HP C4345 User Guide - Page 189
Cause, Solution, Distinctive Ring, Double, Rings, All Rings
UPC - 883585470938
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Chapter 14 For more information on setting up the product, see the printed documentation that came with the product. For more information, see: "Choose the recommended answer setting for your setup" on page 19 Cause: The answering machine was not set up properly with the product. If this did not solve the issue, try the next solution. Solution 7: If you use a distintive ring service, make sure the Distinctive Ring setting matches the ring pattern for your fax number Solution: If you have a special ring pattern for your fax phone number (using a distinctive ring service through your telephone company), make sure that the Distinctive Ring setting on the product is set to match. For example, if the phone company has assigned your number a double ring pattern, make sure Double Rings is selected as the Distinctive Ring setting. NOTE: The product cannot recognize some ring patterns, such as those with alternating short and long ringing patterns. If you are having problems with a ring pattern of this type, ask your phone company to assign a non-alternating ring pattern. If you are not using a distinctive ring service, make sure that the Distinctive Ring setting on the product is set to All Rings. For more information, see: "Change the answer ring pattern for distinctive ringing" on page 20 Cause: You had a special ring pattern for your fax phone number (using a distinctive ring service through your telephone company), and the Distinctive Ring setting on the product did not match. If this did not solve the issue, try the next solution. Troubleshooting Solution 8: If you do not use a distintive ring service, make sure the Distinctive Ring setting is set to All Rings Solution: If you are not using a distinctive ring service, make sure that the Distinctive Ring setting on the product is set to All Rings. Cause: The Distinctive Ring setting was not set to All Rings (and you were not using a distinctive ring service). If this did not solve the issue, try the next solution. Solution 9: Make sure other equipment on the phone line is not reducing the fax signal Solution: If the product shares the same phone line with other types of phone equipment, such as an answering machine, a computer dial-up modem, or a multi- 186 Troubleshooting