Intermec CV30 CV30 Fixed Mount Computer User's Manual - Page 84

Calling Product Support, Start, Internet Explorer, Intermec

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Chapter 5 - Troubleshooting and Maintaining the CV30 Calling Product Support If you cannot find the answer to your problem in the "Troubleshooting the CV30" section, you can visit the Intermec technical knowledge base (Knowledge Central) at intermec.custhelp.com to review technical information or to request technical support. If you still need help after visiting Knowledge Central, you may need to call Product Support. To talk to an Intermec Product Support representative, call: 1-800-755-5505 Before you call Intermec Product Support, make sure you have the following information ready: • Operating system version • Configuration number • If you are using security, know the type (Funk or Microsoft) and the full set of parameters • Power management settings • If you are using terminal emulation (TE), know the version and protocol • If you are not using TE, know the language your custom application was written in and the tools you used to create it You can find most of the information listed above in Intermec Settings. Consult your application developer for information on your custom application. To find your operating system version 1 Go to Start > Internet Explorer. 2 Tap Intermec. An Intermec page opens and displays the OS version loaded on the CV30. To find your configuration number • Look at the label on the back of the CV30. 74 CV30 Fixed Mount Computer User's Manual

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Chapter 5 — Troubleshooting and Maintaining the CV30
74
CV30 Fixed Mount Computer User’s Manual
Calling Product Support
If you cannot find the answer to your problem in the
“Troubleshooting the CV30” section, you can visit the Intermec
technical knowledge base (Knowledge Central) at
intermec.custhelp.com
to review technical information or to
request technical support. If you still need help after visiting
Knowledge Central, you may need to call Product Support.
To talk to an Intermec Product Support representative, call:
1-800-755-5505
Before you call Intermec Product Support, make sure you have
the following information ready:
•
Operating system version
•
Configuration number
•
If you are using security, know the type (Funk or Microsoft)
and the full set of parameters
•
Power management settings
•
If you are using terminal emulation (TE), know the version
and protocol
•
If you are not using TE, know the language your custom
application was written in and the tools you used to create it
You can find most of the information listed above in Intermec
Settings. Consult your application developer for information on
your custom application.
To find your operating system version
1
Go to
Start
>
Internet Explorer
.
2
Tap
Intermec
. An Intermec page opens and displays the OS
version loaded on the CV30.
To find your configuration number
•
Look at the label on the back of the CV30.