2013 Ford Taurus Owner Manual Printing 3 - Page 434

SYNC® Issue 433 USB/Media Issues Possible Possible Solution(s) Cause(s) I am having Possible device • Try turning off the device, trouble malfunction. resetting the device or removing connecting my the device's battery, then trying device. again. • Make sure you are using the manufacturer's cable. • Make sure the USB cable is properly inserted into the device and the vehicle's USB port. • Make sure that the device does not have an auto-install program or active security settings. This is a device Make sure you are not leaving the SYNC does not recognize limitation. device in your vehicle during very my device hot or cold temperatures. when I turn on the car. Bluetooth • This is a Make sure the device is connected audio does not phone-dependent to SYNC and that you have pressed play on your device. stream. feature, OR • The device is not connected. SYNC does • Your music files • Make sure that all song details not recognize may not contain are populated. music that is the proper artist, • Some devices require you to on my device. song title, album change the USB settings from or genre mass storage to MTP class. information, OR • The file may be corrupted, OR • The song may have copyright protection which does not allow it to play. 2013 Taurus Owners Guide gf, 3rd Printing, December 2012 USA (fus)