Dell XPS 13 9370 XPS 13 Service Manual

Dell XPS 13 9370 Manual

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  • Dell XPS 13 9370 | XPS 13 Service Manual - Page 1
    XPS 13 Service Manual Regulatory Model: P82G Regulatory Type: P82G001
  • Dell XPS 13 9370 | XPS 13 Service Manual - Page 2
    and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. © 2018 - 2019 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may
  • Dell XPS 13 9370 | XPS 13 Service Manual - Page 3
    Before you begin ...7 Safety instructions...7 Recommended tools...7 Screw list...8 2 After working inside your computer 9 3 Removing the base cover...10 Procedure...10 4 Replacing the base cover...13 Procedure...13 5 Removing the battery...14 Lithium-ion battery precautions...14 Prerequisites...14
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    the coin-cell battery 22 Procedure...22 Post-requisites...22 13 Removing the heat sink...23 Prerequisites...23 Procedure...23 14 Replacing the heat sink...24 Procedure...24 Post-requisites...24 15 Removing the display assembly 25 Prerequisites...25 Procedure...25 16 Replacing the display assembly
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    Replacing the palm-rest assembly 42 Procedure...42 Post-requisites...42 29 Downloading drivers...43 Downloading the audio driver...43 Downloading the graphics driver...43 Downloading the USB 3.0 driver...44 Downloading the Wi-Fi driver Troubleshooting...56 Enhanced Pre-Boot System Assessment (
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    Running the ePSA diagnostics...56 System diagnostic lights...56 Flashing the BIOS...57 Flashing BIOS (USB key)...57 Fixing a no-boot issue caused by USB-boot support...58 Flea power release...58 Wi-Fi power cycle...58 32 Getting help and contacting Dell 59 6 Contents
  • Dell XPS 13 9370 | XPS 13 Service Manual - Page 7
    pins and contacts. CAUTION: You should only perform troubleshooting and repairs as authorized or directed by the Dell technical assistance team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. See the safety instructions that shipped with the product or at www
  • Dell XPS 13 9370 | XPS 13 Service Manual - Page 8
    the screws are not left attached to such magnetic surfaces when replacing a component. Table 1. Screw list Component Secured to Screw type drive shield System board M2x3L 1 and solid-state drive Battery Palm-rest assembly M2x2 4 Battery Palm-rest assembly M1.6x4 1 Base cover Palm-
  • Dell XPS 13 9370 | XPS 13 Service Manual - Page 9
    that no stray screws remain inside your computer. 2. Connect any external devices, peripherals, or cables you removed before working on your computer. 3. Replace any media cards, discs, or any other parts that you removed before working on your computer. 4. Connect your computer and all attached
  • Dell XPS 13 9370 | XPS 13 Service Manual - Page 10
    your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices , see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure 1. Remove the eight screws (M2x3, Torx) that
  • Dell XPS 13 9370 | XPS 13 Service Manual - Page 11
    4. Moving the base cover from left to right, release the clips securing the base cover to the palm-rest assembly. 5. Lift the base cover from the palm-rest assembly. 6. Disconnect the battery cable from the system board. Removing the base cover 11
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    12 Removing the base cover
  • Dell XPS 13 9370 | XPS 13 Service Manual - Page 13
    computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure 1. Connect the battery cable to the system board. 2. Align the screw
  • Dell XPS 13 9370 | XPS 13 Service Manual - Page 14
    . In such an instance, the entire system should be replaced. Contact https:// www.dell.com/support for assistance and further instructions. • Always purchase genuine batteries from https://www.dell.com or authorized Dell partners and re-sellers. Prerequisites Remove the base cover. Procedure
  • Dell XPS 13 9370 | XPS 13 Service Manual - Page 15
    2. Remove the four screws (M2x2) that secure the battery to the palm-rest assembly. 3. Remove the screw (M1.6x4) that secures the battery to the palm-rest assembly. 4. Lift the battery off the palm-rest assembly. 5. Turn the computer over, open the display, and press the power button for about 5
  • Dell XPS 13 9370 | XPS 13 Service Manual - Page 16
    be dangerous. In such an instance, the entire system should be replaced. Contact https:// www.dell.com/support for assistance and further instructions. • Always purchase genuine batteries from https://www.dell.com or authorized Dell partners and re-sellers. Procedure 1. Align the screw holes on the
  • Dell XPS 13 9370 | XPS 13 Service Manual - Page 17
    your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. CAUTION: Solid-state drives are fragile. Exercise care
  • Dell XPS 13 9370 | XPS 13 Service Manual - Page 18
    follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. hold on the system board. 3. Replace the screw (M2x3L) that secures the solid-state drive to the system board. Post-requisites
  • Dell XPS 13 9370 | XPS 13 Service Manual - Page 19
    inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites 1. Remove the base cover. 2. Remove the battery. Procedure 1. Disconnect the speaker cable
  • Dell XPS 13 9370 | XPS 13 Service Manual - Page 20
    instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell -rest assembly, place the right speaker on the palm-rest assembly. 4. Replace the four screws (M2x2) that secure the speakers to the palm-rest assembly.
