Netgear GC108P Insight Pro Mobile App / Cloud Portal User Manual - Page 68

Register a Product Using the Cloud Portal

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Insight Pro, Mobile App and Cloud Portal User Manual • Enter the serial number. Enter the serial number of your device in the Enter Serial Number field and, to the right of the field, tap GO. • Scan the barcode. Do the following: a. Tap Scan Barcode. b. Point the camera of your mobile device at the barcode on the product label. The Insight app automatically recognizes a valid barcode and places the associated serial number in the Enter Serial Number field. c. To the right of the Enter Serial Number field, tap GO. After the information is validated by the NETGEAR registration server, a confirmation displays. Register a Product Using the Cloud Portal Use this procedure only for a product that is not manageable in Insight. To register a product using the Cloud Portal: 1. Access the Insight Cloud Portal. All network locations display. 2. Click the account icon in the upper right corner of the page. A pop-up menu opens. 3. Select Register Any Network Device. The Register any NETGEAR Product pop-up window opens. 4. Enter the serial number of your device in the Enter Serial Number, and click the Go button. After the information is validated by the NETGEAR registration server, a confirmation displays. Troubleshoot Connectivity Problems Between Your Device and Insight If connectivity problems occur and you cannot get a connection between your device and the Insight app, start with the following general troubleshooting steps: 1. Make sure that the device is powered on. This is relevant because, for example, a ReadyNAS storage system can be powered off through a schedule. 2. Make sure that the cable connections between your device and your network are good. 3. Make sure that your device is connected to the Internet and that the Internet connection is good. 4. Make sure that the LEDs on your device do not indicate a problem. 5. For devices that support a Cloud LED, make sure that the Cloud LED indicates that the device is connected to the cloud. Perform Diagnostics and Troubleshooting 68

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•
Enter the serial number
. Enter the serial number of your device in the
Enter Serial Number
field
and, to the right of the field, tap
GO
.
•
Scan the barcode
. Do the following:
a.
Tap
Scan Barcode
.
b.
Point the camera of your mobile device at the barcode on the product label.
The Insight app automatically recognizes a valid barcode and places the associated serial
number in the
Enter Serial Number
field.
c.
To the right of the
Enter Serial Number
field, tap
GO
.
After the information is validated by the NETGEAR registration server, a confirmation displays.
Register a Product Using the Cloud Portal
Use this procedure only for a product that is
not
manageable in Insight.
To register a product using the Cloud Portal:
1.
Access the Insight Cloud Portal.
All network locations display.
2.
Click the
account
icon in the upper right corner of the page.
A pop-up menu opens.
3.
Select
Register Any Network Device
.
The Register any NETGEAR Product pop-up window opens.
4.
Enter the serial number of your device in the
Enter Serial Number
, and click the
Go
button.
After the information is validated by the NETGEAR registration server, a confirmation displays.
Troubleshoot Connectivity Problems Between Your Device
and Insight
If connectivity problems occur and you cannot get a connection between your device and the Insight app,
start with the following general troubleshooting steps:
1.
Make sure that the device is powered on.
This is relevant because, for example, a ReadyNAS storage system can be powered off through a
schedule.
2.
Make sure that the cable connections between your device and your network are good.
3.
Make sure that your device is connected to the Internet and that the Internet connection is good.
4.
Make sure that the LEDs on your device do not indicate a problem.
5.
For devices that support a Cloud LED, make sure that the Cloud LED indicates that the device is
connected to the cloud.
Perform Diagnostics and Troubleshooting
68
Insight Pro, Mobile App and Cloud Portal User Manual