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Synchronization - frequently asked questions

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Synchronization - frequently asked questions • Can I reconcile email messages over the wireless network? • Can I synchronize PIM items over the wireless network? • How do I handle conflicts between my handheld and mailbox? • Why are some of my email messages not reconciling over the wireless network? • Can I reconcile with my personal folders? • Can I remotely empty the deleted messages folder on my computer? Can I reconcile email messages over the wireless network? Yes. If your handheld is integrated with an account using the BlackBerry Enterprise Server™ version 3.6 or later for Microsoft® Exchange, the BlackBerry Enterprise Server version 2.2 or later for IBM® Lotus® Domino®, or the BlackBerry Enterprise Server version 4.0 or later for Novell® GroupWise® verify that wireless email reconciliation is enabled in the messages options. If your handheld is integrated with an account using BlackBerry Internet Service, and your service provider supports wireless email reconciliation, verify that you have enabled wireless email reconciliation in the messages options. Can I synchronize PIM items over the wireless network? If your handheld is integrated with an account using the BlackBerry Enterprise Server™ version 4.0, verify that wireless synchronization is enabled in the tasks, memo, address book, and calendar options. If your handheld is integrated with an account using the BlackBerry Enterprise Server version 2.1 or later, calendar appointments and meetings might be the only PIM items that can be synchronized over the wireless network. For more information on setting wireless calendar synchronization, refer to the BlackBerry Desktop Software Online Help. Your handheld radio must be on and you must be in an area of sufficient wireless coverage for PIM items to synchronize over the wireless network. For more information on wireless coverage levels, refer to the printed documentation that accompanied your handheld. How do I handle conflicts between my handheld and mailbox? A conflict might occur if you edit the same item on both your handheld and mailbox before synchronization takes place. If you enable wireless message reconciliation, you can set whether the handheld or mailbox takes precedence when a conflict occurs. In the messages options, click Email Reconciliation. Set the On Conflict field to the preferred option. You can set this option for each message service on your handheld. If you enable wireless PIM synchronization, the information in your desktop email program automatically takes precedence over the data on your handheld when a conflict occurs. If you disable wireless PIM synchronization and make changes to a PIM entry in your desktop email program and on the handheld, the conflicting information on the handheld is replaced by the 107

