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Epson SureColor P6570DE Users Guide - Page 356

Where to Get Help (Latin America), Purchase Supplies and Accessories, Where to Buy, Parent topic

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Visit epson.com/support (U.S.) or epson.ca/support (Canada) and select your product for solutions to common problems. You can download drivers, firmware, and documentation, get FAQs and troubleshooting advice, or e-mail Epson with your questions. Note: For help using any other software on your system, see the documentation for that software for technical support information. Purchase Supplies and Accessories You can purchase genuine Epson ink, paper, and accessories from an Epson authorized reseller. To find the nearest reseller, visit proimaging.epson.com (U.S.) or proimaging.epson.ca (Canada), select your product series and product, and click the Where to Buy button. Or call 800-GO-EPSON (800-4637766) in the U.S. or 800-807-7766 in Canada. Parent topic: Solving Problems Where to Get Help (Latin America) If you need additional help with your Epson product, contact Epson. Epson provides these technical support services: Internet Support Visit Epson's support website at latin.epson.com/support and select your product for solutions to common problems. You can download drivers, firmware, and documentation, get FAQs and troubleshooting advice, or e-mail Epson with your questions. Note: For help using any other software on your system, see the documentation for that software for technical support information. Speak to a Support Representative Before you call Epson for support, please have the following information ready: • Product name • Product serial number (located on a label on the product) • Proof of purchase (such as a store receipt) and date of purchase • Computer configuration • Description of the problem Then call: 356

