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Netgear GC108P Insight Pro Mobile App / Cloud Portal User Manual - Page 69

Check to See If the Insight App Can Recognize Your Device, Reboot Your Device Using the Insight App

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Insight Pro, Mobile App and Cloud Portal User Manual 6. Make sure that the device is functioning in the Insight management mode (which it is by default) and not in the local browser interface mode. 7. Make sure that the device is running the latest device firmware. If the previous steps do not resolve the problem, see the following sections in the order suggested: 1. Check to See If the Insight App Can Recognize Your Device on page 69 2. Reboot Your Device Using the Insight App on page 69 3. Remove Your Device From the Network and Re-add It Using the Insight App on page 70 4. Reload the Last Saved Cloud Configuration on a Device Using the Insight App on page 66 5. Reset a Device to Factory Default Settings Using the Insight App on page 71 For more troubleshooting help, see the hardware installation guide (HIG) for your switch, access point, or ReadyNAS storage system. You can download your product's HIG from your product's support page under Documentation. Check to See If the Insight App Can Recognize Your Device If the Insight app cannot communicate with your device, the Insight app might still recognize your device. To check if the Insight app can recognize your device: 1. Launch the Insight app. 2. If the managed devices do not display, in the menu at the bottom, tap Devices. 3. Find your device. 4. Determine the device status: • If your device does not display, the Insight app does not recognize your device. • If your device displays with a red icon, the Insight app recognizes your device but cannot communicate with it. • If your device displays with a green icon, the Insight app recognizes your device and can communicate with it. Reboot Your Device Using the Insight App You can resolve some communication problems between the Insight app and your device by rebooting your device. To reboot your device using the Insight app: 1. Launch the Insight app. 2. If the managed devices do not display, in the menu at the bottom, tap Devices. 3. Select the device that you want to reboot. 4. Scroll down to the bottom and tap Reboot. Perform Diagnostics and Troubleshooting 69

