TASCAM Model 24 Owners Manual - Page 60

13 - Troubleshooting If you are having trouble with the operation of this unit, please try the following before seeking repair. If these measures do not solve the problem, please contact the store where you bought the unit or TASCAM customer support service. The unit will not turn on. 00Confirm that the power plug and other connectors are inserted completely. The SD card is not recognized. 00Confirm that the SD card is inserted completely. No sound is output. 00Are the input sources and MODE switches set properly? 00Are that channel faders raised to suitable levels? 00Is the MAIN fader raised to a suitable level? 00Is a monitoring system correctly connected to the PHONES jack or CONTROL ROOM L/R jacks? Is the monitoring system set up correctly? 00Is the PHONES knob or CONTROL ROOM knob place to a suitable level? 00Is the SD MAIN MIX RETURN switch on (pushed in, during playback of anything other than a stereo master file)? The sound I want to record is distorted 00Are the channel GAIN knobs set too high? Are the input source levels to high? 00Is the EQ set too high? 00Are any channel faders or the MAIN fader raised too high? 00Is the monitoring level too high, causing the monitoring system to distort? Noise occurs when a passive guitar or bass is connected directly 00Connecting another device to the unit's SUB OUTPUT jacks (stereo output) could reduce noise. 00It could be affected by interference noise from another device, for example. If a power amplifier or other device with a large transformer, or a fluorescent light, for example, is nearby, changing the distance or orientation of such devices could reduce noise. Playback is not possible. 00If you are trying to play a WAV file, confirm that it uses a sampling frequency (44.1/48 kHz) and a bit depth (16/24-bit) that are supported by this unit. Sound via Bluetooth breaks up or is noisy. 00Are there any wireless LAN devices, other Bluetooth devices, microwave ovens or similar equipment nearby? Keep such devices as far away as possible during use. 00Try reducing the distance between this unit and the other Bluetooth device. Try changing the positions of this unit and the other Bluetooth device. 00The operation of apps other than for music playback on the smartphone could cause the sound to break up. In this case, stop operation of apps other than the one used for music playback. Cannot connect or communication is interrupted when using Bluetooth. 00Confirm that the other Bluetooth device power is on and that its Bluetooth function is on. 00Confirm that the other Bluetooth device is not too far away. Are there walls or other obstacles, for example, between this unit and the other Bluetooth device? Try changing the positions of this unit and the other Bluetooth device. 00Turn OFF and restart the Model 24. 00Remove the "Model 24" pairing record from the other Bluetooth device, and try pairing the unit with that Bluetooth device again. (See "Connecting with Bluetooth devices" on page 29) Cannot pair with another Bluetooth device. 00Confirm that the other Bluetooth device supports A2DP. 00Confirm that the other Bluetooth device is in a state that allows transmission. For details, check the operation manual of that Bluetooth device. 00Turn the power off for both this unit and the other Bluetooth device once, turn them both on again and try pairing them. 00Turn off Bluetooth devices other than the one that you are trying to pair with. 00Remove the "Model 24" pairing record from the other Bluetooth device, and try pairing the unit with that Bluetooth device again. (See "Connecting with Bluetooth devices" on page 29) There is noise. 00Confirm that the connection cables do not have contact issues. 60 TASCAM Model 24