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Epson SureColor P5370 Standard Edition Users Guide - Page 177

Cleaning the Print Head Using a Computer Utility

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6. Check the printed pattern to see if there are gaps in the lines. Print head is clean Print head needs cleaning 7. Follow the instructions on the screen to clean the print head, check the nozzles, and repeat the process as necessary. If you don't see any improvement after cleaning the print head three times, run a Power Cleaning. Parent topic: Print Head Cleaning Related tasks Loading Cut Sheets in the Rear Manual Feeder Loading Media in the Front Manual Feeder Loading Cut Sheets in the Paper Cassette Loading Roll Paper Checking the Nozzles Using the Product Control Panel Running a Power Cleaning Using the Product Control Panel Cleaning the Print Head Using a Computer Utility You can clean the print head using a utility on your Windows computer or Mac. 1. Load roll or cut sheet paper in the printer. 2. Make sure the correct paper type is selected. 3. Do one of the following: • Windows 11: On the right side of the Windows taskbar, click the up arrow, click the icon, and then click on your product. 177

Section	Page
Contents	3
Introduction to Your Printer	12
Printer Features	12
Optional Equipment and Replacement Parts	13
Available Software	13
Notations Used in the Documentation	14
Printer Part Locations	15
Product Parts - Front	15
Product Parts - Top/Inside	16
Product Parts - Rear	18
Using the Control Panel	18
Control Panel	19
Changing the LCD Screen Language	21
Selecting the Date and Time	22
Setting a Password and Locking the Control Panel	22
Using Power Saving Settings	24
Changing the Sleep Timer Settings	24
Changing the Power Off Timer Settings	24
Printer Usage Guidelines	25
Installation Space	26
Using Your Printer	26
Storing Your Printer	27
Wi-Fi or Wired Networking	29
Network Security Recommendations	29
Wi-Fi Infrastructure Mode Setup	30
Selecting Wireless Network Settings from the Control Panel	31
Wi-Fi Direct Mode Setup	33
Enabling Wi-Fi Direct Mode	33
Wi-Fi Protected Setup (WPS)	34
Using WPS to Connect to a Network	35
Printing a Network Status Sheet	35
Printing a Network Connection Report	36
Network Connection Report Codes and Messages	37
Changing or Updating Network Connections	42
Accessing the Web Config Utility	42
Changing a USB Connection to a Wi-Fi Connection	43
Changing a Wi-Fi Connection to a Wired Network Connection	43
Connecting to a New Wi-Fi Router	44
Disabling Wi-Fi Features	44
Media Handling	46
Media Handling Precautions	46
Roll Paper Handling	48
Removing the Roll Media Adapter - 2-inch Core	48
Installing the Roll Media Adapter - 3-inch Core	49
Loading Roll Paper on the Spindle	50
Installing the Borderless Spacer	52
Loading Roll Paper	53
Cutting Roll Paper	55
Cutting Roll Paper Manually	56
Printing Cutting Guidelines	58
Removing Roll Paper	60
Cut Sheet Handling	60
Loading Cut Sheets in the Paper Cassette	60
Loading Cut Sheets in the Rear Manual Feeder	62
Loading Media in the Front Manual Feeder	63
Creating Custom Media Settings	64
Creating Custom Paper Settings Using the Control Panel	64
Selecting Custom Paper Configurations	66
Using Epson Media Installer	66
Epson Media Installer Screens	67
Downloading Epson Media Settings	70
Creating Custom Media Settings Using Epson Media Installer	71
Edit Media Settings Options	74
Sharing Custom Media Settings with Other Computers	76
Available Epson Papers	78
Borderless Paper Type Compatibility	86
Supported Paper Widths for Borderless Printing	87
Printing from a Computer	89
Printing with Windows	89
Selecting Basic Print Settings - Windows	89
Paper Configuration Options - Windows	92
Advanced B&W Photo Options - Windows	93
Print Quality Options - Windows	94
Color Management Options - Windows	94
Advanced Color Controls - Windows	95
Paper Source Options - Windows	96
Roll Paper Options - Windows	96
Using Layout Manager - Windows	99
Selecting Print Layout Options - Windows	105
Reduce/Enlarge Options - Windows	106
Page Layout Options - Windows	106
Selecting Additional Settings - Windows	107
Saving, Sharing, and Customizing the Printer Settings	109
Saving and Sharing Print Settings - Windows	109
Editing Print Setting Displays - Windows	111
Printing Your Document or Photo - Windows	113
Checking Print Status - Windows	114
