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Epson XP-6000 Users Guide - Page 280

Solving Scanning Problems, Scanning Software Does Not Operate Correctly, Cannot Start Epson Scan 2

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Related concepts Print Head Maintenance Related tasks Selecting Basic Print Settings - Windows Selecting Basic Print Settings - Mac Selecting the Paper Settings for Each Source - Control Panel Related topics Replacing Ink Cartridges and Maintenance Boxes Solving Scanning Problems Check these solutions if you have problems scanning with your product. Scanning Software Does Not Operate Correctly Cannot Start Epson Scan 2 Scanning is Slow Parent topic: Solving Problems Scanning Software Does Not Operate Correctly If your scanning software does not operate correctly, try these solutions: • Make sure your computer has adequate memory and meets the system requirements for your operating system. • Make sure your computer is not running in a power-saving mode, such as sleep or standby. If so, wake your system and restart your scanning software. • If you upgraded your operating system but did not reinstall your scanning software, try reinstalling it. • In Windows, make sure your product is listed as a valid device in the Scanners and Cameras control panel. Parent topic: Solving Scanning Problems Cannot Start Epson Scan 2 If you cannot start Epson Scan 2, try these solutions: • Make sure your product is turned on and any interface cables are securely connected at both ends. • Make sure Epson Scan 2 is selected as your scanning program. 280

Section	Page
Contents	3
Product Basics	14
Using the Control Panel	14
Control Panel Buttons and Lights	15
Adjusting Control Panel Position	16
The LCD Screen	16
Status Icon Information	17
Navigating the LCD Screen	17
Entering Characters on the LCD Screen	19
Changing LCD Screen Language	20
Adjusting the Screen Brightness	21
Product Parts Locations	22
Product Parts - Front	23
Product Parts - Inside	24
Product Parts - Back	26
Using Power Saving Settings	26
Changing the Sleep Timer Settings	26
Changing the Power Off Timer Settings	27
Epson Connect Solutions for Smartphones, Tablets, and More	28
Setting Up Epson Connect Services	29
Using Epson Email Print	30
Using the Epson iPrint Mobile App	31
Using Epson Remote Print	31
Using Epson Scan to Cloud	32
Using AirPrint	33
Using Google Cloud Print	33
Setting Up Google Cloud Print on a Chromebook	34
Android Printing Using the Epson Print Enabler	35
Using Fire OS Printing	36
Using Windows 10 Mobile Printing	36
Using Epson Print and Scan App with Windows Tablets	37
Using the Mopria Print Service	37
Wi-Fi Networking	39
Network Security Recommendations	39
Wi-Fi Infrastructure Mode Setup	40
Selecting Wireless Network Settings from the Control Panel	41
Wi-Fi Direct Mode Setup	44
Enabling Wi-Fi Direct Mode	44
Wi-Fi Protected Setup (WPS)	46
Using WPS to Connect to a Network	46
Printing a Network Status Sheet	47
Changing or Updating Network Connections	48
Accessing the Web Config Utility	49
Changing a USB Connection to a Wi-Fi Connection	49
Connecting to a New Wi-Fi Router	49
Disabling Wi-Fi Features	50
Loading Paper	52
Loading Paper in Cassette 1 (Upper Cassette)	52
Loading Paper in Cassette 2 (Lower Cassette)	56
Paper Loading Capacity	63
Double-sided Printing Capacity	64
Borderless Paper Type Compatibility	65
Available Epson Papers	66
Paper or Media Type Settings - Printing Software	68
Selecting the Paper Settings for Each Source - Control Panel	68
Paper or Media Type Settings - Control Panel	70
Placing Originals on the Product	71
Placing Originals on the Scanner Glass	71
Copying	75
Copying Documents or Photos	75
Restoring Photos While Copying	76
Copying Books, ID Cards, or Borderless Photos	78
Copying Options	79
Printing from a Computer	81
Printing with Windows	81
Selecting Basic Print Settings - Windows	82
Print Quality Options - Windows	84
Multi-Page Printing Options - Windows	84
Selecting Double-sided Printing Settings - Windows	84
Double-sided Printing Options - Windows	87
Print Density Adjustments - Windows	87
Selecting Additional Layout and Print Options - Windows	88
Custom Color Correction Options - Windows	90
Image Options and Additional Settings - Windows	91
Header/Footer Settings - Windows	92
Selecting a Printing Preset - Windows	93