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    . After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. CAUTION: Removing the coin-cell battery resets the BIOS setup program's settings to
  • Dell XPS 13 9370 | XPS 13 Service Manual - Page 22
    12 Replacing the coin-cell battery NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer.
  • Dell XPS 13 9370 | XPS 13 Service Manual - Page 23
    working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. NOTE: The heat sink may become hot during normal operation
  • Dell XPS 13 9370 | XPS 13 Service Manual - Page 24
    the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell. holes on the heat sink with the screw holes on the system board. 2. Replace the four screws (M2x3) that secure the heat sink to the system board in sequential
  • Dell XPS 13 9370 | XPS 13 Service Manual - Page 25
    your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites Remove the base cover. Procedure 1. Remove
  • Dell XPS 13 9370 | XPS 13 Service Manual - Page 26
    9. Place the top surface of the computer on a flat and clean surface, then open the computer at a 90 degree angle. 10. Gently slide and lift the display assembly from the palm-rest assembly. 26 Removing the display assembly
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    instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell with the screw holes on the system board. 5. Replace the two screws (M1.6x2.5) that secure the schemes for the wireless card supported by your computer. Table 2.
  • Dell XPS 13 9370 | XPS 13 Service Manual - Page 28
    your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites Remove the base cover. Procedure 1. Remove the
  • Dell XPS 13 9370 | XPS 13 Service Manual - Page 29
    3. Disconnect the headset-port cable from the system board. 4. Remove the screw (M1.6x3) that secures the headset port to the palm-rest assembly. 5. Lift the headset port from the system board. Removing the headset port 29
  • Dell XPS 13 9370 | XPS 13 Service Manual - Page 30
    inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure 1. Place the headset port in its slot on the palm-rest assembly. 2. Replace the screw (M1.6x3
  • Dell XPS 13 9370 | XPS 13 Service Manual - Page 31
    your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites Remove the base cover. Procedure 1. Remove
  • Dell XPS 13 9370 | XPS 13 Service Manual - Page 32
    32 Removing the fans
  • Dell XPS 13 9370 | XPS 13 Service Manual - Page 33
    , follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure 1. Align the screw holes on the left and right fans with the screw holes on the system board. 2. Replace the two
  • Dell XPS 13 9370 | XPS 13 Service Manual - Page 34
    dell.com/regulatory_compliance. NOTE: Your computer's Service Tag is stored in the system board. You must enter the Service Tag in the BIOS setup program after you replace the system board. NOTE: Replacing you replace the system board. Prerequisites 1. Remove the base cover. 2. Remove the battery. 3.
  • Dell XPS 13 9370 | XPS 13 Service Manual - Page 35
    10. Remove the 10 screws (M1.6x2.5) securing the system board to the palm-rest assembly. 11. Lift the system board from the palm-rest assembly. Removing the system board 35
  • Dell XPS 13 9370 | XPS 13 Service Manual - Page 36
    color schemes for the wireless card supported by your computer. Table 3. Replace the heat sink. 3. Replace the solid-state drive. 4. Replace the battery. 5. Replace the base cover. Entering the Service Tag in the BIOS setup program 1. Turn on or restart your computer. 2. Press F2 when the Dell
  • Dell XPS 13 9370 | XPS 13 Service Manual - Page 37
    working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites 1. Remove the base cover. 2. Remove the battery. 3. Remove the solid-state drive
  • Dell XPS 13 9370 | XPS 13 Service Manual - Page 38
    the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ 1. Replace the system board. 2. Replace the fans. 3. Replace the solid-state drive. 4. Replace the battery. 5. Replace the base cover. 38 Replacing the
  • Dell XPS 13 9370 | XPS 13 Service Manual - Page 39
    working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites 1. Remove the base cover. 2. Remove the battery. 3. Remove the solid-state drive
  • Dell XPS 13 9370 | XPS 13 Service Manual - Page 40
    , follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure 1. Adhere the thermal pad and foil sticker shipped with the keyboard onto the replacement keyboard. 2. Align
  • Dell XPS 13 9370 | XPS 13 Service Manual - Page 41
    inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites 1. Remove the base cover. 2. Remove the battery. 3. Remove the speakers. 4. Remove the
  • Dell XPS 13 9370 | XPS 13 Service Manual - Page 42
    , follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure Place the palm-rest assembly face down on a clean and flat surface. Post-requisites 1. Replace the keyboard
  • Dell XPS 13 9370 | XPS 13 Service Manual - Page 43
    file icon and follow the instructions on the screen to install the driver. Table 4. Audio controller in device manager Before installation After installation Downloading the graphics driver 1. Turn on your computer. 2. Go to www.dell.com/support. 3. Enter the Service Tag of your computer, and
  • Dell XPS 13 9370 | XPS 13 Service Manual - Page 44
    the instructions on the screen to install the driver. Downloading the USB 3.0 driver 1. Turn on your computer. 2. Go to www.dell.com/support. 3. Enter the Service Tag of your computer, and then click Submit. NOTE: If you do not have the Service Tag, use the auto detect feature or manually browse
