HP C4345 User Guide - Page 195
s of a fax I received are missing
UPC - 883585470938
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Chapter 14 Solution 6: Check for error messages on the display Solution: If an error condition exists that is preventing the product from printing faxes, review the display for information on the error condition. Make sure: • The product is on. Press the On button to turn on the product. • The product is set up correctly for faxing. See the printed documentation for more information. • There is paper loaded in the input tray. • There is no paper jam. • The print carriage is not stalled or blocked. Turn off the product, remove any objects that are blocking the print cartridge carriage (including any packing materials), and then turn on the product again. • The print cartridge door is closed. If not, close the print cartridge door, as shown below: NOTE: If the product has an alignment message, you might be able to press the button next to OK to clear the message and resume faxing. After you resolve any problems found, the product can begin answering incoming fax calls. Cause: An error condition was preventing the product from receiving faxes and Backup Fax Reception was set to Off. Pages of a fax I received are missing Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved. • Solution 1: Load paper in the input tray • Solution 2: Check the sending fax machine for problems Solution 1: Load paper in the input tray Solution: Make sure you have paper loaded correctly. If you have Backup Fax Reception enabled, the product might have stored the fax in memory upon reception. After you have correctly loaded the paper in the input tray, the product automatically begins printing all the unprinted faxes from memory, in the order they were received. If you do not have Backup Fax Reception enabled, or if 192 Troubleshooting Troubleshooting