Blackberry 7130e User Guide - Page 98
Why are some messages sent to my
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Messages sent to your handheld that are older than the number of days that you specify in the Keep Messages field are removed from your handheld. The messages can be restored, however, if you set the Keep Messages field to a longer period of time. When you increase the amount of time in this field, any messages sent to your handheld during that period of time appear in the messages list. How do I restrict the types of email messages that are sent to my handheld? You can create filters to send only specific email messages to your handheld. For more information, see: "Create a filter". To stop messages that do not meet any filter criteria from being sent to your handheld, in the message options, click Email Filters. Set the If no filters apply, send email to handheld field to No. How do I create a generic filter? To create a generic filter, use wildcards when specifying the contacts to which the filter applies. In the From field, specify part of the sender's address and use an asterisk (*) in place of the remaining part. Why are some messages sent to my handheld even though I have created a filter? A filter must be enabled before it applies to your messages. In the filters messages options, verify that the check boxes beside all of the filters that you want to apply to your messages are enabled. Verify that the filters are in the correct order so they can be applied to your messages properly. 98 Why can't I specify some folders from which email messages are redirected? On the Folder Redirection screen, if the check boxes beside the folder names appear with broken borders, those folders are not enabled for redirection. If your handheld is integrated with an account using the BlackBerry Enterprise Server™ version 4.0, the folders are enabled automatically after a short period of time. To manually enable all folders for redirection, on the Email Reconciliation screen, set the Wireless Reconcile field to Off. Save your changes. Open the Email Reconciliation screen again and set the Wireless Reconcile field to On. Save your changes. How do I make changes to the folders on my handheld? You cannot add, edit, or delete folders from your handheld. To add, edit, or delete the folder, change it in your mailbox and reconcile your email with your handheld. If your handheld is enabled for wireless email reconciliation, changes that you make to the folders in your mailbox are synchronized with your handheld over the wireless network. If your handheld is not enabled for wireless email reconciliation, reconcile your email manually using the BlackBerry Desktop Software. For more information, refer to the BlackBerry Desktop Software Intellisync Online Help. How do I stop email messages from being sent to my handheld? If you are using the BlackBerry Desktop Software, in the Redirector Settings tool, clear the Redirect incoming messages to your handheld check box. If your handheld is integrated with an account using the BlackBerry Enterprise Server™ version 4.0, in the messages options, click Email Settings. Set the Send Email To Handheld field to No.