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2003 Oldsmobile Aurora Owner's Manual - Page 355

2003 Oldsmobile Aurora Manual

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Customer Assistance Information Customer Satisfaction Procedure Your satisfaction and goodwill are important to your dealer and to Oldsmobile. Normally, any concerns with the sales transaction or the operation of your vehicle will be resolved by your dealer's sales or service departments. Sometimes, however, despite the best intentions of all concerned, misunderstandings can occur. If your concern has not been resolved to your satisfaction, the following steps should be taken: STEP ONE: Discuss your concern with a member of dealership management. Normally, concerns can be quickly resolved at that level. If the matter has already been reviewed with the sales, service or parts manager, contact the owner of the dealership or the general manager. STEP TWO: If after contacting a member of dealership management, it appears your concern cannot be resolved by the dealership without further help, contact the Oldsmobile Customer Assistance Center by calling 1-800-442-6537. In Canada, contact GM of Canada Customer Communication Centre in Oshawa by calling 1-800-263-3777 (English) or 1-800-263-7854 (French). We encourage you to call the toll-free number in order to give your inquiry prompt attention. Please have the following information available to give the Customer Assistance Representative: Vehicle Identification Number (This is available from the vehicle registration or title, or the plate at the top left of the instrument panel and visible through the windshield.) Dealership nameand location Vehicle delivery date and present mileage When contacting Oldsmobile, please remember that your concern will likely be resolved at a dealer's facility. That is why we suggest you follow Step One first if you have a concern. STEP THREE: Both General Motors and your dealer are committed to making sure you are completely satisfied with your new vehicle. However, if you continue to remain unsatisfied after following the procedure outlined in Steps One and Two, you should file with the GM/BBB Auto Line Program to enforce any additional rights you may have. Canadian owners refer to your Warranty and Owner Assistance Information booklet for information on the Canadian Motor Vehicle Arbitration Plan (CAMVAP). 7-2