Selecting Extended Settings - Windows	93
Extended Settings - Windows	95
Printing Your Document or Photo - Windows	96
Checking Print Status - Windows	98
Selecting Default Print Settings - Windows	99
Changing the Language of the Printer Software Screens	100
Changing Automatic Update Options	101
Printing with the Built-in Epson Driver - Windows 10 S	102
Selecting Print Settings - Windows 10 S	102
Printing on a Mac	105
Selecting Basic Print Settings - Mac	106
Print Quality Settings - Mac	110
Print Options - Mac	110
Selecting Page Setup Settings - Mac	111
Selecting Print Layout Options - Mac	112
Selecting Double-sided Printing Settings - Mac	113
Double-sided Printing Options and Adjustments - Mac	114
Managing Color - Mac	115
Color Matching and Color Options - Mac	116
Selecting Printing Preferences - Mac	117
Printing Preferences - Mac	118
Printing Your Document or Photo - Mac	119
Checking Print Status - Mac	120
Cancelling Printing Using a Product Button	120
Scanning	121
Starting a Scan	121
Starting a Scan Using the Product Control Panel	121
Scanning to a Memory Device	122
Scanning to a Connected Computer	124
Scanning to the Cloud	126
Scanning Using Web Services for Devices (WSD) - Windows	127
Control Panel Scanning Options	128
Changing Default Scan Job Settings	129
Starting a Scan Using the Epson Scan 2 Icon	130
Starting a Scan from a Scanning Program	132
Starting a Scan from a Smart Device	134
Scanning in Epson Scan 2	134
Additional Scanning Settings - Main Settings Tab	137
Additional Scanning Settings - Advanced Settings Tab	138
Saving Scanned Documents as a Searchable PDF Using Epson Scan 2	139
Image Format Options	140
Scan Resolution Guidelines	141
Scanning to Online Destinations Using Easy Photo Scan	141
Scanning Using Easy Photo Scan	142
Uploading Scanned Images to Facebook	143
Uploading Scanned Images to Google Photos	145
Uploading Scanned Images to Evernote	147
Uploading Scanned Images to SugarSync	149
Uploading Scanned Images to a Web Folder	151
Uploading Scanned Images to Email	153
Saving Scanned Images to a Folder	154
Epson JPEG File Settings	155
Epson TIFF and Multi-TIFF File Settings	157
Using Memory Cards with Your Product	158
Inserting a Memory Card	158
Memory Card Types	159
Memory Card File Specifications	160
Removing a Memory Card	160
Printing from a Memory Card	162
Viewing and Printing Photos	162
Viewing and Printing Photos From the LCD Screen	162
Memory Card or External USB Device Print Settings	165
Printing Photo Layouts from a Memory Card	167
Printing ID Photos from a Memory Card	170
Printing Photos with a Template	172
Transferring Photos on a Memory Card	174
Setting Up File Sharing for Photo Transfers from Your Computer	175
Transferring Photos from a Memory Card to Your Computer	175
Using an External Device with Your Product	177
Printing from a Camera	177
Selecting Print and Photo Adjustment Settings	177
Print Settings - Camera	180
Photo Adjustments - Camera	181
Connecting and Printing from a Camera	182
Printing from a Camera Wirelessly	185
Viewing or Printing from a USB Flash Drive or External Device	185
USB Device File Specifications	186
Connecting and Using a USB Flash Drive or External Device	186
Printing Personalized Projects	189
Printing Coloring Book Pages	189
Printing Calendar Pages	191
Printing Schedule Pages	192
Printing Lined Paper, Graph Paper, and Music Sheets	193
Printing Personalized Note Paper	194
Printing on CDs/DVDs	196
CD/DVD Printing Features	196
Loading a CD/DVD	196
Removing a Printed CD/DVD	197
Placing a CD/DVD on the Scanner Glass	198
Copying onto a CD/DVD	198
Printing Photos from a Memory Card Onto a CD/DVD	199
Printing a Jewel Case Insert from a Memory Card	201
Printing on CDs/DVDs from a Computer	202
Starting Epson Print CD - Windows	203
Printing Your CD/DVD Design - Windows	204
Starting Epson Print CD - Mac	205
Printing Your CD/DVD Design - Mac	206
Replacing Ink Cartridges and Maintenance Boxes	207
Check Cartridge and Maintenance Box Status	207
Checking Cartridge and Maintenance Box Status on the LCD Screen	207
Checking Cartridge and Maintenance Box Status - Windows	208
Checking Cartridge and Maintenance Box Status - Mac	211
Purchase Epson Ink Cartridges and Maintenance Box	212
Ink Cartridge and Maintenance Box Part Numbers	212
Removing and Installing Ink Cartridges	213