  • Dell XPS 13 9370 | XPS 13 Service Manual - Page 45
    the instructions on the screen to install the driver. Downloading the media-card reader driver 1. Turn on your computer. 2. Go to www.dell.com/support. 3. Enter the Service Tag of your computer, and then click Submit. NOTE: If you do not have the Service Tag, use the auto detect feature or manually
  • Dell XPS 13 9370 | XPS 13 Service Manual - Page 46
    the instructions on the screen to install the driver. Downloading the chipset driver 1. Turn on your computer. 2. Go to www.dell.com/support. 3. Enter the Service Tag of your computer, and then click Submit. NOTE: If you do not have the Service Tag, use the auto detect feature or manually browse
  • Dell XPS 13 9370 | XPS 13 Service Manual - Page 47
    changes on the system. 12. The application installs all drivers and updates identified. NOTE: Not all files can be installed automatically. Review the installation summary to identify if manual installation is necessary. 13. For manual download and installation, click Category. 14. Click Network in
  • Dell XPS 13 9370 | XPS 13 Service Manual - Page 48
    about the hardware installed in your computer, such as the amount of RAM and the size of the hard drive. • Change the system configuration Turn on or restart your computer. 2. Press F2 when the Dell logo is displayed on the screen to enter the BIOS setup program. The BIOS setup program is
  • Dell XPS 13 9370 | XPS 13 Service Manual - Page 49
    previous page until you view the main screen. Pressing Esc in the main screen displays a message that prompts you drive). During the Power-on Self Test (POST), when the Dell logo appears, you can: • Access System Setup by pressing F2 BIOS version number. Service Tag Displays the Service Tag of the
  • Dell XPS 13 9370 | XPS 13 Service Manual - Page 50
    HT Capable 64-Bit Technology Device Information M.2 SATA M.2 PCIe SSD-0 Video Controller dGPU Video Controller Video BIOS Version Video Memory . Displays the bluetooth device information of the computer. Displays the battery health information. Displays the boot sequence. Displays the available boot
  • Dell XPS 13 9370 | XPS 13 Service Manual - Page 51
    Video menu Video LCD Brightness Set the panel brightness independently for Battery and AC power. Table 8. System setup options-Security menu BIOS module interface of the optional Computrace(R) Service from Absolute Software. CPU XD Support Enable or disable the Execute Disable mode of
  • Dell XPS 13 9370 | XPS 13 Service Manual - Page 52
    option can be configured only if the Auto On Time is set to Everyday, Weekdays or Selected Days. Default: Disabled. USB Wake Support Peak Shift Primary Battery Charge Configuration Enable the USB devices to wake the computer from Standby. Enable or disable the minimal usage of AC power at times
  • Dell XPS 13 9370 | XPS 13 Service Manual - Page 53
    delay. Full Screen Logo Enable or disable to display full screen logo. Warnings Virtualization Support menu Virtualization Support Virtualization 13. System setup options-Maintenance menu Maintenance Service Tag Display the system's Service Resolution Console and for Dell OS Recovery tool.
  • Dell XPS 13 9370 | XPS 13 Service Manual - Page 54
    the system setup, press F2 immediately after a power-on or re-boot. 1. In the System BIOS or System Setup screen, select Security and press Enter. The Security screen is displayed. 2. Select System/Admin Password and create a password in the Enter the new password field. Use the following guidelines
  • Dell XPS 13 9370 | XPS 13 Service Manual - Page 55
    the base cover. 2. Remove the battery. 3. Remove the coin-cell battery. 4. Wait for one minute. 5. Replace the coin-cell battery. 6. Replace the battery. 7. Replace the base cover. Clearing BIOS (System Setup) and System passwords Contact Dell technical support to clear the forgotten passwords. For
  • Dell XPS 13 9370 | XPS 13 Service Manual - Page 56
    EPSA Diagnostic 3.0. Running the ePSA diagnostics 1. Turn on your computer. 2. As the computer boots, press the F12 key as the Dell logo appears. 3. On the boot menu screen, select the Diagnostics option. 4. Click the arrow at the bottom left corner. Diagnostics front page is displayed. 5. Click the
  • Dell XPS 13 9370 | XPS 13 Service Manual - Page 57
    on your computer. 2. Go to www.dell.com/support. 3. Click Product support, enter the Service Tag of your computer, and then click Submit. NOTE: If you do not have the Service Tag, use the auto-detect feature or manually browse for your computer model. 4. Click Drivers & downloads > Find it myself
  • Dell XPS 13 9370 | XPS 13 Service Manual - Page 58
    the BIOS setup program filename and press Enter. 8. The BIOS Update Utility appears. Follow the instructions on the screen to complete the BIOS update. Fixing a no-boot issue caused by USB-boot support Sometimes the computer does not boot to the operating system when USB devices are connected to the
  • Dell XPS 13 9370 | XPS 13 Service Manual - Page 59
    resources Resource location Information about Dell products and services www.dell.com My Dell Tips Contact Support Online help for operating system Troubleshooting information, user manuals, setup instructions, product specifications, technical help blogs, drivers, software updates, and so on
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XPS 13
Service Manual
Regulatory Model: P82G
Regulatory Type: P82G001