Section	Page
Contents	3
Enterprise activation	5
About enterprise activation	5
Activate the handheld over the wireless network	5
Phone	7
Find your phone number	7
Make a call	7
Make an emergency call	7
Use speed dial	7
Check your voice mail	8
Answer a call	8
Mute a call or place a call on hold	8
Adjust the phone volume	8
Turn the speaker on and off	8
Phone features	8
Dial using letters	8
Make a conference call	9
Manage contacts during a conference call	9
Assign a speed dial number	9
Assign speed dial to a contact in your address book	9
Change speed dial assignments	9
Log calls	9
Use call logs	10
Block calls	10
Change the call block password	10
Forward calls	10
Add a call forwarding phone number	11
Delete call forwarding phone numbers	11
Set call waiting	11
About smart dialing	11
Set default country and area codes	11
Set corporate extension dialing	11
Set voice mail options	12
About TTY	12
Set the TTY option	12
About default call volume	12
Set the default call volume	12
About fixed dialing	12
Use fixed dialing	12
Add a contact to the FDN list	13
Change fixed dialing entries	13
Reset call timers	13
Email messages	15
Open a message	15
Send a message	15
Save draft messages	15
Add contacts to a message	15
Set the importance level	15
Change sent messages	16
Manage messages	16
File messages	16
View filed messages	16
Delete multiple messages at one time	16
Mark a message as opened or unopened	16
Save a copy of messages sent from the handheld	17
About auto signatures	17
Add an auto signature	17
About out of office reply	17
Set an out of office reply	17
About filters	17
Create a filter	18
Use filters	18
Create a filter quickly	18
About folder redirection	18
Set folder redirection	18
PIN messages	21
About PIN messages	21
Find your PIN	21
Send a PIN message	21
SMS messages	23
About SMS messages	23
Find your SMS number	23
Type an SMS number	23
Open an SMS message	23
Send an SMS message	23
Manage messages	24
Resend an SMS message	24
About cell broadcast messages	24
Enable cell broadcast messages	24
Manage cell broadcast channels	24
MMS messages	25
About MMS messages	25
Find your MMS number	25
Open an MMS message	25
Send an MMS message	25
Send an MMS message from the browser or pictures list	26
Manage vCalendar attachments	26
Manage MMS messages	26
Search	27
About search	27
Search the messages list	27
Use saved searches	27
Search for a specific contact	27
Search for a subject	27
Search the handheld	27
Attachments	29
About attachments	29
Use address book attachments	29
View information about an attachment	29
Open a file attachment	29
Navigate attachments	29
Preview a table in an attachment	30
Navigate spreadsheet attachments	30
Navigate image attachments	30
Synchronizing data	31
About email reconciliation	31
Set wireless email reconciliation	31
Reconcile deleted messages	31
About PIM synchronization	31
Set wireless PIM synchronization	32
Backing up and restoring handheld data	33
About backing up handheld data	33
About restoring handheld data	33
Typing	35
Type text	35
Cut or copy text	35
Paste text	35
Use AutoText	35
Create an AutoText entry	35
Change AutoText entries	36
About the custom word list	36
Add an entry to the custom word list	36
Change custom word list entries	36
Clear the custom word list	36
Set the cursor speed	36
Typing - frequently asked questions	36
Can I turn off address book name recognition when I type?	37
Can I change the order of items that appear in the list when I type?	37
How do I type a word that my handheld does not recognize?	37
Can I change the input method for my handheld?	37
What is the Insert Macro menu item?	37
How do I undo an AutoText change?	37
Browser	39
About the browser	39
Go to a web page	39
Use the browser	39
View images	40
Copy a link, image, or web page address	40
Send a link or image in a message	40
Save an image	41
Manage saved images	41
Save web page requests	41
Create a bookmark	41
Change bookmarks	41
Organize bookmarks into folders	41
Clear the browser caches	41
About TLS	41
About WTLS	42
Downloading	43
Download an application	43
Manage applications	43
Download a ring tone	43
About browser push	43
Enable browser push	44
Downloading - frequently asked questions	44
Why can’t I load a new program onto my handheld?	44
Why did a new program appear on my handheld?	44
Can I listen to a ring tone before I download it?	44
Contacts	45
Add a contact	45
Manage contacts	45
Create a mailing list	45
Manage mailing lists	45
About categories	45
Create a category	46
Apply categories to contacts	46
View contacts by category	46
Delete categories	46
Add a pause or wait	46
About remote address book search	46
Add contacts from your company address book	46
Manage remote address book search results	47
Calendar	49
About the calendar	49
Change the calendar view	49
Use the calendar	49
Schedule an appointment	49
Schedule an appointment quickly	49
Change the default reminder time	50
Schedule a meeting	50
Manage appointments and meetings	50
Respond to meeting invitations	50
Change meeting participants	51
Tasks	53
Create a task	53
Use tasks	53
Change task status	53
About categories	53
Create a category	53
Apply categories to tasks	54
View tasks by category	54
Delete categories	54
Tasks - frequently asked questions	54
Memos	55
Write a memo	55
Use memos	55
About categories	55
Create a category	55
Apply categories to memos	55
View memos by category	55
Delete categories	55
Memos - frequently asked questions	55
Alarm	57
Set the alarm	57
Set the alarm volume	57
Silence the alarm	57
Turn off the alarm	57
Alarm - frequently asked questions	57
Why didn’t my alarm notify me on a Saturday or Sunday?	57
Can I set a snooze feature for my alarm?	57
Calculator	59
Use the calculator memory	59
Copy and paste a calculation	59
Convert measurements	59
Bluetooth®	61
About Bluetooth®	61
Turn the Bluetooth® radio on and off	61
About Bluetooth® pairings	61
Pair with another Bluetooth® device	61
Manage paired devices	61
Set handheld Bluetooth® identification	62
Use Bluetooth® wireless technology during a call	62
Date and time	63
Set the date and time	63
Why is the time on my handheld incorrect?	63
Profiles	65
Set profiles	65
Create a notification profile	65
Use notification profiles	65
Manage downloaded ring tones	65
Silence your handheld	65
What is the escalating volume level?	66
Screen display	67
Use the handheld in the dark	67
Set the Home screen background image	67
Set the font	67
Apply a theme to your handheld	67
Delete themes	68
Language	69
Set the display language	69
Set the input language	69
Add or remove a display language	69
Power and battery	71
About power off and reminders	71
Turn the handheld on and off automatically	71
Check the battery level	71
Extend battery life	71
Reset the handheld	71
Network coverage	73
Turn the wireless radio on and off	73
About the preferred network list	73
Add a network to the preferred network list	73
Scan for a network to add to the preferred network list	74
Manage the preferred network list	74
Network coverage - frequently asked questions	74
How do I select a network when traveling?	74
How do I register my handheld with the network?	74
How do I change the order of the networks in the preferred network list?	75
SIM card	77
About the SIM card phone book	77
Add a SIM card contact	77
Add SIM card contacts to your address book	77
Manage SIM card contacts	77
Leave SMS messages on the SIM card	77
Set SIM card security	78
Change the SIM card PIN code	78
Security	79
About the handheld password	79
Type passwords	79
Set a handheld password	79
Change the handheld password	79
Disable the handheld password	80
Lock the handheld	80
About keyboard lock	80
Lock the keyboard	80
About content protection and compression	80
Protect your handheld content	80
Reduce handheld content size	81
About encryption keys	81
Regenerate encryption keys	81