Section	Page
Table of Contents	2
Seats and Restraint Systems	8
Front Seats	9
Manual Passenger Seats	9
Power Seats	9
Manual Lumbar	10
Power Lumbar	11
Heated Seats	12
Reclining Seatbacks	12
Head Restraints	14
Safety Belts	15
Safety Belts: They Are for Everyone	15
Questions and Answers About Safety Belts	19
How to Wear Safety Belts Properly	20
Driver Position	21
Safety Belt Use During Pregnancy	27
Right Front Passenger Position	28
Rear Seat Passengers	28
Rear Safety Belt Comfort Guides for Children and Small Adults	32
Safety Belt Extender	34
Child Restraints	35
Older Children	35
Infants and Young Children	37
Child Restraint Systems	41
Where to Put the Restraint	44
Top Strap	45
Top Strap Anchor Location	46
Lower Anchorages and Top Tethers for Children (LATCH System)	47
Securing a Child Restraint Designed for the LATCH System	49
Securing a Child Restraint in a Rear Seat Position	49
Securing a Child Restraint in the Right Front Seat Position	51
Air Bag Systems	54
Where Are the Air Bags?	56
When Should an Air Bag Inflate?	58
What Makes an Air Bag Inflate?	59
How Does an Air Bag Restrain?	59
What Will You See After an Air Bag Inflates?	59
Servicing Your Air Bag-Equipped Vehicle	61
Restraint System Check	62
Checking Your Restraint Systems	62
Replacing Restraint System Parts After a Crash	63
Features and Controls	64
Keys	66
Remote Keyless Entry System	68
Remote Keyless Entry System Operation	69
Doors and Locks	73
Door Locks	73
Central Door Unlocking System	74
Power Door Locks	74
Door Ajar Reminder	74
Delayed Locking	74
Programmable Automatic Door Locks	75
Rear Door Security Locks	76
Lockout Protection	77
Leaving Your Vehicle	77
Trunk	77
Windows	80
Power Windows	81
Sun Visors	81
Theft-Deterrent Systems	82
Universal Theft-Deterrent	82
PASS-Key III	84
PASS-Key III Operation	84
Starting and Operating Your Vehicle	86
New Vehicle Break-In	86
Ignition Positions	86
Starting Your Engine	87
Engine Coolant Heater	88
Automatic Transaxle Operation	89
Parking Brake	92
Shifting Into Park (P)	93
Shifting Out of Park (P)	95
Parking Over Things That Burn	95
Engine Exhaust	96
Running Your Engine While You Are Parked	97
Mirrors	98
Automatic Dimming Rearview Mirror with Compass	98
Outside Power Mirrors	100
Outside Curb View Assist Mirror	100
Outside Convex Mirror	101
Outside Heated Mirrors	101
OnStar System	102
HomeLink Transmitter	104
HomeLink Transmitter	104
Programming the HomeLink Transmitter	105
Storage Areas	108
Glove Box	108
Front Storage Area	108
Assist Handles	108
Floor Mats	109
Rear Storage Area	109
Convenience Net	109
Sunroof	110
Vehicle Personalization	111
Memory Seat and Mirrors	111
Instrument Panel	114
Instrument Panel Overview	115
Hazard Warning Flashers	117
Other Warning Devices	118
Horn	118
Tilt Wheel	118
Turn Signal/Multifunction Lever	119
Exterior Lamps	127
Interior Lamps	130
Accessory Power Outlets	134
Ashtrays and Cigarette Lighter	135
Climate Controls	136
Automatic Climate Control System	136
Outlet Adjustment	140
Steering Wheel Climate Controls	141
Climate Controls Personalization	142
Warning Lights, Gages and Indicators	143
Instrument Panel Cluster	144
Speedometer and Odometer	145
Tachometer	146
Safety Belt Reminder Light	146
Air Bag Readiness Light	147
Battery Warning Light	148
Brake System Warning Light	148
Anti-Lock Brake System Warning Light	149
Traction Control System (TCS) Warning Light	150
Traction Control System Active Light	151
Engine Coolant Temperature Gage	151
Malfunction Indicator Lamp	152
Oil Pressure Light	155
Cruise Control Light	156
Fuel Gage	157
Driver Information Center (DIC)	158
DIC Warnings and Messages	163
DIC Vehicle Personalization	165
Audio System(s)	172
Setting the Time	172
Radio with Cassette and CD	173
Navigation/Radio System	182
Trunk-Mounted CD Changer	183
Personal Choice Radio Controls	186
Theft-Deterrent Feature	186
Audio Steering Wheel Controls	187
Understanding Radio Reception	187
Care of Your Cassette Tape Player	187
Care of Your CDs	188
Care of Your CD Player	189
Diversity Antenna System	189
Chime Level Adjustment	189
Driving Your Vehicle	190
Your Driving, the Road, and Your Vehicle	191
Defensive Driving	191
Drunken Driving	191
Control of a Vehicle	194
Braking	195
Traction Control System (TCS)	197
Steering	199
Off-Road Recovery	202
Passing	202
Loss of Control	204
Driving at Night	205
Driving in Rain and on Wet Roads	207
City Driving	210
Freeway Driving	211
Before Leaving on a Long Trip	212
Highway Hypnosis	213
Hill and Mountain Roads	213
Winter Driving	215
If You Are Stuck: In Sand, Mud, Ice or Snow	221
Towing	222
Towing Your Vehicle	222
Recreational Vehicle Towing	222
Loading Your Vehicle	223
Towing a Trailer	225
Service and Appearance Care	234
Service	236
Doing Your Own Service Work	237
Adding Equipment to the Outside of Your Vehicle	237
Fuel	238
Gasoline Octane	238
Gasoline Specifications	238
California Fuel	239
Additives	239
Fuels in Foreign Countries	240
Filling Your Tank	240
Filling a Portable Fuel Container	244
Checking Things Under the Hood	245
Hood Release	246
Engine Compartment Overview	247
Engine Oil	248
Engine Air Cleaner/Filter	254
Automatic Transaxle Fluid	255
Engine Coolant	257
Coolant Surge Tank Pressure Cap	261
Engine Overheating	261
Cooling System	264
Power Steering Fluid	270
Windshieid Washer Fluid	271
Brakes	272
Battery	275
Jump Starting	277
Headlamp Aiming	283
Bulb Replacement	287
Halogen Bulbs	287
Headlamps	288
Front Turn Signal and Parking Lamps	290
Taillamps, Turn Signal, Stoplamps and Back-up Lamps	291
Replacement Bulbs	291
Windshield Wiper Blade Replacement	292
Tires	293
Inflation -- Tire Pressure	293
Check Tire Pressure System	295
Tire Inspection and Rotation	296
When It Is Time for New Tires	298
Buying New Tires	299
Uniform Tire Quality Grading	300
Wheel Alignment and Tire Balance	301
Wheel Replacement	301
Tire Chains	303
If a Tire Goes Flat	303
Changing a Flat Tire	304
Compact Spare Tire	314
Appearance Care	315
Cleaning the Inside of Your Vehicle	315
Care of Safety Belts	317
Weatherstrips	317
Cleaning the Outside of Your Vehicle	318
Sheet Metal Damage	320
Finish Damage	320
Underbody Maintenance	320
Chemical Paint Spotting	320
GM Vehicle Care/Appearance Materials	321
Vehicle Identification	323
Vehicle Identification Number (VIN)	323
Service Parts Identification Label	323
Electrical System	324
Add-on Electrical Equipment	324
Headlamp Wiring	324
Windshield Wiper Fuses	324
Power Windows and Other Power Options	324
Fuses and Circuit Breakers	325
Removing the Rear Seat Cushion	328
Capacities and Specifications	333
Normal Maintenance Replacement Parts	334
Maintenance Schedule	336
Maintenance Schedule	337
Introduction	337
Your Vehicle and the Environment	337
Maintenance Requirements	337
How This Section is Organized	338
Part A: Scheduled Maintenance Services	339
Using Your Maintenance Schedule	339
Scheduled Maintenance	340
Part B: Owner Checks and Services	344
At Each Fuel Fill	344
At Least Once a Month	344
At Least Twice a Year	345
At Least Once a Year	345
Part C: Periodic Maintenance Inspections	348
Steering, Suspension and Front Drive Axle Boot and Seal Inspection	348
Exhaust System Inspection	348
Fuel System Inspection	348
Engine Cooling System Inspection	349
Throttle System Inspection	349
Brake System Inspection	349
Part D: Recommended Fluids and Lubricants	350
Part E: Maintenance Record	351
Customer Assistance Information	354
Customer Assistance Information	355
Customer Satisfaction Procedure	355
Customer Assistance for Text Telephone (TTY) Users	356
Customer Assistance Offices	356
GM Mobility Program for Persons with Disabilities	358
Roadside Assistance Program	358
Courtesy Transportation	359
Reporting Safety Defects to the United States Government	361
Reporting Safety Defects to the Canadian Government	362
Reporting Safety Defects to General Motors	362
Service Publications Ordering Information	362