Selecting Default Print Settings - Windows	114
Changing the Language of the Printer Software Screens	116
Changing Automatic Update Options	118
Printing on a Mac	119
Selecting Basic Print Settings - Mac	119
Advanced Color Settings - Mac	123
Print Quality Settings - Mac	125
Print Options - Mac	125
Selecting Print Layout Options - Mac	126
Selecting Roll Paper Settings - Mac	126
Selecting Paper Configuration Settings - Mac	129
Managing Color - Mac	129
Color Matching Options - Mac	130
Sizing Printed Images - Mac	131
Selecting Printing Preferences - Mac	131
Printing Preferences - Mac	132
Printing Your Document or Photo - Mac	133
Checking Print Status - Mac	135
Using the Control Panel Menus	136
Accessing the Printer's Menus	136
Paper Setting Menu	136
Basic Settings Menu	147
Printer Settings Menu	148
Network Settings Menu	152
System Administration Menu	153
Maintenance Menu	155
Printer Status Menu	156
Replacing Consumables	157
Ink Safety Precautions	157
Check Cartridge and Maintenance Box Status	159
Checking Ink and Maintenance Box Status on the LCD Screen	159
Checking Ink and Maintenance Box Status with Windows	160
Checking Ink and Maintenance Box Status - Mac	161
Purchase Epson Ink and Maintenance Boxes	163
Ink Cartridge and Maintenance Box Part Numbers	163
Removing and Installing Ink Cartridges	164
Replacing the Maintenance Box	169
Replacing the Borderless Maintenance Box	170
Adjusting Print Quality	172
Print Head Maintenance	172
Print Head Nozzle Check	172
Checking the Nozzles Using the Product Control Panel	173
Checking the Nozzles Using a Computer Utility	174
Print Head Cleaning	175
Cleaning the Print Head Using the Product Control Panel	176
Cleaning the Print Head Using a Computer Utility	177
Running a Power Cleaning Using the Product Control Panel	179
Running a Power Cleaning Using a Computer Utility	180
Media Setting Optimization	183
Adjusting the Paper Feed Using the Product Control Panel	183
Aligning the Print Head Using the Product Control Panel	184
Maintenance and Transportation	186
Cleaning Your Product	186
Cleaning the Platen	186
Cleaning the Roll Paper Feed Slot	188
Replacing the Cutter	191
Cleaning the Print Head Cap Area	198
Moving or Transporting Your Product	198
Solving Problems	201
Checking for Software Updates	201
Product Status Messages	202
Resetting Control Panel Defaults	204
Solving Printer Problems	205
Product Does Not Turn On or Turns Off Unexpectedly	205
LCD Screen Shuts Off	205
Media Does Not Cut Cleanly	206
Red Light Shines Inside the Printer	206
Product Stops Printing Unexpectedly	206
Forgot the Administrator Password	207
Software Installation Problems	207
Solving Network Problems	208
Product Cannot Connect to a Wireless Router or Access Point	208
Network Software Cannot Find Product on a Network	209
Product Does Not Appear in Mac Printer Window	210
Wired Network Connection Becomes Unstable	211
Cannot Print Over a Network	211
Solving Printing Problems	213
Nothing Prints	213
Print Head Moves But Nothing Prints	214
Solving Paper Problems	214
Paper Feeding Problems	214
Image Is Not Positioned Correctly On the Media	215
Paper Jam Problems	215
Solving Print Quality Problems	216
Nozzle Check Pattern Prints Incorrectly	216
Overall Print Quality is Poor	216
Lines Are Misaligned	218
Prints are Scuffed or Smeared	218
Prints are Wrinkled	220
Margins Appear in Borderless Prints	221
Uninstall Your Product Software	221
Uninstalling Product Software - Windows	221
Uninstalling Product Software - Mac	222
Where to Get Help (U.S. and Canada)	223
Where to Get Help (Latin America)	224
Technical Specifications	227
Windows System Requirements	227
Mac System Requirements	228
Printing Specifications	228
Paper Specifications	229
Printable Area Specifications	230
Ink Specifications	232
Dimension Specifications	233
Electrical Specifications	234
Environmental Specifications	235
Interface Specifications	236
Network Interface Specifications	236
Safety and Approvals Specifications	238
Notices	239
Important Safety Instructions	239
General Product Safety Instructions	239
LCD Screen Safety Instructions	243
Wireless Connection Safety Instructions	244
FCC Compliance Statement	244
Binding Arbitration and Class Waiver	245
Trademarks	248
Copyright Notice	248
A Note Concerning Responsible Use of Copyrighted Materials	249
Default Delay Times for Power Management for Epson Products	249