About the password keeper	81
Store a password	81
Create a random password	82
Use the password keeper	82
Copy a password	82
About security self tests	82
Verify security software	82
About firewall settings	82
Prevent third-party applications from transmitting data	82
Clear the handheld	83
Set owner information	83
BrickBreaker	85
Play BrickBreaker	85
How do I set the speed of the paddle?	85
How do I set the paddle to accelerate as I roll the trackwheel?	85
Service books	87
About service books	87
Receive new service books	87
Accept a new service book	87
Manage service books	87
Restore a deleted service book	87
Frequently asked questions	89
Why are some of the features described not available on my handheld?	89
What software version do I have on my handheld?	89
Why is there a flashing light on my handheld?	89
Why does my handheld screen turn off?	90
Phone - frequently asked questions	91
Why can I not make calls?	91
Why am I no longer receiving calls?	91
How do I hide my handheld phone number from a contact when making a call?	91
Can I use the phone when the handheld or keyboard is locked?	91
How do I format conference call numbers in my messages?	91
Can I block calls?	92
Can I use call forwarding?	92
How do I edit the phone number to which my calls are forwarded?	92
Can I use call waiting?	92
Can I use FDN mode on my handheld?	92
Can I use a TTY device with my handheld?	92
Can I set the phone to display frequently called numbers?	92
How do I stop my handheld from answering or ending calls automatically?	93
Can I change how my phone number appears in the phone?	93
Email and PIN messages - frequently asked questions	95
Why can’t I send messages?	95
Why can’t I receive messages?	95
Why is the menu option to send a message not available?	96
Why does the letter D appear beside sent PIN messages?	96
Can I stop a message from being sent?	96
Why are some messages already on my handheld?	96
How do I create and use links in messages?	96
Why is “More available” appearing at the end of my message?	96
Can I file messages?	96
Why can’t I see a new message in the messages list even though I received notification?	97
Why is there a different icon beside some items in the messages list?	97
How do I show more of a subject line for my messages?	97
How do I identify received PIN messages as high priority?	97
Can I remove the prompt that appears before I delete messages?	97
Why were some of my messages deleted from the handheld?	97
How do I change how long messages remain in the messages list?	97
How do I restrict the types of email messages that are sent to my handheld?	98
How do I create a generic filter?	98
Why are some messages sent to my handheld even though I have created a filter?	98
Why can’t I specify some folders from which email messages are redirected?	98
How do I make changes to the folders on my handheld?	98
How do I stop email messages from being sent to my handheld?	98
SMS messages - frequently asked questions	99
Why can’t I send SMS messages?	99
Can I verify that my SMS message has reached its recipients?	99
How do I display more items in an SMS message thread?	99
Can I set how SMS messages display?	99
Why were some of my messages deleted from the handheld?	100
Why aren’t all of the SMS options described appearing on my handheld?	100
What are the Validity Period, Sent As, and Network to Send Over fields in the SMS options?	100
MMS messages - frequently asked questions	101
Can I send and receive MMS messages?	101
Can I set whether I receive MMS messages?	101
Can I filter unwanted MMS messages?	101
Can I configure notification for MMS messages?	101
Attachments - frequently asked questions	103
Can I view file attachments on my handheld?	103
Why are some file attachment features not available on my handheld?	103
How do I view password-protected file attachments?	104
How do I view information about attached files?	104
Can I set the amount of memory that my handheld uses for file attachments?	104
How do I change how file attachments are displayed?	104
How do I view cell contents in spreadsheet attachments?	104
Why is “More available” appearing at the end of my file attachment?	104
How do I search for text within a file attachment?	104
What does skipped content mean?	105
Can I see tracked changes in document attachments?	105
Synchronization - frequently asked questions	107
Can I reconcile email messages over the wireless network?	107
Can I synchronize PIM items over the wireless network?	107
How do I handle conflicts between my handheld and mailbox?	107
Why are some of my email messages not reconciling over the wireless network?	108
Can I reconcile with my personal folders?	108
Can I remotely empty the deleted messages folder on my computer?	108
Browser - frequently asked questions	109
Why are there no browsers available on my handheld?	109
Can I use the BlackBerry Browser?	109
How do I change the browser home page?	109
How do I change the type of content that the browser accepts?	110
How do I select images and text on a web page?	110
Can I override the character set encoding of web pages?	110
What is the Available Offline check box that appears when I’m adding a bookmark?	110
Can I view web pages that contain JavaScript or animated graphics?	110
Why did the web page form not submit?	110
How do I use the browser queue?	110
How do I control when scripts are run on my handheld?	111
How do I change which browser opens when I click a link in an open message?	111
On my browser home page, when I hold the Escape button, the application closes. Can I change this?	111
What options can I set for WAP Browser security?	111
What options can I set for BlackBerry Browser security?	111
Contacts - frequently asked questions	113
How do I add multiple contacts with the same name to my contact list?	113
Can I change how my contacts, tasks, or memos are displayed?	113
What are the User 1, User 2, User 3, and User 4 fields on the New Address screen?	113
Can I clear all the categories that apply to a contact, task, or memo?	113
Can I remove the prompt that appears before I delete contacts, calendar entries, tasks, or memos?	113
How do I know how many contacts, calendar entries, tasks, or memos I have saved?	113
Calendar - frequently asked questions	115
Are there any restrictions for using the calendar with Lotus Notes®?	115
How do I expand the number of hours that are shown in the calendar?	115
How do I change the day of the week that is shown first when viewing the calendar in Week view?	115
How do I scroll through the calendar in each view?	115
How do I change how long appointments remain in the handheld calendar?	115
Bluetooth® - frequently asked questions	117
How do I connect my handheld with another Bluetooth® device?	117
How do I know when my handheld Bluetooth® radio is on?	117
What if I can’t type a passkey on the Bluetooth® device I want to pair with?	117
Why does my list of paired devices not appear?	117
Can I connect to devices without being prompted?	117
Can I prevent devices from discovering my handheld when it is within range?	117
Security - frequently asked questions	119
What does the Verifying Security Software dialog box mean when I restart my handheld?	119
How do I restore my handheld after clearing it?	119
How do I reduce the size of data stored on my handheld?	119
How do I prevent passwords from accidentally being copied to the clipboard?	119
How do I specify the criteria for randomly generated passwords?	119
Why do additional security features appear in the handheld options?	119
How do I prevent passwords from appearing on the screen in the password keeper?	119
Tips	121
Home screen	121
Searching	121
Options and fields	121
Navigating screens	122
Typing	122
Editing text	123
Messages	123
Attachments	123
Phone	124
Browser	124
Calendar	124
Calculator	125
Legal notice	127