Section	Page
Contents	3
Introduction to Your Printer	12
Product Features	12
Optional Equipment and Replacement Parts (U.S./Canada)	13
Optional Equipment and Replacement Parts (Latin America)	14
Notations Used in the Documentation	15
Printer Part Locations	15
Product Parts - Front	16
Product Parts - Inside	19
Product Parts - Back	21
Using the Control Panel	22
Control Panel	22
Changing the LCD Screen Language	26
Selecting the Date and Time	26
Setting a Password and Locking the Control Panel	27
Using AirPrint	29
Using the Epson Smart Panel Mobile App	30
Using Power Saving Settings	30
Changing the Sleep Timer Settings	30
Changing the Power Off Timer Settings	31
Printer Usage Guidelines	32
Installation Space	33
Using Your Printer	33
Storing Your Printer	34
Wi-Fi or Wired Networking	36
Network Security Recommendations	36
Wi-Fi Infrastructure Mode Setup	37
Selecting Wireless Network Settings from the Control Panel	38
Wi-Fi Direct Mode Setup	40
Enabling Wi-Fi Direct Mode	40
Wi-Fi Protected Setup (WPS)	41
Using WPS to Connect to a Network	42
Printing a Network Status Sheet	42
Printing a Network Connection Report	43
Network Connection Report Codes and Messages	45
Changing or Updating Network Connections	50
Accessing the Web Config Utility	51
Changing a USB Connection to a Wi-Fi Connection	51
Changing a Wi-Fi Connection to a Wired Network Connection	52
Connecting to a New Wi-Fi Router	52
Disabling Wi-Fi Features	53
Media Handling	54
Media Handling Precautions	54
Roll Paper Handling	56
Loading Roll 1	56
Loading Roll 2	67
Cutting Roll Paper	78
Cutting Roll Paper Manually	78
Printing Cutting Guidelines	79
Removing Roll 1	80
Removing Roll 2	84
Cut Sheet Handling	90
Loading Cut Sheets	90
Loading Poster Board	99
Creating Custom Paper Settings	110
Selecting Custom Paper Configurations	111
Creating Custom Paper Settings Using Epson Media Installer	111
Edit Media Settings Options	114
Downloading Epson Media Settings	115
Paper Feed Adjustment	116
Optimizing the Media Settings (Automatic Adjustment)	117
Adjusting the Paper Feed	117
About the Auto Take-up Function	118
Loading Media for Auto Take-up	118
Removing the Auto Take-up Media	131
Available Epson Papers	135
Borderless Paper Type Compatibility	148
Paper or Media Type Settings - Printing Software	149
Selecting the Paper Settings for Each Source - Control Panel	150
Paper Type Settings - Control Panel	151
Printing from a Computer	153
Printing with Windows	153
Selecting Basic Print Settings - Windows	154
Document Size Options - Windows	158
Paper Source Options - Windows	159
Print Mode Options - Windows	159
Color Mode Options - Windows	159
Print Quality Options - Windows	161
Using Layout Manager - Windows	163
Selecting Print Layout Options - Windows	168
Page Layout Options - Windows	168
Selecting Advanced Settings - Windows	169
Roll Paper Options - Windows	170
Selecting Additional Settings - Windows	172
Saving, Sharing, and Customizing the Printer Settings	173
Saving and Sharing Print Settings - Windows	173
Printing Your Document or Photo - Windows	175
Checking Print Status - Windows	176
Selecting Default Print Settings - Windows	176
Changing the Language of the Printer Software Screens	177
Changing Automatic Update Options	178
Printing on a Mac	179
Selecting Basic Print Settings - Mac	180
Paper Size Options - Mac	185
Paper Source Options - Mac	186
Print Mode Options - Mac	186
Color Mode Options - Mac	186
Print Quality Settings - Mac	188
Selecting Print Layout Options - Mac	189
Selecting Advanced Settings - Mac	189
Selecting Roll Paper Settings - Mac	192
Selecting Paper Configuration Settings - Mac	195
Managing Color - Mac	195
Color Matching Options - Mac	196
Sizing Printed Images - Mac	197
Selecting Printing Preferences - Mac	197
Printing Preferences - Mac	198
Printing Your Document or Photo - Mac	199
Checking Print Status - Mac	200
Printing CAD Drawings	201
Printing CAD Drawings from the Printer Driver	201
Printing CAD Drawings in HP-GL/2 or HP RTL Mode	203
Printing from a Shared Folder	205
Setting Up a Shared Folder from the Control Panel	206
Setting Up a Shared Folder Using Web Config	207
Printing from a Web Browser	208
Switching the Roll Paper for Printing	209
Switching Rolls According to Paper Type	210
Switching Rolls According to Page Size	213
Switching Rolls when Paper Runs Out	217
Printing from a USB Memory Device	220
USB Memory Device Requirements	220
Connecting and Printing from a USB Memory Device	220
Memory Device Settings Menu	221
Using the Control Panel Menus	224
Accessing the Printer's Menus	224
Paper Setting Menu	224
Basic Settings Menu	238
Printer Settings Menu	240
Network Settings Menu	252
Storage Settings Menu	252
System Administration Menu	254
Maintenance Menu	257
Printer Status Menu	258
Replacing Ink Cartridges and Maintenance Boxes	260
Ink Cartridge and Maintenance Box Safety Instructions	260
Check Cartridge and Maintenance Box Status	262
Checking Ink Cartridge and Maintenance Box Status on the LCD Screen	262
Checking Ink Cartridge and Maintenance Box Status with Windows	263
Checking Cartridge and Maintenance Box Status - Mac	264
Purchase Epson Ink Cartridges and Maintenance Box	265
Ink Cartridge and Maintenance Box Part Numbers	265
Removing and Installing Ink Cartridges	266
Replacing the Maintenance Box	270
Replacing the Borderless Maintenance Boxes	273
Adjusting Print Quality	278
Print Head Maintenance	278
Print Head Nozzle Check	278
Checking the Nozzles Using the Product Control Panel	279
Checking the Nozzles Using a Computer Utility	280
Print Head Cleaning	282
Cleaning the Print Head Using the Product Control Panel	283
Cleaning the Print Head Using a Computer Utility	284
Running a Power Cleaning Using the Product Control Panel	287
Print Head Alignment	288
Aligning the Print Head Automatically Using the Product Control Panel	288
Aligning the Print Head Manually Using the Product Control Panel	289
Adjusting the Paper Feed Using the Product Control Panel	291
Cleaning the Roll Paper Feeder	292
Maintenance and Transportation	293
Replacing the Cutter	293
Cleaning Your Product	297
Cleaning the Platen and Borderless Pad Edges	298
Wiping Around the Print Head	302
Cleaning the Print Head Cap Area	307
Moving or Transporting Your Product	321
Discharging Ink	325
Solving Problems	327
Checking for Software Updates	327
Product Status Messages	328
Resetting Control Panel Defaults	329
Solving Printer Problems	330
Product Does Not Turn On or Turns Off Unexpectedly	330
LCD Screen Shuts Off	330
Media Does Not Cut Cleanly	330
Red Light Shines Inside the Printer	331
Product Stops Printing Unexpectedly	331
Forgot the Administrator Password	331
Software Installation Problems	331
Solving Network Problems	332
Product Cannot Connect to a Wireless Router or Access Point	332
Network Software Cannot Find Product on a Network	334
Product Does Not Appear in Mac Printer Window	334
Wired Network Connection Becomes Unstable	335
Cannot Print Over a Network	335
Solving Printing Problems	336
Nothing Prints	337
Print Head Moves But Nothing Prints	337
Solving Paper Problems	338
Paper Feeding Problems	338
Roll Paper Jam Problems	341
Cut Sheet Paper Jam Problems	346
Paper Does Not Collect in the Basket or is Creased	348
Solving Print Quality Problems	349
Nozzle Check Pattern Prints Incorrectly	349
Overall Print Quality is Poor	350
Lines Are Misaligned	351
Prints are Scuffed or Smeared	351
Prints are Wrinkled	352
Margins Appear in Borderless Prints	353
Uninstall Your Product Software	353
Uninstalling Product Software - Windows	354
Uninstalling Product Software - Mac	355
Where to Get Help (U.S. and Canada)	355
Where to Get Help (Latin America)	356
Technical Specifications	359
Windows System Requirements	359
Mac System Requirements	360
Printing Specifications	360
Paper Specifications	361
Printable Area Specifications	362
Ink Cartridge Specifications	364
Dimension Specifications	365
Electrical Specifications	365
Environmental Specifications	366
Interface Specifications	367
Network Interface Specifications	368
Safety and Approvals Specifications	369
Notices	371
Important Safety Instructions	371
General Product Safety Instructions	371
LCD Screen Safety Instructions	374
Wireless Connection Safety Instructions	375
FCC Compliance Statement	375
Binding Arbitration and Class Waiver	376
Trademarks	379
Copyright Notice	380
A Note Concerning Responsible Use of Copyrighted Materials	380
Default Delay Times for Power Management for Epson Products	380