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Netgear GC108P Insight Pro Mobile App / Cloud Portal User Manual - Page 66

Reload the Last Saved Cloud Configuration on a Device

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Insight Pro, Mobile App and Cloud Portal User Manual 6. Enter an email address. 7. Click the Send button. Insight sends the email with diagnostics information and the pop-up window closes. Reload the Last Saved Cloud Configuration on a Device If communication problems occur between Insight and a device, reloading the last saved cloud configuration could resolve those problems. You can reload the last saved cloud configuration for a device from your cloud account. During this process, the device goes offline for several minutes while the configuration is erased, the last saved cloud configuration is reloaded, and the device is rebooted for the changes to take effect. For Insight Managed switches and Insight Managed access points, you can use the Insight app to reload the configuration to restore the last saved configuration for the device. This is the configuration that was last saved on the Insight cloud-based management platform. If you use the Cloud Portal, you can restore the last saved configuration on Insight Managed switches but not on Insight Managed access points. However, for Insight Managed access points, you can reset the configuration to default settings. Note For devices that are capable of being managed by Insight but that are no longer managed by Insight, any configuration changes that you saved through the local browser interface that occurred after the last saved configuration in the cloud are lost. Use the local browser interface to reapply these settings. Reload the Last Saved Cloud Configuration on a Device Using the Insight App To reload the last saved cloud configuration on a device using the Insight app: 1. Launch the Insight app. 2. If the managed devices do not display, in the menu at the bottom, tap Devices. 3. Select the device for which you want reload the last saved cloud configuration. 4. Scroll down and tap Diagnostics. By default, Ports is selected. The diagnostics options that are supported for the selected device display. 5. Tap Reload Configuration. The Reload Configuration page displays. 6. Tap Reload. A notification displays. The configuration is reloaded and the device is offline for a few minutes. 7. Tap OK. The diagnostic options display again. Perform Diagnostics and Troubleshooting 66