Match case Limit results 1 per page

107

Synchronization — frequently asked questions

•

Can I reconcile email messages over the

wireless network?

•

Can I synchronize PIM items over the wireless

network?

•

How do I handle conflicts between my

handheld and mailbox?

•

Why are some of my email messages not

reconciling over the wireless network?

•

Can I reconcile with my personal folders?

•

Can I remotely empty the deleted messages

folder on my computer?

Can I reconcile email messages over

the wireless network?

Yes. If your handheld is integrated with an

account using the BlackBerry Enterprise Server™

version 3.6 or later for Microsoft® Exchange, the

BlackBerry Enterprise Server version 2.2 or later

for IBM® Lotus® Domino®, or the BlackBerry

Enterprise Server version 4.0 or later for Novell®

GroupWise® verify that wireless email

reconciliation is enabled in the messages options.

If your handheld is integrated with an account

using BlackBerry Internet Service, and your service

provider supports wireless email reconciliation,

verify that you have enabled wireless email

reconciliation in the messages options.

Can I synchronize PIM items over the

wireless network?

If your handheld is integrated with an account

using the BlackBerry Enterprise Server™ version

4.0, verify that wireless synchronization is enabled

in the tasks, memo, address book, and calendar

options.

If your handheld is integrated with an account

using the BlackBerry Enterprise Server version 2.1

or later, calendar appointments and meetings

might be the only PIM items that can be

synchronized over the wireless network. For more

information on setting wireless calendar

synchronization, refer to the

BlackBerry Desktop

Software Online Help

Your handheld radio must be on and you must be

in an area of sufficient wireless coverage for PIM

items to synchronize over the wireless network. For

more information on wireless coverage levels, refer

to the printed documentation that accompanied

your handheld.

How do I handle conflicts between

my handheld and mailbox?

A conflict might occur if you edit the same item

on both your handheld and mailbox before

synchronization takes place.

If you enable wireless message reconciliation, you

can set whether the handheld or mailbox takes

precedence when a conflict occurs. In the

messages options, click

Email Reconciliation.

Set

the

On Conflict

field to the preferred option. You

can set this option for each message service on

your handheld.

If you enable wireless PIM synchronization, the

information in your desktop email program

automatically takes precedence over the data on

your handheld when a conflict occurs. If you

disable wireless PIM synchronization and make

changes to a PIM entry in your desktop email

program and on the handheld, the conflicting

information on the handheld is replaced by the