerry® device is connected to the wireless

network. See the printed documentation that

accompanied your device for more information about

wireless coverage levels.

If you still cannot receive calls, verify that call

forwarding is turned off.

How do I make calls from the Home

screen?

In the phone options, click

General Options.

Verify

that the

Dial From Home Screen

field is set to

Yes.

You can make calls from the Home screen, but you

cannot use Home screen shortcuts.

Can I use the phone when the device

or keyboard is locked?

The BlackBerry® device is designed to enable you to

make emergency calls when your device or keyboard is

locked.

See “Make emergency calls” on page 39 for more

information.

If your device is integrated with a corporate email

account, you might be able to make other phone calls

when your device is locked. Contact your system

administrator for more information.

If you receive a call when the keyboard is locked, the

keyboard unlocks when you answer the call.