1995 Oldsmobile Silhouette Owner's Manual - Page 367

1 Section 8 Customer Assistance Information Here you will find outhow to contact Oldsmobileif you on: need assistance. This section includes information Customer Satisfaction Procedure, Customer Assistance for Hearing or Speech Impaired, BBB Auto Line -Alternative Dispute Resolution Program, Reporting Safety Defects, Roadside Assistance and Service and Owner Publications. Manager, contact the owner the retail facilityor the of General Manager. Customer Satisfaction Procedure Your satisfaction and goodwill are important to your retailer and Oldsmobile.Normally, any concern with the sales transaction or the operation of your vehicle will be resolved by your retailer's Sales or Service Departments. Sometimes,however, despite the best intentions of all concerned, misunderstandings can occur. If your concern has not been resolved to your satisfaction, the following steps shouldbe taken: STEP TWO-- If after contacting a member of the retail facility management, it appears your concern cannot be resolved by the retail facilitywithout further help, contact the Oldsmobile Customer Assistance Network by calling 1-800-442-6537. In Canada, contact GMof Canada CustomerAssistance Center in Oshawa by calling 1-800-263-3777 (English) or 1-800-263-7854 (French). In Mexico, call (525) 254-3777. In Puerto Rico, call 1-800-496-9992 (English) or 1-800-496-9993 (Spanish). In the U.S. Virgin Islands, call 1-800-496-9994. In other overseas locations, contact GM North American Export Sales in Canada calling by 1-905-644-4112. STEP ONE-- Discuss your concernwith a member of your retail facility management. Normally, concerns can be quickly resolved at that level. If the matter has already been reviewedwith the Sales, Service, or Parts 8-1