Printing with Black Ink and Expended Color Cartridges	218
Printing with Expended Color Cartridges - Control Panel	219
Printing with Expended Color Cartridges - Windows	219
Printing with Expended Color Cartridges - Mac	220
Conserving Low Black Ink with Windows	222
Replacing the Maintenance Box	222
Adjusting Print Quality	227
Print Head Maintenance	227
Print Head Nozzle Check	227
Checking the Nozzles Using the Product Control Panel	227
Checking the Nozzles Using a Computer Utility	229
Print Head Cleaning	231
Cleaning the Print Head Using the Product Control Panel	232
Cleaning the Print Head Using a Computer Utility	233
Aligning the Print Head Using the Product Control Panel	236
Cleaning the Paper Guide	237
Cleaning and Transporting Your Product	239
Cleaning Your Product	239
Cleaning the Paper Rollers	239
Cleaning the Print Head Path	241
Transporting Your Product	244
Solving Problems	247
Checking for Software Updates	247
Product Status Messages	248
Running a Product Check	250
Resetting Control Panel Defaults	251
Solving Setup Problems	252
Product Does Not Turn On or Off	253
Noise After Ink Installation	253
Software Installation Problems	253
Solving Network Problems	254
Product Cannot Connect to a Wireless Router or Access Point	254
Network Software Cannot Find Product on a Network	255
Product Does Not Appear in Mac Printer Window	256
Cannot Print Over a Network	257
Cannot Scan Over a Network	258
Solving Copying Problems	259
Product Makes Noise, But Nothing Copies	260
Product Makes Noise When It Sits for a While	260
Solving Paper Problems	260
Paper Feeding Problems	260
Paper Jam Problems in the Paper Cassette	261
Paper Jam Problems Inside the Product	263
Paper Jam Problems in the Rear Cover	265
Paper Ejection Problems	266
Solving Problems Printing from a Computer	266
Nothing Prints	267
Product Icon Does Not Appear in Windows Taskbar	268
Printing is Slow	268
Solving Page Layout and Content Problems	270
Inverted Image	270
Too Many Copies Print	271
Blank Pages Print	271
Incorrect Margins on Printout	272
Border Appears on Borderless Prints	272
Incorrect Characters Print	273
Incorrect Image Size or Position	274
Slanted Printout	274
Solving Print Quality Problems	275
White or Dark Lines in Printout	275
Blurry or Smeared Printout	276
Faint Printout or Printout Has Gaps	277
Grainy Printout	278
Incorrect Colors	279
Solving Scanning Problems	280
Scanning Software Does Not Operate Correctly	280
Cannot Start Epson Scan 2	280
Scanning is Slow	281
Solving Scanned Image Quality Problems	282
Image Consists of a Few Dots Only	282
Line of Dots Appears in All Scanned Images	282
Straight Lines in an Image Appear Crooked	283
Image is Distorted or Blurry	283
Image Colors are Patchy at the Edges	283
Image is Too Dark	284
Back of Original Image Appears in Scanned Image	284
Ripple Patterns Appear in an Image	284
Scanned Image Colors Do Not Match Original Colors	285
Scanned Image Edges are Cropped	285
Solving Memory Card Problems	285
Memory Card Does Not Fit Into a Slot	285
Cannot View or Print Photos from a Memory Card or Device	286
Cannot Transfer Photos to or from a Memory Card or Device	286
Uninstall Your Product Software	287
Uninstalling Product Software - Windows	287
Uninstalling Product Software - Mac	288
Where to Get Help	289
Technical Specifications	290
Windows System Requirements	290
Mac System Requirements	291
Paper Specifications	291
Printable Area Specifications	292
Scanning Specifications	295
Ink Cartridge Specifications	295
External USB Device Specifications	296
Memory Card Specifications	297
Dimension Specifications	298
Electrical Specifications	298
Environmental Specifications	299
Interface Specifications	299
Network Interface Specifications	299
Safety and Approvals Specifications	300
Notices	301
Important Safety Instructions	301
General Product Safety Instructions	301
Ink Cartridge Safety Instructions	303
Wireless Connection Safety Instructions	304
LCD Screen Safety Instructions	304
Important Privacy Notice (Printer Serial Number)	305
FCC Compliance Statement	305
Binding Arbitration and Class Waiver	306
Trademarks	309
Copyright Notice	310
libTIFF Software Acknowledgment	310
A Note Concerning Responsible Use of Copyrighted Materials	311
Default Delay Times for Power Management for Epson Products	311

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