Match case Limit results 1 per page

Customer

Assistance

Information

Customer

Satisfaction

Procedure

Your satisfaction and goodwill are important to

your dealer and to Oldsmobile. Normally, any

concerns

with the sales transaction or

the operation of

your

vehicle will

be resolved by your dealer’s sales or service

departments. Sometimes, however, despite the best

intentions of all concerned, misunderstandings can

occur.

your concern has not been resolved to your

satisfaction, the following steps should be taken:

STEP

ONE:

Discuss your concern with a

member of

dealership management. Normally, concerns can

be quickly resolved at that level. If the matter has

already been reviewed with the sales, service or parts

manager, contact the owner of the dealership or

the general manager.

STEP

TWO:

If after contacting a

member of dealership

management, it appears your concern

cannot

resolved by the dealership without further help, contact

the Oldsmobile Customer Assistance Center by

calling 1-800-442-6537. In Canada, contact GM of

Canada Customer

Communication Centre in Oshawa by

calling 1-800-263-3777 (English) or 1-800-263-7854

(French).

encourage you to call the toll-free number in order

to give your inquiry prompt

attention.

Please

have

the following information available to give

the

Customer

Assistance Representative:

Vehicle Identification Number (This is available from

the vehicle registration or

title, or

the

plate

the

top left of the instrument

panel

and

visible

through

the windshield.)

Dealership name and location

Vehicle delivery date and present mileage

When contacting Oldsmobile, please remember

that

your

concern will likely

resolved

at a dealer’s

facility.

That is why

suggest

you

Step

One first

you

have

a concern.

STEP

THREE:

Both General Motors and

your

dealer

are committed to making

sure

you

are

completely

satisfied with your

new

vehicle.

However,

you

continue

to remain unsatisfied after following the

procedure

outlined in Steps One

and

Two,

you

should file with

the

GM/BBB

Auto Line Program to enforce

any

additional

rights you

may

have.

Canadian

owners

refer

your

Warranty

and

Owner Assistance Information

booklet for information on

the

Canadian

Motor

Vehicle

Arbitration Plan (CAMVAP).

7-2