Section	Page
Contents	3
1. Introduction to Insight Pro	6
Overview of Insight Pro	7
Insight Pro System Architecture	7
Organization Concepts	8
Network Location Concepts	8
Provisioning Concepts	9
Insight Pro Roles and Role-Based Access, Rights, and Responsibilities	9
Insight Pro Subscriptions	10
Insight Pro Deployment Examples	12
MSP is the Device Owner, Admin, and Manager	12
Business or VAR Is the Device Owner but VAR Is the Admin and Manager	13
Business is the Device Owner, Admin, and Manager	14
Insight Cloud Portal and Insight Mobile App	15
Insight Cloud Portal Dashboard	15
Insight Pro and the Local Browser–Based Management Interface	16
Supported Devices	17
Lexicon of Insight Pro Terms	18
2. Get Started With Insight Pro	21
Insight Pro Accounts	22
Purchase an Insight Pro Subscription	22
Migrate From Insight Basic or Premium to Insight Pro	22
Create an Insight Pro Account	22
Access the Insight Cloud Portal	24
Install the NETGEAR Insight Mobile App	24
Manage Organizations and Roles in Insight Pro	24
Create an Organization and Assign a Business Owner	25
Confirm That You Are the Business Owner for an Organization	26
Add a Manager for an Organization	27
Confirm That You Are a Manager for an Organization	28
View Owners or Managers Using the Insight App	29
Change the Policy or Device Ownership for an Organization Using the Cloud Portal	29
Change the Organization Information	30
Create an Insight Network Location for an Organization	30
Create an Insight Network Location for an Organization Using the Insight App	31
Create an Insight Network Location for an Organization Using the Cloud Portal	31
Discover and Add Devices to a Network Location of an Organization	32
Add a Device by Scanning Your Network With the Insight App	33
Add a Device by Scanning Its QR Code With the Insight App	34
Add a Device by Scanning Its Barcode With the Insight App	34
Add a Device by Entering Its Serial Number in the Insight App	35
Add a Device by Entering Its Serial Number Using the Cloud Portal	35
Access a Network Location and Its Devices Remotely	36
Access a Network Location and Its Devices Remotely Using the Insight App	36
Access a Network Location and Its Devices Remotely Using the Cloud Portal	37
Interpret the Green, Red, Orange, and Gray Circles Next to a Device	38
View and Manage Insight Notifications	38
View, Share, or Delete Notifications Using the Insight App	39
View, Share, or Delete Notifications in the Cloud Portal	40
Manage the Insight Notifications That You Receive Using the Insight App	41
Manage the Insight Notifications That You Receive Using the Cloud Portal	42
Add a Purchase Confirmation Key to Your Insight Pro Subscription	43
Set Up Two-Step Verification for Logging In to Insight	44
Set Up Two-Step Verification for Logging In Using the Insight App	45
Set Up Two-Step Verification for Logging In Using the Cloud Portal	46
Manage Network Locations, Networks, and Devices	47
3. Monitor Insight Organizations, Network Locations, and Devices Using the Cloud Portal	48
Overview of the Monitoring Options for a Network Location in the Cloud Portal	49
Customize Widgets	51
Monitor All Organizations	51
Display All Devices at All Organizations	52
Monitor All Devices at a Single Network Location	52
Monitor a Single Network Location	53
Monitor the Wired Network at a Location	54
Monitor the WiFi Network and SSIDs at a Location	55
Monitor the Storage Network at a Location	56
Monitor an Individual Switch and Individual Ports	56
Monitor an Individual Access Point and Its Client	57
Monitor an Individual ReadyNAS Storage System	58
Monitor the WiFi Clients at a Network Location	59
Generate a Report Manually and Download a Previously Automatically Generated Report	59
4. Perform Diagnostics and Troubleshooting	61
Use the Device Diagnostic Options in Insight	62
Configure Port Mirroring on a Switch	62
Configure Port Mirroring on a Switch Using the Insight App	62
Configure Port Mirroring on a Switch Using the Cloud Portal	63
Perform a Cable Test on a Switch	63
Perform a Cable Test on a Switch Using the Insight App	63
Perform a Cable Test on a Switch Using the Cloud Portal	64
Share Diagnostic Information From a Device	65
Share Diagnostic Information From a Device Using the Insight App	65
Share Diagnostic Information From a Device Using the Cloud Portal	65
Reload the Last Saved Cloud Configuration on a Device	66
Reload the Last Saved Cloud Configuration on a Device Using the Insight App	66
Reload the Last Saved Cloud Configuration on a Switch Using the Cloud Portal	67
Register New Products That Are Not Manageable in Insight	67
Register a Product Using the Insight App	67
Register a Product Using the Cloud Portal	68
Troubleshoot Connectivity Problems Between Your Device and Insight	68
Check to See If the Insight App Can Recognize Your Device	69
Reboot Your Device Using the Insight App	69
Remove Your Device From the Network and Re-add It Using the Insight App	70
Reset a Device to Factory Default Settings Using the Insight App	71
Send Diagnostic Files From the Insight App to a NETGEAR Community Moderator	72
View Your Product Support Information Using the Insight App	72

Match case Limit results 1 per page

Enter an email address.

Click the

Send

button.

Insight sends the email with diagnostics information and the pop-up window closes.

Reload the Last Saved Cloud Configuration on a Device

If communication problems occur between Insight and a device, reloading the last saved cloud configuration

could resolve those problems.

You can reload the last saved cloud configuration for a device from your cloud account. During this process,

the device goes offline for several minutes while the configuration is erased, the last saved cloud configuration

is reloaded, and the device is rebooted for the changes to take effect.

For Insight Managed switches and Insight Managed access points, you can use the Insight app to reload

the configuration to restore the last saved configuration for the device.This is the configuration that was

last saved on the Insight cloud-based management platform. If you use the Cloud Portal, you can restore

the last saved configuration on Insight Managed switches but not on Insight Managed access points. However,

for Insight Managed access points, you can reset the configuration to default settings.

For devices that are capable of being managed by Insight but that are no longer

managed by Insight, any configuration changes that you saved through the local

browser interface that occurred after the last saved configuration in the cloud are lost.

Use the local browser interface to reapply these settings.

Note

Reload the Last Saved Cloud Configuration on a Device Using the Insight

App

To reload the last saved cloud configuration on a device using the Insight app:

Launch the Insight app.

If the managed devices do not display, in the menu at the bottom, tap

Devices

Select the device for which you want reload the last saved cloud configuration.

Scroll down and tap

Diagnostics

By default, Ports is selected.The diagnostics options that are supported for the selected device display.

Tap

Reload Configuration

The Reload Configuration page displays.

Tap

Reload

A notification displays.The configuration is reloaded and the device is offline for a few minutes.

Tap

The diagnostic options display again.

Perform Diagnostics and Troubleshooting

Insight Pro, Mobile App and Cloud Portal User Manual