Section	Page
Contents	3
1. Introduction to Insight Pro	6
Overview of Insight Pro	7
Insight Pro System Architecture	7
Organization Concepts	8
Network Location Concepts	8
Provisioning Concepts	9
Insight Pro Roles and Role-Based Access, Rights, and Responsibilities	9
Insight Pro Subscriptions	10
Insight Pro Deployment Examples	12
MSP is the Device Owner, Admin, and Manager	12
Business or VAR Is the Device Owner but VAR Is the Admin and Manager	13
Business is the Device Owner, Admin, and Manager	14
Insight Cloud Portal and Insight Mobile App	15
Insight Cloud Portal Dashboard	15
Insight Pro and the Local Browser–Based Management Interface	16
Supported Devices	17
Lexicon of Insight Pro Terms	18
2. Get Started With Insight Pro	21
Insight Pro Accounts	22
Purchase an Insight Pro Subscription	22
Migrate From Insight Basic or Premium to Insight Pro	22
Create an Insight Pro Account	22
Access the Insight Cloud Portal	24
Install the NETGEAR Insight Mobile App	24
Manage Organizations and Roles in Insight Pro	24
Create an Organization and Assign a Business Owner	25
Confirm That You Are the Business Owner for an Organization	26
Add a Manager for an Organization	27
Confirm That You Are a Manager for an Organization	28
View Owners or Managers Using the Insight App	29
Change the Policy or Device Ownership for an Organization Using the Cloud Portal	29
Change the Organization Information	30
Create an Insight Network Location for an Organization	30
Create an Insight Network Location for an Organization Using the Insight App	31
Create an Insight Network Location for an Organization Using the Cloud Portal	31
Discover and Add Devices to a Network Location of an Organization	32
Add a Device by Scanning Your Network With the Insight App	33
Add a Device by Scanning Its QR Code With the Insight App	34
Add a Device by Scanning Its Barcode With the Insight App	34
Add a Device by Entering Its Serial Number in the Insight App	35
Add a Device by Entering Its Serial Number Using the Cloud Portal	35
Access a Network Location and Its Devices Remotely	36
Access a Network Location and Its Devices Remotely Using the Insight App	36
Access a Network Location and Its Devices Remotely Using the Cloud Portal	37
Interpret the Green, Red, Orange, and Gray Circles Next to a Device	38
View and Manage Insight Notifications	38
View, Share, or Delete Notifications Using the Insight App	39
View, Share, or Delete Notifications in the Cloud Portal	40
Manage the Insight Notifications That You Receive Using the Insight App	41
Manage the Insight Notifications That You Receive Using the Cloud Portal	42
Add a Purchase Confirmation Key to Your Insight Pro Subscription	43
Set Up Two-Step Verification for Logging In to Insight	44
Set Up Two-Step Verification for Logging In Using the Insight App	45
Set Up Two-Step Verification for Logging In Using the Cloud Portal	46
Manage Network Locations, Networks, and Devices	47
3. Monitor Insight Organizations, Network Locations, and Devices Using the Cloud Portal	48
Overview of the Monitoring Options for a Network Location in the Cloud Portal	49
Customize Widgets	51
Monitor All Organizations	51
Display All Devices at All Organizations	52
Monitor All Devices at a Single Network Location	52
Monitor a Single Network Location	53
Monitor the Wired Network at a Location	54
Monitor the WiFi Network and SSIDs at a Location	55
Monitor the Storage Network at a Location	56
Monitor an Individual Switch and Individual Ports	56
Monitor an Individual Access Point and Its Client	57
Monitor an Individual ReadyNAS Storage System	58
Monitor the WiFi Clients at a Network Location	59
Generate a Report Manually and Download a Previously Automatically Generated Report	59
4. Perform Diagnostics and Troubleshooting	61
Use the Device Diagnostic Options in Insight	62
Configure Port Mirroring on a Switch	62
Configure Port Mirroring on a Switch Using the Insight App	62
Configure Port Mirroring on a Switch Using the Cloud Portal	63
Perform a Cable Test on a Switch	63
Perform a Cable Test on a Switch Using the Insight App	63
Perform a Cable Test on a Switch Using the Cloud Portal	64
Share Diagnostic Information From a Device	65
Share Diagnostic Information From a Device Using the Insight App	65
Share Diagnostic Information From a Device Using the Cloud Portal	65
Reload the Last Saved Cloud Configuration on a Device	66
Reload the Last Saved Cloud Configuration on a Device Using the Insight App	66
Reload the Last Saved Cloud Configuration on a Switch Using the Cloud Portal	67
Register New Products That Are Not Manageable in Insight	67
Register a Product Using the Insight App	67
Register a Product Using the Cloud Portal	68
Troubleshoot Connectivity Problems Between Your Device and Insight	68
Check to See If the Insight App Can Recognize Your Device	69
Reboot Your Device Using the Insight App	69
Remove Your Device From the Network and Re-add It Using the Insight App	70
Reset a Device to Factory Default Settings Using the Insight App	71
Send Diagnostic Files From the Insight App to a NETGEAR Community Moderator	72
View Your Product Support Information Using the Insight App	72

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Make sure that the device is functioning in the Insight management mode (which it is by default) and

not in the local browser interface mode.

Make sure that the device is running the latest device firmware.

If the previous steps do not resolve the problem, see the following sections in the order suggested:

Check to See If the Insight App Can Recognize Your Device

on page 69

Reboot Your Device Using the Insight App

on page 69

Remove Your Device From the Network and Re-add It Using the Insight App

on page 70

Reload the Last Saved Cloud Configuration on a Device Using the Insight App

on page 66

Reset a Device to Factory Default Settings Using the Insight App

on page 71

For more troubleshooting help, see the hardware installation guide (HIG) for your switch, access point, or

ReadyNAS storage system.You can download your product’s HIG from your product’s support page

under Documentation.

Check to See If the Insight App Can Recognize Your Device

If the Insight app cannot communicate with your device, the Insight app might still recognize your device.

To check if the Insight app can recognize your device:

Launch the Insight app.

If the managed devices do not display, in the menu at the bottom, tap

Devices

Find your device.

Determine the device status:

•

If your device does not display, the Insight app does not recognize your device.

•

If your device displays with a red icon, the Insight app recognizes your device but cannot communicate

with it.

•

If your device displays with a green icon, the Insight app recognizes your device and can communicate

with it.

Reboot Your Device Using the Insight App

You can resolve some communication problems between the Insight app and your device by rebooting your

device.

To reboot your device using the Insight app:

Launch the Insight app.

If the managed devices do not display, in the menu at the bottom, tap

Devices

Select the device that you want to reboot.

Scroll down to the bottom and tap

Reboot

Perform Diagnostics and Troubleshooting

Insight Pro, Mobile App and Cloud Portal User Manual