2013 Ford Taurus Owner Manual Printing 3 - Page 435

2013 Ford Taurus Manual

Page 435 highlights

434 SYNC® Vehicle Health Report/Services (Traffic, Directions and Information) Issues Issue Possible Possible Solution(s) Cause(s) I received a • Your account • This is a free feature, but you text that the may not be must first register online to use it. Vehicle Health activated on the • Make sure that your VIN is Report is not website, OR correctly listed in your account. activated. • You may have the wrong VIN (vehicle identification number) listed. When you register your account, I am unable to The preferred dealer information you must list a preferred dealer. If retrieve the report on the did not load one is already listed, try selecting correctly. another dealer and logging out. website, or I Log back in and change it back to receive a your preferred dealer and retrieve system error. the report. • Update your mobile number in I am unable to • This could be your account on the website. submit a due to your • Make sure you have full signal report. phone's compatibility, OR strength and that your Bluetooth • Bad signal volume level has been turned up. • Try deleting your phone and strength, OR • Your phone may performing a clean pairing. not be activated on the website. • This is a free feature, but you • The phone in I heard a must first register online to use it. commercial use is not • Turn off ID blocker on your activated, OR when I tried to use Traffic, • Your phone has phone as the system recognizes Directions and ID blocker active. you by your phone number. • Make sure the currently Information. connected phone is the same one that is registered on your SyncMyRide account. 2013 Taurus Owners Guide gf, 3rd Printing, December 2012 USA (fus)

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Vehicle Health Report/Services
(Traffic, Directions and Information) Issues
Issue
Possible
Cause(s)
Possible Solution(s)
I received a
text that the
Vehicle Health
Report is not
activated.
Your account
may not be
activated on the
website, OR
You may have
the wrong VIN
(vehicle
identification
number) listed.
This is a free feature, but you
must first register online to use it.
Make sure that your VIN is
correctly listed in your account.
I am unable to
retrieve the
report on the
website, or I
receive a
system error.
The preferred
dealer information
did not load
correctly.
When you register your account,
you must list a preferred dealer. If
one is already listed, try selecting
another dealer and logging out.
Log back in and change it back to
your preferred dealer and retrieve
the report.
I am unable to
submit a
report.
This could be
due to your
phone’s
compatibility, OR
Bad signal
strength, OR
Your phone may
not be activated on
the website.
Update your mobile number in
your account on the website.
Make sure you have full signal
strength and that your
Bluetooth
volume level has been turned up.
Try deleting your phone and
performing a clean pairing.
I heard a
commercial
when I tried
to use Traffic,
Directions and
Information.
The phone in
use is not
activated, OR
Your phone has
ID blocker active.
This is a free feature, but you
must first register online to use it.
Turn off ID blocker on your
phone as the system recognizes
you by your phone number.
Make sure the currently
connected phone is the same
one that is registered on your
SyncMyRide account.
434
SYNC®
2013 Taurus
Owners Guide gf, 3rd Printing, December 2012
USA
(fus)