Epson FastFoto FF-640 Users Guide - Page 137

Scanning Software Does Not Operate Correctly, Cannot Share or Upload Photos Using FastFoto

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Related tasks Starting a Scan from a Scanner Button Scanning Software Does Not Operate Correctly If your scanning software does not operate correctly, try these solutions: • Make sure your computer has adequate memory and meets the system requirements for your operating system. • Make sure your computer is not running in a power-saving mode, such as sleep or standby. If so, wake your system and restart your scanning software. • Make sure the scanner is turned on. • Make sure the connection between the scanner and your computer is secure. • If you upgraded your operating system but did not reinstall your scanning software, try reinstalling it. • In Windows, be sure that the scanner is listed under Imaging Devices in the Device Manager. • Check that the correct scanner is selected using the Epson Scan 2 Utility. Make sure your scanner supports Epson Scan 2. • Connect the scanner directly to the computer. The scanner may not work properly when connected through a USB hub. • If you are scanning on a Mac, and you have scanner software from other products installed, uninstall the scanner software for all your products. Then reinstall the scanner software for this product and test it to make sure it works. If it does, reinstall the scanner software for your other products and make sure they all work. If not, contact Epson for support. • If you are using a TWAIN-compliant program, make sure that the correct product is selected as the Scanner or Source setting. Parent topic: Solving Scanning Problems Related concepts Uninstall Your Scanner Software Cannot Share or Upload Photos Using FastFoto If you cannot share or upload photos to a web service using the FastFoto software, try these solutions: • Make sure the web service is running. • Make sure your computer has an active Internet connection. • Confirm that you entered the correct login information for the web service. 137

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137
Related tasks
Starting a Scan from a Scanner Button
Scanning Software Does Not Operate Correctly
If your scanning software does not operate correctly, try these solutions:
• Make sure your computer has adequate memory and meets the system requirements for your
operating system.
• Make sure your computer is not running in a power-saving mode, such as sleep or standby. If so,
wake your system and restart your scanning software.
• Make sure the scanner is turned on.
• Make sure the connection between the scanner and your computer is secure.
• If you upgraded your operating system but did not reinstall your scanning software, try reinstalling it.
• In Windows, be sure that the scanner is listed under
Imaging Devices
in the Device Manager.
• Check that the correct scanner is selected using the Epson Scan 2 Utility. Make sure your scanner
supports Epson Scan 2.
• Connect the scanner directly to the computer. The scanner may not work properly when connected
through a USB hub.
• If you are scanning on a Mac, and you have scanner software from other products installed, uninstall
the scanner software for all your products. Then reinstall the scanner software for this product and test
it to make sure it works. If it does, reinstall the scanner software for your other products and make sure
they all work. If not, contact Epson for support.
• If you are using a TWAIN-compliant program, make sure that the correct product is selected as the
Scanner
or
Source
setting.
Parent topic:
Solving Scanning Problems
Related concepts
Uninstall Your Scanner Software
Cannot Share or Upload Photos Using FastFoto
If you cannot share or upload photos to a web service using the FastFoto software, try these solutions:
• Make sure the web service is running.
• Make sure your computer has an active Internet connection.
• Confirm that you entered the correct login information for the web service.